21 Nslookup Jobs

We are hiring for a top MNC.... Role : Network Engineer Experience : 8+ Years Location : Bangalore Work Mode : Hybrid(General Shift) Job Description : • Manual Configuration: · Perform base-level configurations, updates, and troubleshooting on various network and security platforms, including: · Cisco ASA: Firewalls, VPN, access control lists, and NAT configurations. · BlueCat: DNS, DHCP, and IP Address Management (IPAM) configurations. · Checkpoint: Firewall rule creation, VPN setup, and SmartConsole usage. · Arista EOS: Basic routing, VLANs, and Layer 2/3 switch configurations. · F5 BIG-IP: Load balancing setup, SSL/TLS offloading, and iRules for traffic management. · Cisco IOS and IOS-XE: Router and switch configurations, VLANs, and ACLs. · Juniper Junos: Routing, switching, and firewall base-level configurations. · Citrix NetScaler (ADC): Load balancing setup, SSL offloading, and WAF basics. · Cisco NX-OS: Nexus switch configuration for data center environments. · Palo Alto PAN-OS: Firewall rule setup, VPNs, and security policies. · Versa (Secure SD-WAN and SASE): SD-WAN setup, routing, and VPN configurations. • Network and Security Administration: Maintain base configurations for IP addressing, routing protocols, VLANs, and access control across multiple devices. Implement security policies and rules, ensuring compliance with organizational standards. Conduct regular reviews and updates of base configurations to align with security policies and best practices. • Documentation and Reporting: Document all configurations, changes, and procedures for audit and knowledge-sharing purposes. Generate configuration reports and provide updates on network status to team members and stakeholders. Assist in building a repository of configurations, standards, and troubleshooting guides. • Troubleshooting and Issue Resolution: Diagnose and resolve configuration-related issues across platforms, using diagnostic tools and logs. Collaborate with network engineers and IT teams to address escalated issues and optimize configurations. Required Skills and Qualifications • Technical Skills: Strong foundational knowledge in networking concepts: IP addressing, subnets, VLANs, routing protocols, NAT, and firewall rules. Experience with command-line interfaces for various platforms, particularly Cisco, Juniper, and Arista devices. Hands-on experience with at least three of the following platforms: Cisco ASA, BlueCat, Checkpoint, Arista EOS, F5 BIG-IP, Cisco IOS/IOS-XE, Junos, Citrix NetScaler, Cisco NX-OS, Palo Alto PAN-OS, and Versa. Basic scripting knowledge (e.g., Python or Bash) is a plus for efficiency and automation of repetitive tasks. Familiarity with network management tools, such as Cisco SmartConsole, BlueCat Address Manager, and F5 iRules. • Analytical and Troubleshooting Skills: Ability to diagnose and resolve issues across multiple platforms with logical and methodical troubleshooting. Experience using network diagnostic tools like ping, traceroute, and nslookup. • Attention to Detail: High degree of accuracy in configurations to prevent network conflicts, IP address duplications, and security risks. • Documentation and Communication: Strong written and verbal communication skills to document configurations and communicate issues. Ability to follow standardized procedures and provide clear, concise updates to team members and managers. Preferred Qualifications • Certifications (nice-to-have but not required): Cisco CCNA or CCNP, CompTIA Network+, Palo Alto Networks Certified Network Security Engineer (PCNSE), Checkpoint CCSA, or other relevant certifications. • Experience in Enterprise Environments: Prior work in large-scale or multi-platform network environments is a plus. • Automation Familiarity: Knowledge of Ansible or other network automation tools is beneficial for future workflow enhancements. Show more Show less

EXPERIENCE: 5 – 8 Years RESPONSIBILITIES (INCLUDES TASKS AND AUTHORITIES): Key Responsibilities Detect, identify, and promptly alert on potential attacks, intrusions, anomalous activities, and misuse, distinguishing them from benign events. Conduct research, analysis, and correlation across diverse data sets to identify indications and warnings of threats. Analyze network alerts from multiple sources and determine their root causes and potential impact. Provide daily summary reports of relevant network and security events. Notify and coordinate with managers and incident responders, clearly articulating event history, status, and potential business impact as per the incident response plan. Analyze and report on system security posture trends. Assess access controls based on the principles of least privilege and need-to-know. Perform vulnerability management, including scanning, analysis, and follow-up on critical vulnerabilities. Lead and participate in incident response activities, including root cause analysis and remediation recommendations. Develop, review, and maintain SIEM correlation rules and incident response playbooks. Provide mentorship and guidance to L1 SOC analysts, reviewing and escalating tickets as needed. Stay current with emerging threats, vulnerabilities, and regulatory security requirements. Required Skills & Experience 2–4 years of experience in a SOC environment, with at least 1 year in a Level 2 (L2) role Proficiency in Splunk SIEM: log analysis, rule