Life at Plume At Plume, we believe that technology isn't about moving faster, it's about making life's moments better. Which is why we've built the world's first, and only, open and hardware-independent service delivery platform for smart homes, small businesses, enterprises, and beyond. Our SaaS platform uses WiFi, advanced AI, and machine learning to create the future of connected spaces—and human experiences—at massive scale. We now deliver services to over 60 million locations globally and have managed over 3 billion devices on our platform. We're expanding rapidly, pioneering a new category, and we achieved our Series F funding in just four years. Our customers include many of the world's largest Internet Service Providers (ISPs) who look to Plume to help them evolve their smart home offerings while gleaning insights from their own data. With a bias for action and a love for being trailblazers, the team at Plume embodies a combination of relentless curiosity and imaginative innovation. We challenge ourselves to think in ways that other companies don't, work to do what should be done (rather than what can), and if we can't do it exceptionally well, we don't do it. It's how we've assembled a team of world-class builders, thinkers, and doers. And it's how we're reinventing what's possible every day. WHAT YOU'LL DO Manages incidents for Plume's production systems globally. Responsible for the efficiency & effectiveness of Incident process within the Organization Classification and Prioritization of all incidents based on impact to contract SLA Engage resources to resolve the major incidents and thus avoid customer/business impact Identify opportunities for improvement in the existing incident management Provides immediate response and coordination aimed at minimizing the duration of service interruptions. Make decisions regarding real-time incident resolution activities and select client situations for executive and management escalation updates. Acts as a liaison between the business and technology teams for high severity incidents (priority 0, 1, and 2 spanning across the entire enterprise) and escalates as appropriate. Maintains trend data and metrics related to changes, incidents for clients, and executive reporting. Compiles the enterprise post-incident report (RCA) and works with various teams in root cause analysis. Support software engineering, technical operations, Information Technology, Information security, and customer support teams, and others who are responsible for assessing and triaging incident escalations Send communication updates for all incidents until incident resolution Manage communications to internal stakeholders, leadership and customers – Communication process for internal and external Proactively using monitoring and alert applications to identify incidents WHAT YOU'LL BRING Professional Experience & Knowledge Senior-level experience in Incident Management: Minimum of 5+ years in ITIL-based incident management, ideally in fast-paced, high-availability environments such as cloud services or networking. Deep knowledge of ITIL frameworks: Strong command of ITIL v3 or v4 (certification preferred), with hands-on experience establishing and optimizing incident management processes. Proven track record in process implementation: Ability to design, implement, and operationalize end-to-end incident processes aligned with business goals. Experience with ITSM platforms: Solid experience with platforms such as ServiceNow, Jira Service Management, Salesforce, or similar. Cloud and network infrastructure understanding: Broad technical understanding of cloud-based WiFi infrastructures, network components, integrations (e.g. APIs), and monitoring. Incident performance monitoring: Strong ability to define, track, and report on performance KPIs (e.g. MTTR, incident volumes, SLA adherence, root cause trends). Executive-level communication and management: Skilled in leading and managing high-priority incidents at the executive (C-Level) level, including clear status updates, risk assessments, and action plans. Personal Attributes & Soft Skills Strong and assertive personality: Confident in decision-making and capable of leading under pressure; used to taking ownership and driving resolution with authority. Calm and structured under pressure: Maintains focus and structure during high-impact situations; capable of orchestrating multi-team responses effectively. Strategic and analytical thinker: Understands both the details of the process and the larger technical and business context. Excellent communicator: Able to translate complex technical issues into clear, actionable communication for both technical teams and senior stakeholders. Proactive and hands-on mentality: Doesn't wait for instructions—takes initiative, anticipates problems, and implements solutions early. High flexibility in terms of availability: Willingness to manage incidents outside of standard working hours, including on-call duty or escalations during evenings/weekends. Kindly note that this is an in person position, with a requirement to work in the office 5 days a week. We're looking for candidates who are within a commutable distance. At this time, we are unable to provide relocation assistance. About Plume As the creator of the only open, hardware-independent, cloud-controlled experience platform for ISPs and their subscribers, Plume partners with over 350 ISP customers, including some of the world's largest such as Comcast, Charter, Liberty Global, and J:COM. Using OpenSync, the most widely supported open-source, silicon-to-cloud framework for smart spaces, Plume's software-defined network allows ISPs to decouple their service offerings from hardware and rapidly curate and deliver new services over a multi-vendor, open-platform architecture. Backed by investors such as Insight Partners and SoftBank Vision Fund 2, Plume is now valued at $2.6B, having added over $500M in funding in 2021 alone. Plume is an equal opportunity workplace that maintains a continuing policy of nondiscrimination in all employment practices and decisions, ensuring equal employment opportunities for all qualified individuals without regard to race, color, creed, religion, sex, national origin, age, physical or mental disability, sexual orientation, gender identity, marital status, pregnancy, childbirth or related individual conditions, medical conditions (as defined by state law), military or veteran status, or any other characteristic protected by federal, state or local law.
