Operation Associate

Job Title: Operations Associate – Short-Term Rental (Airbnb Department)

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About the Role

16–17 short-term rental properties

You will coordinate with guests, housekeeping teams, maintenance vendors, and ensure smooth day-to-day management of all vacation rental units.

Key Responsibilities

Guest Coordination

• Respond to guest messages, inquiries, and booking requests across all platforms.
• Assist guests during check-in/check-out.
• Provide quick solutions to guest issues (WiFi, lock codes, property details, etc.).

Reservations & Listing Management

• Manage bookings across Airbnb, Booking.com, Agoda, and Vrbo.
• Update calendars, pricing, promotions, and availability.
• Monitor guest reviews and prepare response drafts.

Daily Property Operations

• Coordinate with housekeeping for cleaning schedules.
• Track maintenance tasks and follow up with vendors for timely completion.
• Maintain property checklists and condition reports.

Reporting & Documentation

• Prepare daily occupancy reports and revenue snapshots.
• Maintain records of expenses, invoices, cleaning logs, and issues reported.
• Update operational data in Excel/Google Sheets.

Skills Required

• Excellent English communication skills (written & verbal).
• Knowledge of Airbnb or hotel/guest service operations (preferred but not mandatory).
• Strong multitasking ability and attention to detail.
• Basic Excel/Google Sheets knowledge.

What We Offer

• Competitive salary
• Training on Airbnb/Booking.com operations
• Growth opportunities in property management
• Friendly and supportive work environment