Operation Associate

As an Operations Associate in the Short-Term Rental (Airbnb Department) at our company in Jalandhar City, you will play a crucial role in supporting the daily operations for our 1617 short-term rental properties listed on Airbnb, Booking.com, Agoda, and Vrbo. Your primary responsibility will involve coordinating with guests, housekeeping teams, maintenance vendors, and ensuring the smooth day-to-day management of all vacation rental units. **Key Responsibilities:** - **Guest Coordination** - Respond to guest messages, inquiries, and booking requests across all platforms. - Assist guests during check-in/check-out. - Provide quick solutions to guest issues such as WiFi, lock codes, property details, etc. - **Reservations & Listing Management** - Manage bookings across Airbnb, Booking.com, Agoda, and Vrbo. - Update calendars, pricing, promotions, and availability. - Monitor guest reviews and prepare response drafts. - **Daily Property Operations** - Coordinate with housekeeping for cleaning schedules. - Track maintenance tasks and follow up with vendors for timely completion. - Maintain property checklists and condition reports. - **Reporting & Documentation** - Prepare daily occupancy reports and revenue snapshots. - Maintain records of expenses, invoices, cleaning logs, and issues reported. - Update operational data in Excel/Google Sheets. **Qualifications Required:** - Excellent English communication skills (written & verbal). - Knowledge of Airbnb or hotel/guest service operations (preferred but not mandatory). - Strong multitasking ability and attention to detail. - Basic Excel/Google Sheets knowledge. In addition to the role-specific responsibilities, we offer a competitive salary, training on Airbnb/Booking.com operations, growth opportunities in property management, and a friendly and supportive work environment.,