Onboarding Specialist

The Senior Talent Onboarding Specialist is responsible for guiding pre-identified qualified candidates through the Randstad Sourceright Payroll Solutions onboarding process. This person will be responsible for effectively managing the talent onboarding experience, guiding them through a successful orientation including welcome correspondence, legal forms, TAPA, compliance, I9 documents and ‘ready to start’ conversations.

Additional responsibilities will include:

● Onboarding communications – written, calls and text (utilizing standardized templates where

applicable)

● Ordering and managing required screenings

● Managing VMS activity where applicable

● Tracker Management – documenting in real time

● Managing eVerify and I9 compliance process with 100% accuracy

● Proactively communicating with the talent and clients/internal partners during the onboarding

process

● Partner with appropriate parties to troubleshoot, escalate, and resolve issues while meeting SLA’s

● Reviewing onboarding requests to ensure roles/job descriptions meet RSR guidelines for risk,

geographic location, minimum wage and scope

● Placing newly hired candidates on order and assignment, ensuring 100% accuracy in all Order &

Assignment details

Basic Qualifications

● High school diploma or equivalent required / Associates or Bachelor’s degree preferred

● Minimum 3 to 6 years of experience in payroll operations/HR/staffing/customer service required

● Familiarity with vendor management systems (VMS) and payroll tools/solutions is a plus

Preferred Qualifications

● Experience with HR systems, applicant tracking systems, and HRIS is valuable

● Understanding and compliance with US labor laws, including those related to I-9 verification, is

essential

● Familiarity with background check procedures and processes

● Knowledge of drug test regulations and compliance requirements is also important

Knowledge, Skills, and Abilities

● Strong customer focus and customer service skills

● Collaborative one team approach is a must

● Proficient with the Google environment including Gmail, Docs, Sheets and Slides

● Excellent organizational, time management skills, verbal, and written communication skills

● Ability to apply sound judgment and decision-making skills in dealing with a variety of routine and

non-routine issues, often with limited standardization

● Possess strong problem solving skills

● Detail oriented with a concern for continuous improvement

● Ability to multi-task, prioritize and manage time effectively