New Relic Specialist

Key Accountabilities and main responsibilities

Strategic Focus

• Drive observability strategy aligned with MPMS s broader technology transformation goals.
• Support innovation in performance monitoring through New Relic s full-stack capabilities.
• Operational Management
• Configure, manage, and optimize New Relic tools for APM, infrastructure, synthetics, and logging.
• Collaborate with development, infrastructure, and support teams to define and track KPIs.
• Create dashboards and alerts to support real-time incident detection and resolution.

People Leadership

• Guide and support teams in adopting observability best practices.
• Deliver training and onboarding for New Relic usage across application teams.

Governance Risk

• Ensure observability practices comply with MPMS policies, risk management standards, and audit requirements.
• Maintain documentation and participate in reviews of monitoring configurations.

Experience Personal Attributes

• At least 10 years of experience in IT Operations, including over 5 years of hands-on work with New Relic, AppDynamics, or Dynatrace in enterprise environments.
• Proven expertise in Application Performance Monitoring (APM), infrastructure monitoring, NRQL, and synthetic monitoring.
• Familiarity with cloud platforms such as AWS, Azure, or GCP, alongside experience with CI/CD pipelines.

Personal Attributes

• Strong analytical and troubleshooting skills.
• Proactive, collaborative, and adaptable to changing priorities.
• High attention to detail, with a mindset for continuous improvement