MIS Coordinator

Job Purpose:

The MIS Executive will be responsible for managing and analyzing service centre data, preparing performance reports, and supporting management with accurate insights to improve service efficiency and customer satisfaction.

Key Responsibilities:

• Maintain and update daily service centre data — including job cards, service requests, and customer details.
• Prepare daily, weekly, and monthly MIS reports related to service performance, turnaround time, and pending cases.
• Track spare part movement, warranty claims, and customer follow-ups.
• Coordinate with service technicians, stores, and customer care teams for data collection and issue tracking.
• Monitor and analyze service trends — product issues, repeat complaints, and service ratings.
• Create dashboards and summaries to present to management for review meetings.
• Ensure all data is accurate, complete, and updated in the company system or ERP software.
• Support process improvements by identifying data-driven insights.

Skills & Competencies:

• Strong command over MS Excel (Pivot Table, VLOOKUP, Charts, Data Validation, etc.)
• Good knowledge of ERP or service management software.
• Analytical mindset and attention to detail.
• Effective communication and coordination skills.
• Ability to handle data from multiple stores/service points.
• Knowledge of Power BI / Google Sheets (added advantage).

Qualification & Experience:

• Graduate in Commerce / IT / Statistics / Management or related field.
• 1–3 years of experience in MIS or Data Management (Retail/Service industry preferred).
• Freshers with strong Excel and analytical skills may also be considered.

Job Types: Full-time, Permanent, Fresher

Pay: ₹15,000.00 - ₹25,000.00 per month

Benefits:

• Cell phone reimbursement
• Health insurance
• Paid sick time
• Paid time off
• Provident Fund

Work Location: In person