At Plume, you believe that technology isn't just about moving faster; it's about enhancing life's moments. The company has developed the world's first and only open and hardware-independent service delivery platform for smart homes, small businesses, enterprises, and more. Utilizing WiFi, advanced AI, and machine learning, the SaaS platform aims to shape the future of connected spaces and human experiences on a massive scale. Currently, Plume delivers services to over 60 million locations globally and has managed more than 3 billion devices on its platform. As a rapidly expanding company leading a new category, Plume secured its Series F funding within four years. The customer base includes major Internet Service Providers (ISPs) seeking to enhance their smart home offerings and extract insights from their data. The team at Plume thrives on action and innovation, embodying relentless curiosity and imaginative thinking. The company fosters a culture of thinking differently, prioritizing what should be done over what can be done, and excelling in areas where they choose to operate. By assembling a team of top-notch builders, thinkers, and doers, Plume continually pushes the boundaries of what's achievable. Plume Design, Inc. has pioneered the world's first service delivery platform for smart homes, offering the best performing home WiFi system. The mobile and tablet apps serve as the primary interfaces for user interaction, providing access to Plume's cutting-edge experiences. As part of the Mobile QA Engineering team, you will play a crucial role in testing native IOS/Android mobile applications for smart homes and businesses. **What You'll Do:** - Collaborate with developers and product managers to develop test plans for features. - Establish key performance metrics for test case pass/fail criteria. - Conduct manual regression, acceptance, ad hoc, and exploratory testing. - Contribute to test case automation efforts. - Work on enhancing organizational processes. - Take charge of the manual test suite by creating and executing test scenarios. **What You'll Bring:** - 5+ years of experience supporting manual testing of native IOS/Android mobile applications. - Mandatory fluency in spoken and written English. - Familiarity with QA tools and processes. - Basic understanding of Github. - Basic programming knowledge (Kotlin or Swift is a plus). - Strong interest in iOS or Android mobile applications. - Basic exposure to test automation tools is beneficial. - Knowledge of Postman or other API testing tools. - Strong attention to detail. - Structured and process-driven mindset. **About Plume:** As the creator of the only open, hardware-independent, cloud-controlled experience platform for ISPs and their subscribers, Plume collaborates with over 350 ISP customers, including major players like Comcast, Charter, Liberty Global, and J:COM. Through OpenSync, a widely supported open-source framework for smart spaces, Plume enables ISPs to innovate their service offerings independently from hardware and swiftly deploy new services using a multi-vendor, open-platform architecture. Backed by investors such as Insight Partners and SoftBank Vision Fund 2, Plume has reached a valuation of $2.6B, with over $500M in funding added in 2021 alone.,
At Plume, we believe that technology isn't just about moving faster; it's about enhancing life's moments. We have developed the world's first and only open and hardware-independent service delivery platform for smart homes, small businesses, enterprises, and more. By utilizing WiFi, advanced AI, and machine learning, our SaaS platform aims to shape the future of connected spaces and human experiences on a massive scale. Currently, we deliver services to over 60 million locations globally and have managed more than 3 billion devices on our platform. As a rapidly expanding company leading a new category, we secured our Series F funding within four years. Our customer base includes major Internet Service Providers (ISPs) seeking to enhance their smart home offerings and extract insights from their data. The team at Plume thrives on action and innovation, embodying relentless curiosity and imaginative thinking. We foster a culture of thinking differently, prioritizing what should be done over what can be done, and excelling in areas where we choose to operate. By assembling a team of top-notch builders, thinkers, and doers, Plume continually pushes the boundaries of what's achievable. As part of the Mobile QA Engineering team at Plume Design, Inc., you will play a crucial role in testing native IOS/Android mobile applications for smart homes and businesses. **Role Overview:** - Collaborate with developers and product managers to develop test plans for features. - Establish key performance metrics for test case pass/fail criteria. - Conduct manual regression, acceptance, ad hoc, and exploratory testing. - Contribute to test case automation efforts. - Work on enhancing organizational processes. - Take charge of the manual test suite by creating and executing test scenarios. **Key Responsibilities:** - 5+ years of experience supporting manual testing of native IOS/Android mobile applications. - Mandatory fluency in spoken and written English. - Familiarity with QA tools and processes. - Basic understanding of Github. - Basic programming knowledge (Kotlin or Swift is a plus). - Strong interest in iOS or Android mobile applications. - Basic exposure to test automation tools is beneficial. - Knowledge of Postman or other API testing tools. - Strong attention to detail. - Structured and process-driven mindset. In addition to the above, Plume collaborates with over 350 ISP customers, including major players like Comcast, Charter, Liberty Global, and J:COM. Through OpenSync, a widely supported open-source framework for smart spaces, Plume enables ISPs to innovate their service offerings independently from hardware and swiftly deploy new services using a multi-vendor, open-platform architecture. Please note that the company has reached a valuation of $2.6B, with over $500M in funding added in 2021 alone.,
