Operation Associate (Male)

Job Title: Operations Associate

Location: Ernakulam
Experience: 0–2 years
Education: Bachelor’s Degree (Any Discipline)
Preference: Male Candidate
Department: Operations
Employment Type: Full-Time

About Xylem Learning

Xylem Learning is a fast-growing EdTech company committed to delivering high-quality learning experiences. Our operations team plays a key role in ensuring the seamless execution of academic programs, student services, and backend support systems. We’re looking for an organized and proactive Operations Associate to help us scale and streamline processes across our Ernakulam center.

Role Overview

The Operations Associate will support day-to-day administrative and academic operations. This role is essential in maintaining operational efficiency, supporting educators and students, and ensuring service delivery across teams. You’ll work with multiple departments including academic, customer success, content, and product teams to uphold operational excellence.

Key ResponsibilitiesDaily Operations & Process Management

• Coordinate and monitor routine office activities and support smooth day-to-day functions.
• Support student and educator onboarding, attendance tracking, and live class facilitation.
• Manage internal databases and ensure accurate input into CRM/LMS systems.
• Handle scheduling, event coordination, printing, and logistics for classes and exams.
• Troubleshoot operational issues and escalate them to relevant support teams as needed.

Data & Reporting

• Maintain detailed records and documentation of daily tasks and processes.
• Generate and analyze operational reports on student progress, course completion, and feedback.
• Assist in dashboard creation and data maintenance to support decision-making.

Cross-functional Coordination

• Work closely with sales, customer support, and academic teams to ensure seamless service delivery.
• Collaborate with faculty to ensure resource availability and classroom preparedness.
• Communicate with the product/content teams for operational improvements and process feedback.

Process Optimization

• Identify inefficiencies and propose process improvements or automation opportunities.
• Assist in implementing Standard Operating Procedures (SOPs) across functions.
• Ensure compliance with institutional policies and quality standards.

Customer Experience Support

• Support the customer success team in resolving escalated queries related to operational tasks.
• Help provide a smooth and consistent experience for students, parents, and educators.

Required Skills & Qualifications

• Bachelor’s degree in any discipline.
• 0–2 years of experience in operations, administration, or EdTech preferred.
• Proficiency in MS Office (Excel, Word, PowerPoint) and email communication.
• Knowledge of CRM platforms or Learning Management Systems (LMS) is an advantage.
• Excellent communication skills in English and local language.
• Strong organizational and multitasking abilities.
• Comfortable in a fast-paced, high-growth environment.

What We Offer

• A collaborative, mission-driven work environment.
• Opportunities to learn and grow in the EdTech industry.
• Structured onboarding and mentorship.
• Exposure to academic, product, and digital operations.

If you’re detail-oriented, tech-savvy, and passionate about supporting meaningful educational experiences, we’d love to hear from you.

Job Types: Full-time, Permanent, Fresher

Pay: ₹17,500.00 per month

Benefits:

• Health insurance
• Provident Fund

Education:

• Bachelor's (Required)

Location:

• Ernakulam, Kerala (Required)

Willingness to travel:

• 25% (Required)

Work Location: In person