Network Voice Engineer - L2

Intertec Systems

6 years

11 - 18 Lacs

indore madhya pradesh india

Posted:1 month ago| Platform:

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Skills Required

network qos cisco sip wireshark solarwinds ip voip webex support certification certifications itil unity zoom troubleshooting resolve routing latency escalation monitoring metrics planning security firewall compliance collaboration management configuration oracle networking design communication service zabbix

Work Mode

On-site

Job Type

Full Time

Job Description

Skills:

QoS, Cisco Unified Communications, SIP Protocol, Wireshark, Solarwinds/Manage Engine, Voice Over IP (VoIP), Cisco Webex, Cisco Routers,Job Title:Senior Technical Support Engineer- Network Voice Engineer

Certification

CCNA Voice/CCNP Collaboration
Microsoft Teams Voice Certification
Avaya, Genesys, or other VoIP certifications
ITIL Foundation

Experience:6 to 8 +yearsEducation:Bachelors degree in computer science, Telecommunications, or related field.

Responsibilities

Deploy and configure Cisco Unified Communications Manager (CUCM), Unity Connection, UCCX, CUBE, and SIP trunking.
Implement voice gateways, dial plans, QoS policies, and session border controllers (SBCs).
Integrate Microsoft Teams, Zoom Phone, or other cloud-based telephony solutions.
Troubleshooting & Support (L2/L3):
Resolve call routing issues, codec mismatches, latency, jitter, and packet loss in VoIP networks.
Debug SIP, H.323, MGCP, and RTP/RTCP protocols using Wireshark, SIPp, or other tools.
Provide L2 escalation support for voice-related incidents and outages.
Monitoring & Optimization:
Monitor voice quality metrics (MOS, Jitter, Latency) using tools like SolarWinds, Cisco Prime, or IR Prognosis.
Optimize QoS policies for voice traffic prioritization.
Perform capacity planning and upgrades for VoIP infrastructure.
Security & Compliance:
Implement voice security measures (TLS, SRTP, firewall policies for VoIP).
Ensure compliance with PCI-DSS, HIPAA, or other regulatory standards (if applicable).
Collaboration & Documentation:
Work with network, security, and cloud teams for cross-functional projects.
Maintain network diagrams, SOPs, and change management records.
Provide 24/7 network and security support as required.

Mandatory

Cisco UC Suite (CUCM, CUC, UCCX, CUBE, IMP)
SIP, H.323, MGCP, RTP/RTCP protocols
Voice Gateway Configuration (ISDN, PRI, FXO/FXS, SIP Trunking)
QoS for Voice (DSCP, LLQ, AutoQoS)
Experience with Cisco Jabber, Webex, and MRA deployments.
Troubleshooting with Wireshark, RTMT, etc.
Session Border Controllers (AudioCodes, Oracle SBC, Cisco CUBE)
Basic Networking (VLANs, Routing, Firewall ACLs for VoIP)
Strong understanding of network infrastructure, design, and troubleshooting.
Excellent communication skills in English (both verbal and written).
Ability to work efficiently in a team-oriented environment with high self-motivation.
A customer-focused mindset with strong delivery service ethics.
Good understanding of Monitoring tools such as SolarWinds, Manage Engine Ops Manager, Zabbix etc.
Willingness to work in a 24/7 support window.
Good understanding of the ITSM processes.

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