NOC Analyst

Primary Skills

• Network monitoring - Grafana, Nagios, SolarWinds, Zabbix.
• Network protocols - TCP/IP, routing protocols, DNS, and DHCP
• Security tools - firewalls, IDS/IPS
• Eero, KMZ, Salesforce
  

Secondary Skill

• Windows and Linux environments, Python /Bash/PowerShell, Cloud Technologies
  

Must-Have Skills

• Bachelor's degree in Computer Science, Information Technology, or related field, or equivalent work experience.
• Proficiency in using network monitoring tools such as Nagios, SolarWinds, Zabbix, or similar.
• Strong understanding of network protocols (e.g., TCP/IP, DNS, DHCP) and troubleshooting methodologies.
• Respond to and follow up on any emails related to technical issues (incidents and service requests) Data Management- backup, Restore, Crash
• Planning up for any immediate production upgrade or ramp-up requirements
• Ability to create detailed technical documentation and incident reports.
• Clear communication with IT teams, end-users, and management.
• Maintain accurate and up-to-date documentation of network configurations, processes, and procedures.
• Handle and resolve tickets in less than a minute, ensuring quick response and resolution times.
  

Roles And Responsibilities

• Continuously monitor network performance and system alerts using various monitoring tools.
• Analyze network traffic patterns and identify potential issues.
• Ensure all systems and networks operate at peak performance levels.
• Respond promptly to network incidents and alerts, working to diagnose and resolve issues.
• Document incidents, resolutions, and troubleshooting steps in detail.
• Support the configuration and management of network devices, including routers, switches, and firewalls.
• Work closely with other IT teams to coordinate responses to complex network issues.
• Participate in shift rotations to provide 24/7 network support coverage.
• Relevant certifications such as CompTIA Network+, Cisco CCNA, or equivalent are a plus.
  

We Take Care Of Our Own

• Best in class packages
• Paid holidays and flexible paid time away
• Casual dress code & flexible working environment
• Medical insurance covering self & family up to 4 lakhs per person.