creation, dashboarding, and incident investigation1 Hands-on experience with Endpoint Detection and Response (EDR) and Extended Detection and Response (XDR) platforms. Strong knowledge of network security protocols, intrusion detection/prevention systems (IDS/IPS), and firewall/VPN technologies Ability to perform packet-level analysis using tools such as Wireshark or tcpdump Experience in malware analysis, digital forensics, and threat intelligence platforms1 Familiarity with authentication, authorization, and access control methods. Strong understanding of incident response and handling methodologies. Experience interpreting data from network tools (e.g., nslookup, ping, traceroute). Knowledge of Windows/Unix ports, services, and operating system command-line tools. Understanding of key security management concepts (e.g., patch management, release management). Excellent analytical, problem-solving, and communication skills Experience in documenting and reporting security incidents and trends. CERTIFICATIONS(Any three): Relevant certifications such as SPLUNK, Certified SOC Analyst (CSA) , CompTIA Security+: TECHNICAL SKILLS /COMPETENCIES: MANDATORY Experience with SIEM (e.g. Splunk, XDR) SIEM tools (e.g., Splunk, QRadar) Intrusion Detection Systems (IDS) and Intrusion Prevention Systems (IPS) Firewall and VPN technologies Threat intelligence platforms & Endpoint detection and response tools Hands-on experience with Endpoint Detection and Response (EDR) and Extended Detection and Response (XDR) platforms. Strong knowledge of network security protocols, intrusion detection/prevention systems (IDS/IPS), and firewall/VPN technologiesa Show more Show less

Skills: SIEM TOOLS, VPN technologies, SPLUNK, IDS/IPS, SOC environment, XDR, Windows/Unix ports, EXPERIENCE: 5 8 Years Key Responsibilities RESPONSIBILITIES (INCLUDES TASKS AND AUTHORITIES): Detect, identify, and promptly alert on potential attacks, intrusions, anomalous activities, and misuse, distinguishing them from benign events. Conduct research, analysis, and correlation across diverse data sets to identify indications and warnings of threats. Analyze network alerts from multiple sources and determine their root causes and potential impact. Provide daily summary reports of relevant network and security events. Notify and coordinate with managers and incident responders, clearly articulating event history, status, and potential business impact as per the incident response plan. Analyze and report on system security posture trends. Assess access controls based on the principles of least privilege and need-to-know. Perform vulnerability management, including scanning, analysis, and follow-up on critical vulnerabilities. Lead and participate in incident response activities, including root cause analysis and remediation recommendations. Develop, review, and maintain SIEM correlation rules and incident response playbooks. Provide mentorship and guidance to L1 SOC analysts, reviewing and escalating tickets as needed. Stay current with emerging threats, vulnerabilities, and regulatory security requirements. Required Skills & Experience 24 years of experience in a SOC environment, with at least 1 year in a Level 2 (L2) role Proficiency in Splunk SIEM: log analysis, rule creation, dashboarding, and incident investigation1 Hands-on experience with Endpoint Detection and Response (EDR) and Extended Detection and Response (XDR) platforms. Strong knowledge of network security protocols, intrusion detection/prevention systems (IDS/IPS), and firewall/VPN technologies Ability to perform packet-level analysis using tools such as Wireshark or tcpdump Experience in malware analysis, digital forensics, and threat intelligence platforms1 Familiarity with authentication, authorization, and access control methods. Strong understanding of incident response and handling methodologies. Experience interpreting data from network tools (e.g., nslookup, ping, traceroute). Knowledge of Windows/Unix ports, services, and operating system command-line tools. Understanding of key security management concepts (e.g., patch management, release management). Excellent analytical, problem-solving, and communication skills Experience in documenting and reporting security incidents and trends. CERTIFICATIONS(Any Three) Relevant certifications such as SPLUNK, Certified SOC Analyst (CSA) , CompTIA Security+: Technical Skills /Competencies MANDATORY Experience with SIEM (e.g. Splunk, XDR) SIEM tools (e.g., Splunk, QRadar) Intrusion Detection Systems (IDS) and Intrusion Prevention Systems (IPS) Firewall and VPN technologies Threat intelligence platforms & Endpoint detection and response tools Hands-on experience with Endpoint Detection and Response (EDR) and Extended Detection and Response (XDR) platforms. Strong knowledge of network security protocols, intrusion detection/prevention systems (IDS/IPS), and firewall/VPN technologies Show more Show less

