Onboarding Specialist

Role Overview: As a Microsoft Defender-XDR Onboarding Specialist, your main responsibility will be to seamlessly onboard new clients or systems to the XDR platform. You will collaborate closely with internal teams and clients to ensure a smooth and efficient onboarding process. This includes conducting pre-installation checks, post-installation verification, and providing ongoing support. Key Responsibilities: - Plan and execute the onboarding process for new clients or systems. - Develop and maintain onboarding checklists and documentation. - Coordinate with stakeholders to ensure necessary prerequisites are met. - Perform pre-installation checks and assist with system configuration. - Verify the correct setup of software and configurations. - Configure XDR policies and rules to ensure the platform correctly detects events and alerts. - Conduct post-installation verification tests and confirm the proper generation of alerts and notifications. - Provide continuous support and communication to clients, addressing their questions and concerns. - Maintain clear communication with both clients and internal stakeholders. - Update and maintain onboarding documentation. - Contribute to the development of a knowledge base for XDR onboarding. - Deliver training to internal teams and clients on the usage of the XDR platform. - Stay informed about the latest XDR features and functionalities. Qualifications Required: - Possess admin knowledge on critical configurations such as real-time protection, cloud protection, tamper protection, and MDE integration. - Have experience with XDR platforms and technologies. - Be familiar with various operating systems and network technologies. - Possess excellent communication, interpersonal, and problem-solving skills. - Work effectively both independently and as part of a team. - Demonstrate strong organizational and time management skills. - Have experience with relevant tools and technologies such as Microsoft Defender XDR and Cortex XDR.,