Life at Plume At Plume, we believe that technology isn't about moving faster, it's about making life's moments better. Which is why we've built the world's first, and only, open and hardware-independent service delivery platform for smart homes, small businesses, enterprises, and beyond. Our SaaS platform uses WiFi, advanced AI, and machine learning to create the future of connected spaces—and human experiences—at massive scale. We now deliver services to over 60 million locations globally and have managed over 3 billion devices on our platform. We're expanding rapidly, pioneering a new category, and we achieved our Series F funding in just four years. Our customers include many of the world's largest Internet Service Providers (ISPs) who look to Plume to help them evolve their smart home offerings while gleaning insights from their own data. With a bias for action and a love for being trailblazers, the team at Plume embodies a combination of relentless curiosity and imaginative innovation. We challenge ourselves to think in ways that other companies don't, work to do what should be done (rather than what can), and if we can't do it exceptionally well, we don't do it. It's how we've assembled a team of world-class builders, thinkers, and doers. And it's how we're reinventing what's possible every day. Plume NOC Analyst Plume's Technical Operations team is looking for talented and ambitious NOC Analysts to be part of a global 24x7x365 NOC/SOC operation that is focused on monitoring and supporting Plume's customers as well as internal systems, services, and applications to provide timely resolutions to technical issues. You'll collaborate closely with highly skilled engineers from our team, striving to deliver flawless support and powerful solutions to our global customers. We are looking for passionate people who possess technical expertise, excellent troubleshooting experience, outstanding customer service and communication skills. What You'll Do: Triage, route, and respond to cases opened by Plume customers and employees. Monitor the Plume platform to ensure adherence to SLAs. Execute MOPs, runbooks, or playbooks to remediate issues. Use available tools to investigate and troubleshoot technical issues. Work closely with operations and engineering teams; escalating issues as required. Provide the best experience possible for Plume customers. Manage workload to ensure that all customer issues are resolved in a timely manner. Write new and improve existing documentation. Provide feedback to improve product quality/functionality. Shifts may include standard business hours and off-hours oncall. Contribute to the development and refinement of NOC processes and procedures to enhance efficiency and effectiveness. Work with NOC staff in other global regions to perform detailed handoff of critical issues. What You'll Bring: Hands on technical experience in at least one of: Linux | Cloud | Networking | WiFi Experience using tools such as Jira, Confluence, Slack, Grafana, Kibana. Strong critical thinking and problem solving abilities paired with a methodical approach to troubleshooting. Ability to analyze system diagnostics and clearly articulate the issue for the customer A strong desire to continuously learn and grow. Willingness to collaborate with and help your teammates. Strong communication and collaboration skills BS degree in a STEM field or relevant professional experience #LI-Remote About Plume As the creator of the only open, hardware-independent, cloud-controlled experience platform for ISPs and their subscribers, Plume partners with over 400 ISP customers, including some of the world's largest such as Comcast, Charter, Liberty Global, and J:COM. Using OpenSync, the most widely supported open-source, silicon-to-cloud framework for smart spaces, Plume's software-defined network allows ISPs to decouple their service offerings from hardware and rapidly curate and deliver new services over a multi-vendor, open-platform architecture. Plume is an equal opportunity workplace that maintains a continuing policy of nondiscrimination in all employment practices and decisions, ensuring equal employment opportunities for all qualified individuals without regard to race, color, creed, religion, sex, national origin, age, physical or mental disability, sexual orientation, gender identity, marital status, pregnancy, childbirth or related individual conditions, medical conditions (as defined by state law), military or veteran status, or any other characteristic protected by federal, state or local law.