Senior Technical Support Engineer Job Description About SumoLogic At Sumo Logic, we specialize in empowering the digital workforce through our advanced SaaS analytics platform, focusing on reliable and secure cloud-native applications. Step into the heart of innovation with our dynamic and collaborative support team! As a Technical Support Engineer at SUMO Logic, you will play a crucial role in empowering our customers to harness the full potential of our cutting-edge cloud technology. Your expertise in logging, SIEM, and cloud solutions will be vital in guiding our customers toward achieving unparalleled business success. You will be at the forefront of solving complex challenges and driving technological advancements by providing exceptional technical support and insights. Join us and transform challenges into opportunities, enhancing customer satisfaction and shaping the future of technology. At SUMO Logic, our technical support team is recognized as one of our crown jewels, featuring some of the most technically adept individuals in the industry. Work here is challenging and rewarding, propelling you forward in a fast-paced and dynamic environment. What You Will Do As a Technical Support Engineer, your role will involve: Working with customer support tickets in our Salesforce Service Cloud ticketing system Providing enterprise-level support to our customers and partners, focusing on technical issues related to logging, metrics, SIEM, and cloud technologies. Engaging directly with customers to quickly assess, troubleshoot, and resolve issues from simple to complex, ensuring effective communication and setting clear expectations. Document enhancements or defects in our products and advise on best practices for implementing and using the Sumo Logic service. Offering valuable feedback to our engineering, product management, and CS leadership teams based on customer interactions and experiences. Developing and refining processes, procedures, and tools for the support team to optimize customer interactions and stakeholder interactions. Producing Knowledge Base (KB) articles for common issues lacking a current KB or revising existing KB articles for the ticketing system KB and public community KB. What You Will Bring With You Extensive SaaS Experience: Proven track record in a technical role managing multiple customer accounts, preferably with a background in DevOps Engineering, SOC analysis, or similar technical positions. Customer-Centric Approach: Passion for customer satisfaction and problem-solving, with the ability to manage relationships across various levels, from technical practitioners to executives. Communication Excellence: Possesses professional and transparent communication skills. Able to deliver technical context to various stakeholder levels using remote (e.g., Zoom) or written media. Strategic Problem-Solving: Ability to navigate ambiguity, proactively seek necessary support, and manage multiple accounts with attention to detail. Situation Management: Capable of assessing client scenarios, documenting issue timelines, and working with executive management and product engineering towards root cause analysis and final assessments. Desire to Learn: Thrive in a fast-paced, high-growth, rapidly changing environment with the ability to work with and deeply understand a new product or service. Utilize Sumo-offered LinkedIn learning and other resources to increase technical knowledge and sharpen soft skills. Ability to support multiple international time zones Desired Technical Qualifications Monitoring Platform Experience: Proficiency in Sumo Logic or similar platforms (e.g., Splunk, Data Dog, Elastic, New Relic, Appdynamics, VMWare Tanzu). In-depth Knowledge of Logging Systems: Proficiency in systems like Windows Event Viewer, Syslog, R Syslog, & Syslog-ng. Expertise in SIEM and Cloud Technologies: Strong understanding of cloud services (AWS, GCP, Azure) and security information and event management (SIEM) principles. Advanced Technical Skills: Experience with system administration, SSH management, and basic scripting and programming (Java, C++, Python, PowerShell, Bash, etc.). Query Language Proficiency: SQL or similar query language skills. Kubernetes and Docker Proficiency: Extensive experience in setup, configuration, troubleshooting, tuning, and infrastructure management. Network Savvy: Solid knowledge of TCP/IP, ping, traceroute, Netcat, TCP dump, Wireshark, nslookup, etc. OSS skills in Otel, Prometheus, and Falco are a plus Sumo Logic experience is a big plus but not required Travel Requirements Minimal, but generally once a quarter to once a year (1-5%) for corporate training and mandatory meetings. Education Bachelor's or Master's degree in Engineering, Computer Science, or a similar field, or equivalent work experience. Join us at Sumo Logic and contribute to our mission of revolutionizing technical support in the digital business world, with a particular focus on logging, SIEM, and cloud technologies. About Us Sumo Logic, Inc. empowers the people who power modern, digital business. Sumo Logic enables customers to deliver reliable and secure cloud-native applications through its Sumo Logic SaaS Analytics Log Platform, which helps practitioners and developers ensure application reliability, secure and protect against modern security threats, and gain insights into their cloud infrastructures. Customers worldwide rely on Sumo Logic to get powerful real-time analytics and insights across observability and security solutions for their cloud-native applications. For more information, visit www.sumologic.com. Sumo Logic Privacy Policy. Employees will be responsible for complying with applicable federal privacy laws and regulations, as well as organizational policies related to data protection. Show more Show less

