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NOC Analyst

NOC Analyst

Nobl Q

0 years

0 Lacs

chennai tamil nadu

Posted:1 week ago| Platform: Indeed logo

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Skills Required

servicenow network correlation triage analysis interfacing escalation coordination management support monitoring compliance security server troubleshooting networking splunk solarwinds reports communication itil service

Work Mode

On-site

Job Type

Full Time

Job Description

Job Information

Industry

IT Services

Date Opened

12/22/2025

Salary

20 - 25 L

Job Type

Full time

City

Chennai

State/Province

Tamil Nadu

Country

India

Zip/Postal Code

NOC Analyst

This role is of IT NOC

Monitor automated alerts and emails in ServiceNow and NOC email for network devices, servers, web sites, and applications.
Handle correlation of events to identify and create incidents and problems in ServiceNow according to the defined processes and procedures and triage Critical issues to L2/ SMEs
First level analysis and resolution for all hardware Infrastructure and Network issues, including interfacing with external vendors where applicable to open, update and escalate tickets to resolution
Determine and communicate business impact as per the “Business impact matrix”.
Immediate escalation of P1 and P2 issues to L2 groups via “warm/hot handover”. L1 will retain ownership of these issues and will provide coordination of major incident response, including, but not limited to, opening, and coordinating major incident response calls and engaging escalation contacts. This also includes coordinating activities on major incident response communications.
Coordinate P1 Major incident process, including bridge management and scribe functions, as well as directing technicians and assisting on call resources where applicable, and defined in the NOC MI process
Escalation of Incidents to higher support tiers as needed per OLA/SLA.
Proactive monitoring of all infrastructure alerts & datacenter backups
Maintain site books \ Application & Business escalation contacts
Maintain compliance with Verint operational , ITSM and security procedures
Leverage Verint provided ITSM tool (ServiceNow)

Requirements

REQUIRED QUALIFICATIONS

To perform this job successfully an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required.

Degree in computer science or related field
At least 3+ years’ experience in a NOC role
Strong experience in Supporting Server & Network Infrastructure
Strong experience in troubleshooting infrastructure-hardware (physical and virtual) and networking equipment
Strong working knowledge on Alert \ monitoring tools like Splunk \ Solarwinds \Zabbix
Strong troubleshooting and problem-solving skills
Ability to write detailed reports and procedures
Ability to work under pressure
Excellent oral and written communication skills in the English language.
Awareness of ITIL \ Service Now

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