Job
Description
Overview MUFG Pension & Market Services (MPMS) is seeking a skilled and proactive New Relic Specialist to support and enhance our observability and monitoring capabilities across key applications and infrastructure. In this role, you will be responsible for the implementation, configuration, and ongoing optimization of New Relic tools to provide deep visibility into system performance and user experience. This role supports MPMS’s digital transformation and operational excellence strategy by delivering reliable, data-driven insights. Key Accountabilities and main responsibilities Strategic Focus Drive observability strategy aligned with MPMS’s broader technology transformation goals. Support innovation in performance monitoring through New Relic’s full-stack capabilities. Operational Management Configure, manage, and optimize New Relic tools for APM, infrastructure, synthetics, and logging. Collaborate with development, infrastructure, and support teams to define and track KPIs. Create dashboards and alerts to support real-time incident detection and resolution. People Leadership Guide and support teams in adopting observability best practices. Deliver training and onboarding for New Relic usage across application teams. Governance & Risk Ensure observability practices comply with MPMS policies, risk management standards, and audit requirements. Maintain documentation and participate in reviews of monitoring configurations. The above list of key accountabilities is not an exhaustive list and may change from time-to-time based on business needs. Experience & Personal Attributes Experience At least 10 years of experience in IT Operations, including over 5 years of hands-on work with New Relic, AppDynamics, or Dynatrace in enterprise environments. Proven expertise in Application Performance Monitoring (APM), infrastructure monitoring, NRQL, and synthetic monitoring. Familiarity with cloud platforms such as AWS, Azure, or GCP, alongside experience with CI/CD pipelines. Personal Attributes Strong analytical and troubleshooting skills. Proactive, collaborative, and adaptable to changing priorities. High attention to detail, with a mindset for continuous improvement MUFG Pension & Market Services is a global, digitally enabled business that empowers a brighter future by connecting millions of people with their assets – safely, securely and responsibly. Through our two businesses MUFG Retirement Solutions and MUFG Corporate Markets, we partner with a diversified portfolio of global clients to provide robust, efficient and scalable services, purpose-built solutions and modern technology platforms that deliver world class outcomes and experiences. A member of MUFG, a global financial group, we help manage regulatory complexity, improve data management and connect people with their assets, through exceptional user experience that leverages the expertise of our people combined with scalable technology, digital connectivity and data insights. Our continued investment in our proprietary technology platforms allows us to automate wealth management workflows, manage large consumer and member bases, and provide insights through predictive analytics. By focusing on product and service innovation, our Technology division has evolved to become an innovative provider of solutions, identifying and anticipating the needs of clients across MUFG Pension & Market Services. MUFG Pension & Market Services is building a dynamic, client focused, caring and inclusive culture that is built on the foundations of an entrepreneurial spirit, effective risk management, empathy and trust, and underpinned by its core values. We are an inclusive employer whose people work collaboratively. We encourage, support and value the various talents and perspectives of our people and promote a flexible and blended work environment where our people can thrive and their wellbeing is supported. We know that diversity drives better client outcomes, continuous improvement, and growth. Be part of the MUFG Pension & Market Services journey and together we will achieve our full potential. We treat all individuals fairly and equitably and do not discriminate on the basis of diverse characteristics including, but not limited to gender, gender identity, sexual orientation, age, ethnicity, cultural background, physical abilities/disabilities, religious or political belief, marital or family status or carers responsibilities. Candidates must have the relevant work rights to be considered for an opportunity at MUFG Pension & Market Services. Successful applicants will be required to complete background screening prior to commencement of employment.
