NOC Engineer

Job Description

Company Description Terralogic is a prominent IT service provider company in Bengaluru, emphasizing technology services for the connected world. With a focus on stability, productivity, and customer satisfaction, we offer a wide range of technical skills and domain expertise to meet our customer's roadmap and business needs. Our goal is to deliver world-class successes through long-lasting partnerships and optimized value solutions. Work location address : Besides DHL Express, KMJ Atelier, No. 69, Hosur Rd, Muneswara Nagar, Roopena Agrahara, Bommanahalli, Bengaluru, Karnataka 560068. Role: NOC Engineer Experience: 1 to 3 years Job Summary: The NOC Engineer is responsible for monitoring, maintaining, and supporting the network and infrastructure systems in a 24x7 Network Operations Center environment. This role ensures system availability, performance, and reliability while troubleshooting issues and escalating as needed to ensure minimal downtime and swift resolution. Key Responsibilities: Monitor network, systems, and infrastructure using NOC tools and dashboards. Respond to alerts and incidents promptly, ensuring resolution within SLAs. Troubleshoot network and system issues, escalating to L2/L3 teams when necessary. Perform routine maintenance tasks such as patching, backups, and health checks. Document incidents, root cause analysis, and actions taken in the ticketing system. Coordinate with ISPs, vendors, and other support teams for issue resolution. Follow standard operating procedures (SOPs) and create/update documentation as needed. Maintain shift handover notes and reports. Participate in 24x7 shift rotations, including nights, weekends, and holidays. Required Technical Skill Set: Bachelor’s degree in computer science, Information Technology, or related field. 1-3 years of experience in network/system monitoring or support roles. Knowledge of TCP/IP, DNS, DHCP, routing, switching, firewalls, and VPNs. Experience with monitoring tools like Nagios, Zabbix, SolarWinds, PRTG, or similar. Familiarity with Linux and Windows operating systems. Good problem-solving and communication skills. Ability to work in a fast-paced, shift-based environment. Nice to Have: Industry certifications such as CCNA, NCA, NCP, Microsoft MCP. Experience with cloud environments (AWS, Azure, GCP). Familiarity with ITIL practices and ticketing systems like ServiceNow, JIRA, or Remedy. Job Type: Full-time Pay: ₹500,000.00 - ₹800,000.00 per year Benefits: Commuter assistance Health insurance Life insurance Paid time off Provident Fund Schedule: Rotational shift Application Question(s): Are you flexible working in the 24*7 shifts with 5 days a week work schedule? Please mention your notice period Experience: NOC: 1 year (Required) Cloud infrastructure: 1 year (Preferred) License/Certification: CCNA or NCA or MCP (Preferred) Work Location: In person Expected Start Date: 20/06/2025