Operation Assistant

Job Description

Work Mode - Hybrid (Maximum From Home) Location - Kolkata Key Responsibilities  Client Relationship Management:  Serve as the main point of contact for assigned clients, building and maintaining strong, long-term relationships.  Understand client requirements and expectations, ensuring services are delivered on time and to specification.  Proactively identify opportunities to improve client satisfaction and loyalty.  Resolve any client queries or concerns in a timely and professional manner.  Operational Support:  Coordinate with internal departments (e.g., Sales, Finance, HR) to ensure the seamless execution of client projects or services.  Oversee the day-to-day operations related to client accounts, ensuring all processes are followed accurately and efficiently.  Monitor project timelines, deliverables, and resources to ensure client expectations are met.  Manage and track client-specific operational KPIs, reporting on performance and suggesting improvements.  Client Onboarding & Documentation:  Assist in the onboarding process for new clients, ensuring all documentation, contracts, and agreements are in place and correctly handled.  Maintain comprehensive records of client interactions, transactions, and feedback.  Problem Solving & Escalation:  Identify potential operational challenges or bottlenecks and work with relevant teams to find quick solutions.  Escalate critical issues to senior management when necessary and ensure a prompt resolution.  Actively monitor client feedback and escalate unresolved issues to appropriate channels.  Process Improvement:  Suggest and implement improvements in internal processes and client service protocols to increase efficiency and client satisfaction.  Participate in the development and optimization of operational strategies to support client goals and objectives.  Experience:  2-4 years of experience in operations or client-facing roles, preferably in a service-oriented or B2B environment.  Experience in managing client relationships, handling client inquiries, and providing high-level customer service.  Skills & Competencies:  Excellent communication skills, both written and verbal, with the ability to communicate effectively with clients and internal teams.  Strong organizational and time-management skills, with the ability to prioritize tasks and meet deadlines.  Proficient in Microsoft Office Suite (Word, Excel, PowerPoint, Outlook) and experience with CRM software (Salesforce, HubSpot, etc.).  Ability to handle multiple client accounts and projects simultaneously.  Problem-solving skills with a customer-focused mindset.  Personal Attributes:  Detail-oriented with a proactive approach to work.  Strong interpersonal skills and the ability to work collaboratively in a team environment.  Ability to thrive in a fast-paced, dynamic work environment.