Life at Plume At Plume, we believe that technology isn't about moving faster, it's about making life's moments better. Which is why we've built the world's first, and only, open and hardware-independent service delivery platform for smart homes, small businesses, enterprises, and beyond. Our SaaS platform uses WiFi, advanced AI, and machine learning to create the future of connected spaces—and human experiences—at massive scale. We now deliver services to over 60 million locations globally and have managed over 3 billion devices on our platform. We're expanding rapidly, pioneering a new category, and we achieved our Series F funding in just four years. Our customers include many of the world's largest Internet Service Providers (ISPs) who look to Plume to help them evolve their smart home offerings while gleaning insights from their own data. With a bias for action and a love for being trailblazers, the team at Plume embodies a combination of relentless curiosity and imaginative innovation. We challenge ourselves to think in ways that other companies don't, work to do what should be done (rather than what can), and if we can't do it exceptionally well, we don't do it. It's how we've assembled a team of world-class builders, thinkers, and doers. And it's how we're reinventing what's possible every day. We are seeking a hands-on, strategic Human Resources Business Partner (HRBP) to support and scale our growing team in Hyderabad. Acting as the primary HR point of contact for our India-based employees, you will partner closely with business leaders and the global People team to ensure a consistent, high-quality employee experience. This role blends operational HR expertise with strategic partnership—helping shape Plume's people strategy locally while driving the programs, processes, and culture that empower our teams to perform their best. What You'll Do Serve as the HR lead for Plume's Hyderabad site, partnering closely with global HR, Finance, and business leaders. Provide full-spectrum HR support across employee relations, performance management, engagement, and development. Build trusted relationships with managers to advise on organizational design, workforce planning, and talent management. Lead HR operations for India—including onboarding, compliance, benefits coordination, and local labor law adherence. Partner with global COEs (Total Rewards, Talent Acquisition, HR Operations, and Learning) to align programs with Plume's overall people strategy. Support employee engagement initiatives, cultural programs, and well-being activities to strengthen Plume's values and team cohesion. Coach managers and employees through change, performance discussions, and career development. Use data to identify trends, diagnose issues, and recommend actions that enhance productivity and retention. Partner with Talent Acquisition to support local hiring efforts and ensure a seamless candidate-to-employee transition experience. Champion diversity, inclusion, and belonging across all people practices. What You'll Bring Bachelor's degree, MBA or equivalent relevant work experience also valued. Professional HR certification such as SHRM-CP, SHRM-SCP, PHR, SPHR, or CIPD strongly preferred. 8+ years of progressive HR experience, including at least 3 years as an HRBP supporting a technical or product-driven organization. Deep knowledge of Indian labor laws, compliance, and HR operations. Experience supporting high-growth or multinational technology/SaaS environments. Demonstrated ability to build strong partnerships and influence at all levels of the organization. Proven success balancing tactical HR execution with strategic impact. Excellent communication, interpersonal, and problem-solving skills. Data-driven, analytical, and committed to continuous improvement. High level of discretion, integrity, and professional judgment. Enthusiasm for fast-paced, global environments and the ability to work both independently and collaboratively. Why Join Plume Play a foundational role in building Plume's Hyderabad office, helping establish culture, processes, and local leadership as we continue our global expansion. Shape the employee experience for one of the fastest-growing SaaS companies redefining connectivity and smart spaces. Collaborate daily with passionate, curious, and world-class teammates across multiple continents. Join a culture that values innovation, ownership, and doing what's right over what's easy. Competitive compensation package including performance-based incentives and opportunities for growth. About Plume As the creator of the only open, hardware-independent, cloud-controlled experience platform for ISPs and their subscribers, Plume partners with over 400 ISP customers, including some of the world's largest such as Comcast, Charter, Liberty Global, and J:COM. Using OpenSync, the most widely supported open-source, silicon-to-cloud framework for smart spaces, Plume's software-defined network allows ISPs to decouple their service offerings from hardware and rapidly curate and deliver new services over a multi-vendor, open-platform architecture. Plume is an equal opportunity workplace that maintains a continuing policy of nondiscrimination in all employment practices and decisions, ensuring equal employment opportunities for all qualified individuals without regard to race, color, creed, religion, sex, national origin, age, physical or mental disability, sexual orientation, gender identity, marital status, pregnancy, childbirth or related individual conditions, medical conditions (as defined by state law), military or veteran status, or any other characteristic protected by federal, state or local law.
