Officer-Credit Micro Mortgages

ROLEPURPOSE & OBJECTIVE

• Underwrite Micro Mortgage in both SFB and URC branches

• Sanctionor recommend loans up to Rs. 10 Lakh with proper justificationbased on the product features and credit policy matrix

• Ensurecredit policies and processes of secured products of Micro /Rural banking vertical are followed effectively by branch staff

• Coordinatewith legal and technical vendors for their expert opinion reports

• EnsureLegal opinion and technical valuation reports are interpretedproperly while sanctioning these secured loans

• Interpretationof Property documents (Residential/commercial property), aware ofthe property value as per market and government value for LTV

• Conductthe risk assessment of the customer as per the defined scoringmatrix for the products

• Visitthe customer residence place and business / activity place toassess the financial parameters

SIZEOF THE ROLE

FINANCIALSIZE

NON-FINANCIALSIZE

• 15Cr asset portfolio at a cluster level to be managed

• Managemonthly disbursement of 1.25 Cr

• 25Credit files processed in a month for a cluster

• Underwritingand approving proposals based on credit parameters andeligibility criteria

• Co-ordinatewith business team for smooth flow of business and quick decisionmaking.

KEYDUTIES & RESPONSIBILITIES OF THE ROLE

Business

• Underwrite Micro Mortgage in the field through thorough assessment and personal discussionwith borrower and / or co-borrower

• UnderwriteIL loans in SFB and URC branches to understand the geography andsegment

• Sanctionor recommend secured loans up to Rs. 10 Lakh with properjustification as per product features, credit policy and based onapproval rights

• Conductfarm lands, business place, office, and residence verification ofthe applicants based on the product and purpose of the loan

• Assessrepayment capacity, character and cash flow of the applicant.

• Conductreference checks with customers /suppliers / vendors / dealers.

• Ensurecollection of relevant and proper documents. Ensure adherence tointernal and regulatory policies / compliances like KYC etc.

• Understandthe nature of collateral security, ensure the collateral offeredis free from all the encumbrances, having clear title andmarketability, the charge creation of the bank on the propertyshould be exclusive first charge.

• ObtainLegal opinion and valuation reports on the collateral offered assecurity, should clearly advise type of mortgage to be created onthe security in the sanction

• Decisionwhether to approve or reject the files appraised by the sales /distribution team through thorough verification of the documentsand assessment by the appraiser of the loan.

• Captureproper reasons of rejections and communicate the same to branchteam in case of rejections

• Escalatedeviations for necessary approval as per the deviation matrix.Observe for triggers in documents and escalate documents withissues to FCU team.

• Decisionon loan applications as per credit approval grid, deviationmatrix and bureau matrix

• Responsiblefor portfolio quality of the loans underwritten for 12 MOB.

• Review/renewthe accounts before expiry of the limit through coordinating withDistribution team

• Ensureweekly and monthly productivity with respect to personaldiscussions, quality check of applications, sample visits andchecks etc.

• Monitoringrejections from field, guide the branch staff to control the sameand ensure higher number of Straight through applications frombranches.

• Report/Escalate critical issues at field for necessary action as perpenalty matrix and ensure compliance of Audit issues.

• ConductLoan Utilization Checks for the recent disbursement cases as perpolicy.

• Ensureto participate and drive the successful implementation of technology based projects at backend and field

• Engagein collections for recovery, follow up for Incremental overduesand non-starters

• Ensuressuccess and growth of these products by adhering to definedpolicy and process for loan approval

Customer

• Ensurescustomer satisfaction by processing of loan applications withinthe TAT defined

• Understandcustomers need & repayment capacity & makeappropriate loan decisions and recommend right product and loanamount to right customer

• Ensurethat credit responds to branch & customers queries and issuestimely, thereby ensuring good service to customers throughefficient processing of applications

• Co-ordinatewith Legal and technical vendors for quick response on theproperty documents

• Coordinatewith FCU team or agency for their reports

• Ensurecustomers documents are kept safe till they are handed over toconcerned authority

• Coordinatewith Operations for loan booking, safe keeping of the customerdocument etc.

• Undertakevisits in other financial institutions for timely resolution ofissues relating customer or staffs of other institution

• Engagewith customer for any feedback on the products, policy andprocess

Internalprocess

• Ensurecredit policies and processes are followed effectively bysourcing staffs

• Ensureadherence to all regulatory norms with respect to KYC &Documentation, Customer Selection and Sanctioning of loans

• Decisionon loan applications as per credit approval grid, deviationmatrix and bureau matrix

• Ensurelegal opinions are clearly understood and necessary action takenbased on the legal opinion

• Ensurecompleteness of post disbursement documents, follow up for ifgaps any

• Reviewbranch working areas, negative areas, no-go areas and negativecustomer list

• Ensurethat the Issue/ deviations / policy/ process violation areescalated appropriately to the concerned department andsupervisors for implementation of penalty matrix.

• Attendaudit closure meetings to understand identified issues & takenecessary corrective measures.

• Maintainand update activity trackers Personal discussions,Quality check of files shadow visits, sample checks, trainings,LUCs, escalations, deviations, branch errors

Learning& Performance

• Maintainup to date knowledge of all the products and the geography

• Keepupdated about the regulatory norms for secured products

• Keepupdated about the property document related policies andprocesses

• Newproducts being introduced and new systems being adopted to belearnt quickly and to be adopted

• Networkingwith other NBFCs / Banks to have a deeper understanding of theIndustry and its perspectives

• Undertakebusiness sub sector study and underwrite cases at field

• Ensurenecessary feedback is given to supervisors on regular basis aboutthe credit policies, processes and systems for effective andefficient underwriting

• Improvethe probing skills to identify any issues in the field and reportcritical findings / observations for necessary action

• Impartingtraining to branch team on Micro Mortgage products credit policies, processes and systems, conductregular trainings on changes / refreshers.

• Ensuringvisits in branches of other clusters to ensure understanding andlearning through experience