Online Sales Executive

Role Summary

We are looking for a proactive and customer-oriented Online Sales Executive who will be responsible for following up on leads received through our website and digital platforms, converting inquiries into sales, and ensuring excellent customer experience through timely communication.

Key Responsibilities

• Follow up on leads generated through the company website, social media, WhatsApp, and online inquiries
• Contact customers via calls, WhatsApp, emails, and messages promptly
• Understand customer requirements and provide accurate product information
• Share product details, pricing, availability, offers, and delivery timelines
• Coordinate with store, and sales teams for order processing
• Convert online inquiries into confirmed orders and walk-in store visits
• Maintain and update lead status in CRM or tracking system
• Ensure regular follow-ups until closure or final response from customer
• Handle customer objections and provide suitable solutions
• Maintain professionalism and brand communication standards

Skills & Qualifications

• Excellent communication skills (English mandatory; local language preferred)
• Good calling and follow-up skills
• Basic computer knowledge (CRM, Excel, email, WhatsApp Business)
• Ability to multitask and manage multiple leads efficiently
• Sales-oriented mindset with customer-first approach
• Experience in online sales, telecalling, or customer support preferred
• Freshers with good communication skills may also apply

Key Attributes

• Quick response and follow-up discipline
• Target-driven and result-oriented
• Polite, patient, and persuasive
• Good coordination and time-management skills

What We Offer

• Fixed salary + performance-based incentives
• Growth opportunities in online sales and digital operations
• Training on products, systems, and sales processes

Job Types: Full-time, Permanent

Pay: ₹18,000.00 - ₹35,000.00 per month

Benefits:

• Cell phone reimbursement
• Health insurance
• Leave encashment
• Paid time off
• Provident Fund

Work Location: In person