Company’s Description: AppsTech Solution is a System Integrator & leading IT infrastructure services provider in India, with a focus on providing IT services to the customer. Our services include Turnkey Projects Structured cabling solution Networking & Security Solutions, Server & Backup Solutions, Dedicated IT resources (FMS) to manage customer IT Infra and IT users. Website: www.appstech.in Experience: 1-4 Years Location: Rajoda Village , Bavla Taluka , Ahmadabad District Company website & Email ID : www.appstech.in, careers@appstech.in Roles & Responsibilities: Experience in installation, configuration, and setup of computer hardware, software (Operating system & Software application), and Peripheral equipment. Basic troubleshooting skills for connection issues for the network devices Firewall, switch, server, CCTV, Wi-fi, access control, etc.. Experience and Knowledge of Microsoft Outlook Mail Client installation & troubleshooting. Experience & Knowledge in domain connectivity, drive sharing, user rights, and creating user profiles and users in an AD environment. Identify, research, and resolve technical problems of IT equipment and software applications. Manage and update helpdesk tickets, ensuring issues are tracked, prioritized, and resolved within Service Level Agreements (SLAs). Maintain documentation of user issues, system configurations, and troubleshooting procedures for future reference. Alignment with Customer requirements and system functionality Technical skills: Knowledge of operating system & version. Knowledge of software used for business purposes. Network basics Types of Cabling, IP Schema, and subnet understanding Basic troubleshooting - Ping, tracert, nslookup, task manager, etc Basic Knowledge of active directory. Basic Knowledge of Network devices switches Firewalls, Servers, CCTV, and computer peripherals. Basic knowledge of troubleshooting process. Qualifications: Bachelor's degree in Computer Science, Information Technology, Electronics & Communication Diploma / BSc – IT / MSc – IT / BCA / MCA Job Type: Full-time Salary range:₹ 15,000.00 - ₹25,000.00 per month Show more Show less

WPP is the creative transformation company. We use the power of creativity to build better futures for our people, planet, clients, and communities. Working at WPP means being part of a global network of more than 100,000 talented people dedicated to doing extraordinary work for our clients. We operate in over 100 countries, with corporate headquarters in New York, London and Singapore. WPP is a world leader in marketing services, with deep AI, data and technology capabilities, global presence and unrivalled creative talent. Our clients include many of the biggest companies and advertisers in the world, including approximately 300 of the Fortune Global 500. Our people are the key to our success. We're committed to fostering a culture of creativity, belonging and continuous learning, attracting and developing the brightest talent, and providing exciting career opportunities that help our people grow. Why we're hiring: GroupM is the world’s largest media investment company and a part of WPP. In fact, we are responsible for one in every three ads you see globally. We are currently looking for a Support Analyst to join the Global Investment Systems, an integral part of WPP IT. In this role, you will be responsible for providing day-to-day operational and application support to ensure our investment data warehouse solutions, bespoke applications, reporting and visualisation dashboards meet the agreed service level with the business. This role is based in Chennai office of GEC (Global Engineering Centre) supporting different regions globally. At GroupM, our people are our strength, which is why fostering a culture of diversity and inclusion is important to us Reporting of the role This role reports to the Programme Director, Data Platforms, Global Investment Systems, Global Technology What you'll be doing: Being the proxy to business and working in the technology group, you get to play an influencing role on how technology solutions can, not only meet the business needs but also shape the way business operates. You get to work on various types of data solutions built upon the latest Microsoft Azure Cloud Technology Stack. Worldwide exposure as you get to work closely with the extended GroupM Technology team at the regional and global level. In this role, your goals will be: In three months: up to speed with what our existing solutions can offer and articulate well to end users having a good grasp on our technology landscape at both conceptual and operational level able to conduct demos and provide first-level support In six months: able to conduct second-level support and troubleshoot technical issues independently able to understand technology solutions in a more intimate levels so that you can provide opinions and engage a deeper conversation with the wider technology team In 12 months: able to lead and drive training plan with support teams worldwide able to mentor support analysts from the local markets across the region Troubleshoot first- and second-level technical issues raised by local markets and regional users Prioritise issues and provide immediate workarounds to critical ones as far as possible Attempt to analyse the root cause of all problems and either provide the end users with a solution, workaround, or escalate the issue to the product team