Life at Plume At Plume, we believe that technology isn't about moving faster, it's about making life’s moments better. Which is why we’ve built the world's first, and only, open and hardware-independent service delivery platform for smart homes, small businesses, enterprises, and beyond. Our SaaS platform uses WiFi, advanced AI, and machine learning to create the future of connected spaces—and human experiences—at massive scale. We now deliver services to over 60 million locations globally and have managed over 3 billion devices on our platform. We’re expanding rapidly, pioneering a new category, and we achieved our Series F funding in just four years. Our customers include many of the world's largest Internet Service Providers (ISPs) who look to Plume to help them evolve their smart home offerings while gleaning insights from their own data. With a bias for action and a love for being trailblazers, the team at Plume embodies a combination of relentless curiosity and imaginative innovation. We challenge ourselves to think in ways that other companies don't, work to do what should be done (rather than what can), and if we can’t do it exceptionally well, we don’t do it. It’s how we've assembled a team of world-class builders, thinkers, and doers. And it’s how we’re reinventing what’s possible every day. We are seeking a hands-on, strategic Human Resources Business Partner (HRBP) to support and scale our growing team in Hyderabad. Acting as the primary HR point of contact for our India-based employees, you will partner closely with business leaders and the global People team to ensure a consistent, high-quality employee experience. This role blends operational HR expertise with strategic partnership—helping shape Plume’s people strategy locally while driving the programs, processes, and culture that empower our teams to perform their best. What You’ll Do Serve as the HR lead for Plume’s Hyderabad site, partnering closely with global HR, Finance, and business leaders. Provide full-spectrum HR support across employee relations, performance management, engagement, and development. Build trusted relationships with managers to advise on organizational design, workforce planning, and talent management. Lead HR operations for India—including onboarding, compliance, benefits coordination, and local labor law adherence. Partner with global COEs (Total Rewards, Talent Acquisition, HR Operations, and Learning) to align programs with Plume’s overall people strategy. Support employee engagement initiatives, cultural programs, and well-being activities to strengthen Plume’s values and team cohesion. Coach managers and employees through change, performance discussions, and career development. Use data to identify trends, diagnose issues, and recommend actions that enhance productivity and retention. Partner with Talent Acquisition to support local hiring efforts and ensure a seamless candidate-to-employee transition experience. Champion diversity, inclusion, and belonging across all people practices. What You’ll Bring Bachelor’s degree, MBA or equivalent relevant work experience also valued. Professional HR certification such as SHRM-CP, SHRM-SCP, PHR, SPHR, or CIPD strongly preferred. 8+ years of progressive HR experience, including at least 3 years as an HRBP supporting a technical or product-driven organization. Deep knowledge of Indian labor laws, compliance, and HR operations. Experience supporting high-growth or multinational technology/SaaS environments. Demonstrated ability to build strong partnerships and influence at all levels of the organization. Proven success balancing tactical HR execution with strategic impact. Excellent communication, interpersonal, and problem-solving skills. Data-driven, analytical, and committed to continuous improvement. High level of discretion, integrity, and professional judgment. Enthusiasm for fast-paced, global environments and the ability to work both independently and collaboratively. Why Join Plume Play a foundational role in building Plume’s Hyderabad office, helping establish culture, processes, and local leadership as we continue our global expansion. Shape the employee experience for one of the fastest-growing SaaS companies redefining connectivity and smart spaces. Collaborate daily with passionate, curious, and world-class teammates across multiple continents. Join a culture that values innovation, ownership, and doing what’s right over what’s easy. Competitive compensation package including performance-based incentives and opportunities for growth. About Plume As the creator of the only open, hardware-independent, cloud-controlled experience platform for ISPs and their subscribers, Plume partners with over 400 ISP customers, including some of the world’s largest such as Comcast, Charter, Liberty Global, and J:COM. Using OpenSync, the most widely supported open-source, silicon-to-cloud framework for smart spaces, Plume’s software-defined network allows ISPs to decouple their service offerings from hardware and rapidly curate and deliver new services over a multi-vendor, open-platform architecture. Plume is an equal opportunity workplace that maintains a continuing policy of nondiscrimination in all employment practices and decisions, ensuring equal employment opportunities for all qualified individuals without regard to race, color, creed, religion, sex, national origin, age, physical or mental disability, sexual orientation, gender identity, marital status, pregnancy, childbirth or related individual conditions, medical conditions (as defined by state law), military or veteran status, or any other characteristic protected by federal, state or local law.
