Onboarding Specialist

Yanolja Cloud Solution Pvt. Ltd. (YCS), formerly eZee Technosys, is a global hospitality technology provider catering to small and medium-sized accommodation businesses worldwide. With over 450 team members and a rich experience of 17 years, YCS serves 33,000+ customers across 170 countries. We offer software solutions in 50+ languages and provide round-the-clock support. Operating in 15+ countries, including India, Thailand, Indonesia, and the USA, our team is committed to delivering top-notch services. We are looking for a Client Onboarding Specialist with a minimum of 2 years of experience in client onboarding, customer support, or account management in the hospitality industry. The ideal candidate should possess a strong technical understanding of SaaS platforms and hospitality tech solutions. You will be responsible for client onboarding, needs analysis, training, support services, relationship building, product knowledge, feedback gathering, troubleshooting, and documentation. Key Competencies: - Effective communication and relationship-building skills - Strong analytical mindset - Ability to collaborate across teams - Proficiency in SaaS solutions and CRM tools Requirements: - Bachelor's degree (Technical Degree preferred) - Minimum 2 years in a customer-facing role - Strong technical acumen - Passion for exceptional customer service - Problem-solving skills - Adaptability to a fast-paced environment - Collaboration with cross-functional teams - Preferred experience in hospitality or hotel tech industry If you have a passion for delivering exceptional customer service, building lasting relationships, and resolving issues effectively, we invite you to join our dynamic and global team at YCS.,