Verify, manage, track, and regularly communicate the status of issues reported between the user base in the region and the product team Perform data profiling, verification and analysis Monitor server activities, resource utilisation and general health of the systems, as required Collaborate with the DevOps team to implement new releases and changes in all environments Communicate new releases and changes to local markets according to the Change Schedule Participate and support user acceptance testing, as required Maintain application usage dashboard Build end-user training materials and operational guides What you'll need: Essential Hands-on application support experience in solutions built in Microsoft technology Ability to write moderately complex SQL query statements for data analysis and profiling Hands-on experience and knowledge on how data interface and integrate between multiple systems such as sFTP, Blob, ETL artefacts, etc. Experience in using various troubleshooting tools and methods such as event viewer, analysing of log files, etc. Experience working with enterprise BI tools particularly Power BI Ability to work to deadlines and manage multiple concurrent tasks while maintaining attention to detail Self-starter with positive and proactive attitude Ability to rapidly learn new IT systems and tools Good problem-solving skills Customer-centric mindset Willing to work on shifts that support different time zones worldwide Desirable Cloud maintenance and support experience (such as Azure, GCP) Well versed in data warehousing concepts Knowledge on data modelling – relationship and dimensional Experience in media or advertising industry Experience practising Agile methodology Experience in one or more of these: Microsoft Stored Procedures, SSIS, SSAS, .NET C#, Azure Data Technology stack Basic networking knowledge (such as ping, telnet, nslookup, etc.) and experience troubleshooting network connectivity issues Basic Azure Active Directory knowledge (such as account expiry, account locked-out, etc.) and experience troubleshooting Azure/Okta Authentication issues Minimum qualifications: Tertiary qualification in Computer Science or a relevant discipline such as Information Technology, Computer Engineering, Data Analytics, etc. 3 to 5 years of full-time professional experience in applications support Who you are: You're open : We are inclusive and collaborative; we encourage the free exchange of ideas; we respect and celebrate diverse views. We are open-minded: to new ideas, new partnerships, new ways of working. You're optimistic : We believe in the power of creativity, technology and talent to create brighter futures or our people, our clients and our communities. We approach all that we do with conviction: to try the new and to seek the unexpected. You're extraordinary: we are stronger together: through collaboration we achieve the amazing. We are creative leaders and pioneers of our industry; we provide extraordinary every day. What we'll give you: Passionate, inspired people – We aim to create a culture in which people can do extraordinary work. Scale and opportunity – We offer the opportunity to create, influence and complete projects at a scale that is unparalleled in the industry. Challenging and stimulating work – Unique work and the opportunity to join a group of creative problem solvers. Are you up for the challenge? We believe the best work happens when we're together, fostering creativity, collaboration, and connection. That's why we’ve adopted a hybrid approach, with teams in the office around four days a week. If you require accommodations or flexibility, please discuss this with the hiring team during the interview process. WPP is an equal opportunity employer and considers applicants for all positions without discrimination or regard to particular characteristics. We are committed to fostering a culture of respect in which everyone feels they belong and has the same opportunities to progress in their careers. Please read our Privacy Notice (https://www.wpp.com/en/careers/wpp-privacy-policy-for-recruitment) for more information on how we process the information you provide. Show more Show less

Dear Candidate, We are hiring a Cybersecurity Engineer to design and implement advanced security measures to protect systems and data. Ideal for professionals with a passion for threat detection and prevention. Key Responsibilities: Monitor, detect, and respond to security incidents Conduct vulnerability assessments and penetration testing Implement secure coding and network hardening practices Maintain SIEM systems and security tooling Required Skills & Qualifications: Knowledge of firewalls, IDS/IPS, and endpoint protection Proficiency with scripting (Python, PowerShell) for automation Understanding of common threats, exploits, and mitigation techniques Bonus: Security certifications (CISSP, OSCP, Security+) Note: If interested, please share your updated resume and preferred time for a discussion. If shortlisted, our HR team will contact you. Kandi Srinivasa Delivery Manager Integra Technologies

