5.0 - 10.0 years

7 - 12 Lacs

kolkata, mumbai, new delhi

Work from Office

NOC Analyst (Technical Incident Management) What you can expect As a NOC Analyst at Zoom, youll work in a 24/7 operational environment with rotating shifts, monitoring system alerts and managing incidents in real-time. Youll collaborate with global teams using advanced monitoring tools, handle high-pressure situations, and make quick decisions to maintain service stability. The role demands multitasking and communication skills while offering growth opportunities through hands-on experience with enterprise systems and cloud technologies. About the Team As a member of the global NOC team, you will be responsible for maintaining Zoom services operational and monitoring Infrastructure & AWS cloud technologies. You will ensure the uptime of Zoom applications and utilize analytical tools to evaluate internal & external KPI/SLA metrics. Our monitoring tools are essential for identifying, detecting, and resolving issues to maintain smooth operations. What we re looking for 5+ years of proven incident management expertise in handling customer-impacting situations. Have demonstrated ability to manage high-intensity incidents and drive effective resolutions. Have the ability and understanding of infrastructure, including multi-cloud environments. Have solid knowledge of application deployments in DevOps environments. Have advanced proficiency with enterprise monitoring tools (Grafana, Splunk). Have experience with ITSM workflow and process implementation. Have practical experience in Jira report creation. Be able to track record in managing change control and incident review meetings. Ways of Working Benefits

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