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Network Analyst

Network Analyst

S. A. Solution

1 years

4 - 5 Lacs

noida

Posted:3 days ago| Platform: GlassDoor logo

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Skills Required

network connect networking sql database html css data support chat tcp ip wan vpn firewall latency routing analyze diagnostics ping js rendering engineering jira servicenow communication dhcp troubleshooting nslookup tracert relational mysql oracle zoom webex saas linux aws

Work Mode

On-site

Job Type

Full Time

Job Description

About the Role

We are hiring a Network Analyst for the Adobe Connect Technical Support process.
This role is ideal for candidates who come from technical/application support backgrounds and have strong knowledge of:

Networking & troubleshooting (primary requirement)
SQL / Database basics
HTML, CSS, JavaScript (basic understanding)

You will be responsible for diagnosing and resolving customer issues related to Adobe Connect’s web conferencing platform, including connectivity, backend data issues, and browser-related problems.

Key Responsibilities

Provide support to customers using Adobe Connect via email, chat, or phone.
Troubleshoot network-related issues including:
TCP/IP, DNS, DHCP
LAN/WAN connectivity
VPN, proxy, firewall restrictions
Latency, jitter, packet loss, routing issues
Analyze network logs, run diagnostics (ping, traceroute, pathping) and identify root causes.
Troubleshoot front-end issues like browser compatibility, JS console errors, cache/cookie issues, HTML rendering problems.
Work with basic SQL queries to validate data, check user information, and identify backend inconsistencies.
Collaborate with engineering/product teams for escalations of complex cases.
Document solutions and maintain accuracy in the ticketing system (Jira/ServiceNow/etc.).
Deliver high-quality support with strong communication and customer handling.

Must-Have Skills1. Networking (High Priority)

Excellent understanding of TCP/IP, DNS, DHCP, LAN/WAN, VPN
Strong troubleshooting skills related to connectivity and application performance
Hands-on experience with network commands (ping, nslookup, tracert, etc.)

2. Database / SQL

Ability to write and understand simple SQL queries
Knowledge of relational databases (MySQL/Oracle/Postgres)

3. Frontend Basics

Understanding of HTML, CSS, JavaScript
Ability to read browser logs and troubleshoot web application issues

4. Support Experience

Minimum 1+ year in Technical Support / Application Support / Network Support
Good communication skills and customer-first approach
Ability to work in rotational and night shifts

Good to Have

Knowledge of web conferencing tools (Zoom/Webex/Teams)
Experience working with SaaS platforms
Familiarity with Linux commands
Exposure to cloud basics (AWS/Azure)

Job Type: Full-time

Pay: ₹450,000.00 - ₹500,000.00 per year

Benefits:

Provident Fund

Application Question(s):

Are you comfortable working in a technical support role?
Are you comfortable working in rotational shifts?
What is your current CTC?
What is your expected CTC?
What is your notice period?

Work Location: In person

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Network Analyst