SOTI is committed to providing its employees with endless possibilities; learning new things, working with the latest technologies and making a difference in the world. What You’ll Do: Provide telephone and email based post-sales technical support to our Arabic Speaking customers Work in Flexible Shift timing as per the need Work on ad-hoc projects, initiatives and other duties as assigned Investigate issues reported by customers and work collaboratively with internal stakeholders and see through to resolution Provide superior customer service regarding our MDM solutions. Diagnose and solve application queries and answer customer questions Use various devices to reproduce customer environments to troubleshoot issues further Endeavor to respond to all customer requests in a timely manner while improving customer experience Technical Qualifications: Minimum experience of 3-5 years with good exposure in customer handling with different software products. Solid understanding of the OSI model and computer networking principles (Firewalls, Network Protocols, Subnetting) Previous knowledge with Windows 10, Windows Server 2012 R2/2016 and other technologies (i.e. SQL/Virtual servers) Knowledge of mobile computing platforms (Android, iOS, and Windows) Knowledge of Wireless Networking, Active Sync, Certificate Services, LDAP Services, Network Access Control is essential Knowledge of AD/LDAP and exchange/Domino environments and how to integrate these infrastructure elements with MDM. Knowledge of Monitoring, Server backup and networking tools and best practices Hands on Experience in configuring High Availability, Load Balancing for Mobile Infrastructure Hands-on of LAN, WAN, NAT and DMZ, and related services like DNS, DHCP. Hands-on of basic tools to check network performance. Hands-on server experience in creating/modifying/deleting users. Hands-on understanding of commands like TELNET, NETSTAT, NSLOOKUP, PING, TRACERT, etc. which helps to perform basic network troubleshooting. Hand-on of collecting and reading wire-shark logs. Understanding of at least one enterprise-level mobile device management application such as Enterprise Mobility Suite (EMS) / XenMobile/ Mobile Iron/AirWatch/SOTI is preferred. Extensive knowledge of Various IP classes and difference between Public and Private IP. Overview of MDM technology. Understanding of system files like Hosts, Windows Registry. Understanding of Well-known ports and Custom ports. Understanding of Digital certificates like SSL/TLS/Cipher Suite, Wild card certificates. Soft Skills And Communication Previous experience supporting Arabic Speaking Customers. Good communication, documentation, and soft skills. Strong problem-solving abilities, strong team player (i.e. flexible, hard-working, fast-learner, self-motivated, results oriented) Able to plan, prioritize and organize workload, consistently working within service standards and agreed objectives Ability to communicate technical issues clearly in person, on the telephone and in written documents. Strong customer focus and ability to manage client expectations. Key traits we’re looking for: Passionate Hunger to learn and develop Team player Creativity Work hard play harder Confident communication skills If you want to bring your ideas to life, apply at SOTI today. Please note that SOTI does not accept unsolicited resumes from recruiters or employment agencies. In the absence of a signed Services Agreement with agency/recruiter, SOTI will not consider or agree to payment of any referral compensation or recruiter fee. Show more Show less

SOTI is committed to providing its employees with endless possibilities; learning new things, working with the latest technologies and making a difference in the world. Job Responsibility Provide technical support for SOTI’s software products Work in 24x7 Shifts to support our customers globally Investigate issues reported by customers and work collaboratively with internal stakeholders and see through to resolution Engage your leads as and when required Use various devices to reproduce customer environments to troubleshoot issues further Endeavor to respond to all customer requests promptly while improving customer experience Communication Skills Good communication, documentation, and soft skills Linear and logical approach towards the issue Strong problem-solving abilities, strong team player (i.e. flexible, hard-working, fast-learner, self-motivated, results-oriented) Able to plan, prioritize and organize workload, consistently working within service standards and agreed-on objectives Ability to communicate technical issues clearly in person, on the telephone, and in written documents Strong customer focus and ability to manage client expectations Excellent communicator and must show resourcefulness in providing timely and effective solution Technical Competency Minimum experience of 4-8 years with good exposure in customer handling different software products. Previous knowledge of Windows 10, Windows Server 2012 R2/2016, and other technologies (i.e. SQL/Virtual servers) MDM topics MDM Architecture Android 0 touch enrollment & its Working Apple 0 touch enrollment & its Working What is Samsung Knox What is Stage Programmer VPP (Volume purchase program) ABM (apple business manager) Auto Pilot Supervised device. How to make iOS device supervised. Usage of apple configurator. Steps to collect ADB logs from the devices. Non-MDM Topics In depth Knowledge of Wireless Networking (LAN, WAN, SWITCH, Router, Load Balancer, NAT, Bridging, DORA process), Active Sync, Certificate Services, LDAP Services, DNS and Network Access Control is essential In depth Knowledge of AD/LDAP and exchange environments. In