Life at Plume At Plume, we believe that technology isn't about moving faster, it's about making life's moments better. Which is why we've built the world's first, and only, open and hardware-independent service delivery platform for smart homes, small businesses, enterprises, and beyond. Our SaaS platform uses WiFi, advanced AI, and machine learning to create the future of connected spacesand human experiencesat massive scale. We now deliver services to over 60 million locations globally and have managed over 3 billion devices on our platform. We're expanding rapidly, pioneering a new category, and we achieved our Series F funding in just four years. Our customers include many of the world's largest Internet Service Providers (ISPs) who look to Plume to help them evolve their smart home offerings while gleaning insights from their own data. With a bias for action and a love for being trailblazers, the team at Plume embodies a combination of relentless curiosity and imaginative innovation. We challenge ourselves to think in ways that other companies don't, work to do what should be done (rather than what can), and if we can't do it exceptionally well, we don't do it. It's how we've assembled a team of world-class builders, thinkers, and doers. And it's how we're reinventing what's possible every day. We are seeking a hands-on, strategic Human Resources Business Partner (HRBP) to support and scale our growing team in Hyderabad. Acting as the primary HR point of contact for our India-based employees, you will partner closely with business leaders and the global People team to ensure a consistent, high-quality employee experience. This role blends operational HR expertise with strategic partnershiphelping shape Plume's people strategy locally while driving the programs, processes, and culture that empower our teams to perform their best. What You'll Do Serve as the HR lead for Plume's Hyderabad site, partnering closely with global HR, Finance, and business leaders. Provide full-spectrum HR support across employee relations, performance management, engagement, and development. Build trusted relationships with managers to advise on organizational design, workforce planning, and talent management. Lead HR operations for Indiaincluding onboarding, compliance, benefits coordination, and local labor law adherence. Partner with global COEs (Total Rewards, Talent Acquisition, HR Operations, and Learning) to align programs with Plume's overall people strategy. Support employee engagement initiatives, cultural programs, and well-being activities to strengthen Plume's values and team cohesion. Coach managers and employees through change, performance discussions, and career development. Use data to identify trends, diagnose issues, and recommend actions that enhance productivity and retention. Partner with Talent Acquisition to support local hiring efforts and ensure a seamless candidate-to-employee transition experience. Champion diversity, inclusion, and belonging across all people practices. What You'll Bring Bachelor's degree, MBA or equivalent relevant work experience also valued. Professional HR certification such as SHRM-CP, SHRM-SCP, PHR, SPHR, or CIPD strongly preferred. 8+ years of progressive HR experience, including at least 3 years as an HRBP supporting a technical or product-driven organization. Deep knowledge of Indian labor laws, compliance, and HR operations. Experience supporting high-growth or multinational technology/SaaS environments. Demonstrated ability to build strong partnerships and influence at all levels of the organization. Proven success balancing tactical HR execution with strategic impact. Excellent communication, interpersonal, and problem-solving skills. Data-driven, analytical, and committed to continuous improvement. High level of discretion, integrity, and professional judgment. Enthusiasm for fast-paced, global environments and the ability to work both independently and collaboratively. Why Join Plume Play a foundational role in building Plume's Hyderabad office, helping establish culture, processes, and local leadership as we continue our global expansion. Shape the employee experience for one of the fastest-growing SaaS companies redefining connectivity and smart spaces. Collaborate daily with passionate, curious, and world-class teammates across multiple continents. Join a culture that values innovation, ownership, and doing what's right over what's easy. Competitive compensation package including performance-based incentives and opportunities for growth. About Plume As the creator of the only open, hardware-independent, cloud-controlled experience platform for ISPs and their subscribers, Plume partners with over 400 ISP customers, including some of the world's largest such as Comcast, Charter, Liberty Global, and J:COM. Using OpenSync, the most widely supported open-source, silicon-to-cloud framework for smart spaces, Plume's software-defined network allows ISPs to decouple their service offerings from hardware and rapidly curate and deliver new services over a multi-vendor, open-platform architecture. Plume is an equal opportunity workplace that maintains a continuing policy of nondiscrimination in all employment practices and decisions, ensuring equal employment opportunities for all qualified individuals without regard to race, color, creed, religion, sex, national origin, age, physical or mental disability, sexual orientation, gender identity, marital status, pregnancy, childbirth or related individual conditions, medical conditions (as defined by state law), military or veteran status, or any other characteristic protected by federal, state or local law.
