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Wits Innovation Lab
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NOC Analyst

NOC Analyst

Wits Innovation Lab

0 - 4 years

7 - 9 Lacs

mohali

Posted:11 hours ago| Platform:

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Skills Required

ip addressing dns subnetting dhcp ticketing sla noc analyst

Work Mode

Work from Office

Job Type

Full Time

Job Description

Key Responsibilities

1. Monitor network dashboards and alerting consoles 24x72. Acknowledge alerts within defined SLA timeframes (5-15 minutes)3. Create incident tickets with proper categorization, prioritization, and documentation4. Execute basic runbooks for common issues (device reboots, service restarts)5. Escalate unresolved issues to Tier 2 within defined timeframes6. Communicate with clients via email/phone for incident updates7. Perform shift handovers with complete documentation8. Maintain accurate records in ticketing system9. Generate daily/weekly operational reports

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Wits Innovation Lab

Technology/Innovation

Johannesburg

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NOC Analyst