depth Knowledge of Monitoring, Server backup and networking tools, and best practices Hands-on with basic tools to check network performance. Hands-on server experience in creating/modifying/deleting users. Hands-on understanding of commands like TELNET, NETSTAT, NSLOOKUP, PING, TRACERT, etc. which helps to perform basic network troubleshooting. Hand-on collecting and reading wire-shark logs. Extensive knowledge of Various IP classes and the difference between Public and Private IP. Understanding of system files like Hosts, and Windows Registry. Understanding of Well-known ports and Custom ports. Understanding of Digital certificates like SSL/TLS/Cipher Suite, Wild card certificates. Qualification B.Tech, BE, BCA (or equivalent) with 4-8 Years of Work Exp in Tech. Support Shift Timings 24*7 Language English (Excellent Verbal and Written) Working days per week 5 Days If you want to bring your ideas to life, apply at SOTI today. Please note that SOTI does not accept unsolicited resumes from recruiters or employment agencies. In the absence of a signed Services Agreement with agency/recruiter, SOTI will not consider or agree to payment of any referral compensation or recruiter fee. Show more Show less

Desktop support – L1 Company’s Description: AppsTech Solution is a System Integrator & leading IT infrastructure services provider in India, with a focus on providing IT services to the customer. Our services include Turnkey Projects Structured cabling solution Networking & Security Solutions, Server & Backup Solutions, Dedicated IT resources (FMS) to manage customer IT Infra and IT users. Website: www.appstech.in Experience: 1-4 Years Location: Halol, Panchmahal Company website & Email ID : www.appstech.in, careers@appstech.in Roles & Responsibilities: Experience in installation, configuration, and setup of computer hardware, software (Operating system & Software application), and Peripheral equipment. Basic troubleshooting skills for connection issues for the network devices Firewall, switch, server, CCTV, Wi-fi, access control, etc.. Experience and Knowledge of Microsoft Outlook Mail Client installation & troubleshooting. Experience & Knowledge in domain connectivity, drive sharing, user rights, and creating user profiles and users in an AD environment. Identify, research, and resolve technical problems of IT equipment and software applications. Manage and update helpdesk tickets, ensuring issues are tracked, prioritized, and resolved within Service Level Agreements (SLAs). Maintain documentation of user issues, system configurations, and troubleshooting procedures for future reference. Alignment with Customer requirements and system functionality Technical skills: Knowledge of operating system & version. Knowledge of software used for business purposes. Network basics Types of Cabling, IP Schema, and subnet understanding Basic troubleshooting - Ping, tracert, nslookup, task manager, etc Basic Knowledge of active directory. Basic Knowledge of Network devices switches Firewalls, Servers, CCTV, and computer peripherals. Basic knowledge of troubleshooting process. Qualifications: Bachelor's degree in Computer Science, Information Technology, Electronics & Communication Diploma / BSc – IT / MSc – IT / BCA / MCA Skills: Strong troubleshooting skills for end computing devices including networking Excellent problem-solving and troubleshooting skills Excellent customer service and communication skills Ability to work independently and as part of a team Experience : College student – 6-Month Internship Fresher - 6 Month On job training Experience – up to 3 years Job Type: Full-time Pay: ₹15,000.00 - ₹25,000.00 per month Benefits: Provident Fund Shift: Day shift Ability to commute/relocate: Halol, Gujarat: Reliably commute or planning to relocate before starting work (Required) Experience: IT Support: 1 year (Required) Work Location: In person

Desktop support – L1 Company’s Description: AppsTech Solution is a System Integrator & leading IT infrastructure services provider in India, with a focus on providing IT services to the customer. Our services include Turnkey Projects Structured cabling solution Networking & Security Solutions, Server & Backup Solutions, Dedicated IT resources (FMS) to manage customer IT Infra and IT users. Website: www.appstech.in Experience: 1-4 Years Location: Halol, Panchmahal Company website & Email ID : www.appstech.in, careers@appstech.in Roles & Responsibilities: Experience in installation, configuration, and setup of computer hardware, software (Operating system & Software application), and Peripheral equipment. Basic troubleshooting skills for connection issues for the network devices Firewall, switch, server, CCTV, Wi-fi, access control, etc.. Experience and Knowledge of Microsoft Outlook Mail Client installation & troubleshooting. Experience & Knowledge in domain connectivity, drive sharing, user rights, and creating user profiles and users in an AD environment. Identify, research, and resolve technical problems of IT equipment and software applications. Manage and update helpdesk tickets, ensuring issues are tracked, prioritized, and resolved within Service Level Agreements (SLAs). Maintain documentation of user issues, system configurations, and troubleshooting procedures for future reference. Alignment with Customer requirements and system functionality Technical skills: Knowledge of