Online Sales Executive

Location:

Department:

Reports To:

Job Summary:

Key Responsibilities:

Customer Interaction:

• Respond promptly to customer inquiries via call, email, chat, and social media platforms.
• Provide detailed information about the company and our modular products offering, including features, benefits, and pricing.
• Assist customers in selecting the right products based on their needs and preferences.

Sales and Order Management:

• Convert inquiries into sales by understanding customer requirements and offering suitable solutions.
• Process orders accurately and efficiently in the sales system.
• Follow up with customers on payments, order status, delivery timelines, and any post-sale support.

Product Knowledge:

• Maintain up-to-date knowledge of the company's product offerings, including new launches and promotions.
• Stay informed about industry trends and competitor products.

Customer Relationship Management:

• Build and maintain strong relationships with customers to encourage repeat business.
• Handle customer complaints and issues with professionalism and escalate when necessary.

Sales Reporting:

• Track and report on sales metrics and customer feedback.
• Provide insights and suggestions for improving sales processes and customer satisfaction.

Collaboration:

• Work closely with the marketing team & design team to ensure consistent messaging and promotions.
• Coordinate with the logistics team to ensure timely and accurate deliveries.

Qualifications:

• Bachelor’s degree in Business, Marketing, or a related field.
• Proven knowledge in an online sales or customer service role, preferably within the home improvement or modular kitchen industry.
• Excellent communication skills, both written and verbal.
• Strong sales acumen with the ability to close deals and meet targets.
• Proficiency in using CRM software and other sales tools.
• Customer-focused mindset with a passion for providing exceptional service.
• Ability to work independently and as part of a team.

Compensation:

• CTC up to 4 Lacs per annum.

Preferred Skills:

• Proficiency in vernacular languages other than English & Hindi.
• Knowledge of modular kitchen products and design.
• Experience with virtual communication platforms like Zoom, Google Meet, etc.
• Familiarity with social media marketing.

What We Offer:

• Competitive salary and lucrative performance-based incentives.
• Comprehensive training and development programs.
• Opportunity to work with a leading brand in the modular kitchen industry.
• Collaborative and supportive work environment.
• Fast-tracked growth opportunity for leadership roles.