Life at Plume At Plume, we believe that technology isn't about moving faster, it's about making life's moments better. Which is why we've built the world's first, and only, open and hardware-independent service delivery platform for smart homes, small businesses, enterprises, and beyond. Our SaaS platform uses WiFi, advanced AI, and machine learning to create the future of connected spaces—and human experiences—at massive scale. We now deliver services to over 60 million locations globally and have managed over 3 billion devices on our platform. We're expanding rapidly, pioneering a new category, and we achieved our Series F funding in just four years. Our customers include many of the world's largest Internet Service Providers (ISPs) who look to Plume to help them evolve their smart home offerings while gleaning insights from their own data. With a bias for action and a love for being trailblazers, the team at Plume embodies a combination of relentless curiosity and imaginative innovation. We challenge ourselves to think in ways that other companies don't, work to do what should be done (rather than what can), and if we can't do it exceptionally well, we don't do it. It's how we've assembled a team of world-class builders, thinkers, and doers. And it's how we're reinventing what's possible every day. Job Summary: Plume is seeking an experienced Professional Services Project/Program Manager to lead the successful delivery of implementation projects for our ISP customers. This role ensures that once a Professional Services Statement of Work (SOW) is sold, the project is executed on time, within scope, and to the highest standards of quality. The Project/Program Manager will own the entire lifecycle—from purchase order through deployment, validation, and final handover to the Customer Success Team. The ideal candidate requires strong project management discipline, exceptional communication skills, and the ability to coordinate cross-functional technical teams in a dynamic customer-facing environment. Primary Responsibilities: Serve as the primary point of contact for customers throughout project execution after the SOW is signed Communicate proactively with customers regarding progress, risks, scope boundaries, and next steps Coordinate internal and external resources, including Professional Services, Engineering, and Customer Success Ensure all project activities align with the SOW requirements, scope, timeline, and deliverables Identify dependencies, manage risks, track issues, and maintain active mitigation plans Ensure customers clearly understand responsibilities, expectations, and required inputs Interpret and manage the SOW to ensure all work is delivered as contracted Track assumptions, risks, and deliverables to prevent scope creep or misalignment Identify scope deviations early and work with Sales and Professional Services leadership to manage change order processes when needed Develop and maintain detailed project plans, schedules, milestones, and critical paths Align project timelines with customer readiness and operational constraints Manage multiple concurrent ISP implementation projects at varying levels of complexity Facilitate project kickoff meetings, weekly status updates, and milestone reviews with customer and internal stakeholders Coordinate with Engineering, Support, and Customer Success teams on technical blockers and escalations Ensure a seamless transition to the Customer Success Team at project completion, providing all required documentation and context Maintain accurate and up-to-date project documentation, dashboards, risks logs, and status reports Lead end-to-end project delivery from plan initiation through closure and handover Track project performance metrics such as timeline adherence, issue frequency, and customer satisfaction Conduct post-project reviews to capture lessons learned and drive continuous improvement within Professional Services Qualification Requirements: 8+ years of experience in Project Management, Program Management, or Technical Delivery roles Proven track record leading customer-facing technical projects, ideally with ISPs, telecom operators, or network technology vendors Strong understanding of project management methodologies (Agile, Waterfall, or hybrid) Exceptional communication, facilitation, and stakeholder management skills Ability to manage multiple complex projects simultaneously Strong risk management, resource planning, and issue resolution capabilities Experience interpreting SOWs and managing scope boundaries Preferred: PMP, PRINCE2, PMI-ACP, or similar certification Experience with ISP networks, OSS/BSS systems, or cloud-managed network technologies Background working in Professional Services or a consulting organization. Experience managing API-based integrations or multi-stakeholder technical deployments Familiarity with Plume's product ecosystem (OpenSync, HomePass, WorkPass, Haystack, etc.) is a strong plus Success Indicators: Projects delivered on time, within scope, and within effort estimates High customer satisfaction scores during project execution and after handover Smooth, complete project handovers to Customer Success with no critical gaps Strong internal stakeholder feedback on project leadership and communication Minimal project change orders resulting from unclear planning or oversight Consistent updates, accurate tracking, and disciplined project hygiene #RemoteWork #LI-Remote #WorkFromHome #RemoteJob #WFH About Plume As the creator of the only open, hardware-independent, cloud-controlled experience platform for ISPs and their subscribers, Plume partners with over 400 ISP customers, including some of the world's largest such as Comcast, Charter, Liberty Global, and J:COM. Using OpenSync, the most widely supported open-source, silicon-to-cloud framework for smart spaces, Plume's software-defined network allows ISPs to decouple their service offerings from hardware and rapidly curate and deliver new services over a multi-vendor, open-platform architecture. Plume is an equal opportunity workplace that maintains a continuing policy of nondiscrimination in all employment practices and decisions, ensuring equal employment opportunities for all qualified individuals without regard to race, color, creed, religion, sex, national origin, age, physical or mental disability, sexual orientation, gender identity, marital status, pregnancy, childbirth or related individual conditions, medical conditions (as defined by state law), military or veteran status, or any other characteristic protected by federal, state or local law.
