Operation Assistant

Roles & Responsibilities

1. Customer Service

• Welcome guests, check tickets, and guide them to screens or seating areas.
• Handle customer inquiries, complaints, and special requests politely and efficiently.
• Assist with accessibility needs (wheelchair access, reserved seating, etc.).

2. Ticketing & Admissions

• Operate ticketing and POS systems for ticket sales, reservations, and refunds.
• Check and scan tickets at entry points.
• Maintain accurate ticket counts and report discrepancies to management.

3. Concession & Food Service

• Assist at the concession stand: prepare and serve food,(popcorn, beverages, snacks).
• Restock supplies and ensure proper food handling practices.
• Maintain cleanliness and follow hygiene and safety regulations.

4. Theatre Operations & Facility Management

• Ensure auditoriums are clean: check seats, aisles, screen, sound, lighting, and temperature before and after shows.
• Support projection or booth teams with scheduling checks (no technical work unless trained).
• Monitor crowd flow and enforce safety and house rules.

5. Cleaning & Maintenance Support

• Assist cleaning staff with auditorium turnaround between shows.
• Inspect restrooms, lobby, and common areas for cleanliness and functionality.
• Report maintenance issues (broken seats, lighting problems, spills) promptly.

6. Safety & Security

• Follow emergency procedures (evacuations, fire alarms, first aid assistance).
• Ensure exits are accessible and emergency equipment is available.
• Monitor for suspicious activity or policy violations.

7. Administrative & Support Tasks

• Help prepare daily operational reports (attendance, sales, incidents).
• Assist the operations manager with scheduling, inventory, and staff coordination.
• Participate in team meetings, training sessions, and performance reviews.

8. Team Coordination

• Work with floor staff, ushers, box office attendants, cleaning crew, and projectionists.
• Communicate guest feedback and operational issues to management.
• Help train new employees on theatre procedures.

Preferred Candidates

Male & Female

Qualification : 10th , 12th, Any Degree.

Contact HR : 8807374254, 9677771337.

Job Types: Permanent, Fresher

Pay: ₹10,000.00 - ₹15,000.00 per month

Work Location: In person