Life at Plume At Plume, we believe that technology isn't about moving faster, it's about making life's moments better. Which is why we've built the world's first, and only, open and hardware-independent service delivery platform for smart homes, small businesses, enterprises, and beyond. Our SaaS platform uses WiFi, advanced AI, and machine learning to create the future of connected spaces—and human experiences—at massive scale. We now deliver services to over 60 million locations globally and have managed over 3 billion devices on our platform. We're expanding rapidly, pioneering a new category, and we achieved our Series F funding in just four years. Our customers include many of the world's largest Internet Service Providers (ISPs) who look to Plume to help them evolve their smart home offerings while gleaning insights from their own data. With a bias for action and a love for being trailblazers, the team at Plume embodies a combination of relentless curiosity and imaginative innovation. We challenge ourselves to think in ways that other companies don't, work to do what should be done (rather than what can), and if we can't do it exceptionally well, we don't do it. It's how we've assembled a team of world-class builders, thinkers, and doers. And it's how we're reinventing what's possible every day. This is a work-from-office / In-Office role based in our Hyderabad, India location. Backend Engineer – Optimization, Data Analytics & Inference Role Overview We're looking for a Backend Engineer with a strong background in optimization, algorithms, and data analytics to design and implement intelligent solutions that optimize mesh Wi-Fi networks in home environments. You'll operate at the intersection of backend systems, applied optimization, large-scale data analytics, and statistical inference—developing algorithms, models, and insights that improve network performance, efficiency, and reliability for millions of connected devices. Core Responsibilities Design, prototype, and productionize optimization models and algorithms to enhance mesh network topology, channel allocation, QOE improvements among others. Apply operations research (OR) and mathematical modeling to solve complex problems in resource allocation, scheduling, and network optimization. Perform large-scale data summarization, analytics, and statistical inference to extract actionable insights from telemetry and performance data. Translate research and mathematical formulations into robust, scalable backend services running in the cloud. Use simulation, and statistical analysis to validate algorithmic performance and impact. Collaborate with data scientists, network engineers, and platform teams to operationalize optimization and analytics models in production environments. Technical Scope Integrate optimization models using Python libraries such as Gurobi within cloud-based microservices. Leverage data analytics tools and frameworks (e.g., SQL, Pandas, NumPy, Spark) for summarization, large-scale processing, and insight generation. Implement statistical inference and modeling techniques to uncover trends, correlations, and performance drivers. Architect and deploy scalable backend services in AWS/GCP/Azure using Kubernetes and modern DevOps practices. Build APIs and backend components that expose optimization, analytics, and inference results to applications and other systems. Ensure reliability, performance, and observability of algorithmic and analytics services through strong engineering practices. Qualifications 5+ years of relevant experience, primarily focused on optimization. Expertise in optimization concepts, including linear, nonlinear, and combinatorial optimization. Strong programming skills in Python (Scala, Go, or Java experience a plus). Experience in data analytics, large-scale data summarization, and statistical inference. Proficiency in frameworks for distributed data processing and analysis (e.g., Spark, Dask, or Ray). Background in operations research, applied mathematics, or algorithms. Solid understanding of distributed systems, microservices, and event-driven architectures. Familiarity with data engineering and real-time streaming frameworks (Kafka, Pulsar, or similar). Proficiency in SQL and NoSQL databases (PostgreSQL, MongoDB, DynamoDB, etc.). Experience with cloud platforms (AWS, GCP, or Azure) and container orchestration (Kubernetes, Docker). Strong mathematical foundation and analytical problem-solving skills. Knowledge of Wi-Fi networking fundamentals is a plus. Nice To Have Experience optimizing wireless or mesh networks or other complex distributed systems. Background in functional programming (Scala preferred). Experience building APIs and backend services around optimization, analytics, or inference logic. Familiarity with AI-assisted developer tools (ChatGPT, Copilot, Cursor, etc.). Contributions to open-source optimization, analytics, or backend projects. About Plume As the creator of the only open, hardware-independent, cloud-controlled experience platform for ISPs and their subscribers, Plume partners with over 400 ISP customers, including some of the world's largest such as Comcast, Charter, Liberty Global, and J:COM. Using OpenSync, the most widely supported open-source, silicon-to-cloud framework for smart spaces, Plume's software-defined network allows ISPs to decouple their service offerings from hardware and rapidly curate and deliver new services over a multi-vendor, open-platform architecture. Plume is an equal opportunity workplace that maintains a continuing policy of nondiscrimination in all employment practices and decisions, ensuring equal employment opportunities for all qualified individuals without regard to race, color, creed, religion, sex, national origin, age, physical or mental disability, sexual orientation, gender identity, marital status, pregnancy, childbirth or related individual conditions, medical conditions (as defined by state law), military or veteran status, or any other characteristic protected by federal, state or local law.