operating system & version. Knowledge of software used for business purposes. Network basics Types of Cabling, IP Schema, and subnet understanding Basic troubleshooting - Ping, tracert, nslookup, task manager, etc Basic Knowledge of active directory. Basic Knowledge of Network devices switches Firewalls, Servers, CCTV, and computer peripherals. Basic knowledge of troubleshooting process. Qualifications: Bachelor's degree in Computer Science, Information Technology, Electronics & Communication Diploma / BSc – IT / MSc – IT / BCA / MCA Skills: Strong troubleshooting skills for end computing devices including networking Excellent problem-solving and troubleshooting skills Excellent customer service and communication skills Ability to work independently and as part of a team Experience : College student – 6-Month Internship Fresher - 6 Month On job training Experience – up to 3 years Job Type: Full-time Pay: ₹15,000.00 - ₹25,000.00 per month Benefits: Provident Fund Shift: Day shift Ability to commute/relocate: Halol, Gujarat: Reliably commute or planning to relocate before starting work (Required) Experience: IT Support: 1 year (Required) Work Location: In person

Design, implement, and manage Azure Kubernetes Service (AKS) clusters. Monitor and optimize the performance of AKS clusters. Troubleshoot and resolve issues related to AKS and containerized applications. Implement security measures to protect AKS clusters and containerized applications. Collaborate with development teams to support application deployment and maintenance. Maintain documentation for AKS configurations, processes, and procedures. Automate deployment, scaling, and management of containerized applications using AKS. Participate in on-call rotation for after-hours support. Designing and deploying Kubernetes clusters to ensure stability, scalability, and security. Automating deployment and scaling of containerized applications. Monitoring and troubleshooting Kubernetes environments to maintain performance and reliability. Collaborating with development teams to implement CI/CD pipelines and optimize workflows. Troubleshooting network/DNS communication issues using tools like telnet, tracert, curl, and nslookup. Troubleshooting AKS issues such as pod crashes, node restarts, and pod volume issues, FluentD communication issue etc. Ensuring security and compliance of Kubernetes infrastructure. Developing a self-managed ingress controller with security controls Writing YAML code to convert Azure classic to YAML pipelines Participate in on-call rotation for after-hours support. Upgrading Kubernetes Node. Primary Skills Azure Kubernetes Service (AKS) Azure Data Factory Azure API Management CI/CD Pipeline Secondary Skills Ensuring security and compliance of Kubernetes infrastructure. Show more Show less

Company’s Description: AppsTech Solution is a System Integrator & leading IT infrastructure services provider in India, with a focus on providing IT services to the customer. Our services include Turnkey Projects Structured cabling solution Networking & Security Solutions, Server & Backup Solutions, Dedicated IT resources (FMS) to manage customer IT Infra and IT users. Website : www.appstech.in Experience: 1-4 Years Location: Halol, Rajoda, Halol Company website & Email ID : www.appstech.in, careers@appstech.in Roles and Responsibilities: Expertise with computer hardware, software (including operating systems and software applications), and peripheral device installation, configuration, and setup. Fundamental troubleshooting techniques for network device connection problems Access control, Wi-Fi, CCTV, servers, firewalls, switches, etc. Proficiency in installing and troubleshooting the Microsoft Outlook Mail Client. Knowledge and expertise in drive sharing, domain connectivity, user rights, and setting up users and user profiles in an AD environment. Determine, investigate, and fix technical issues with IT hardware and software. Oversee the tracking, prioritization, and resolution of helpdesk tickets while adhering to Service Level Agreements (SLAs). For future use, keep records of user problems, system setups, and troubleshooting techniques. Conformity to system functionality and customer needs. Technical skills: Knowledge of operating system & version. Knowledge of software used for business purposes. Network basics Types of Cabling, IP Schema, and subnet understanding Basic troubleshooting - Ping, tracert, nslookup, task manager, etc Basic Knowledge of active directory. Basic Knowledge of Network devices switches Firewalls, Servers, CCTV, and computer peripherals. Basic knowledge of troubleshooting process. Qualifications: Bachelor's degree in Computer Science, Information Technology, Electronics & Communication Diploma / BSc – IT / MSc – IT / BCA / MCA Skills: Strong troubleshooting skills for end computing devices including networking Excellent problem-solving and troubleshooting skills Excellent customer service and communication skills Ability to work independently and as part of a team Salary Range: ₹15,000.00 - ₹25,000.00 per month Show more Show less

Company’s Description: AppsTech Solution is a System Integrator & leading IT infrastructure services provider in India, with a focus on providing IT services to the customer. Our services include Turnkey Projects Structured cabling solution Networking & Security Solutions, Server & Backup Solutions, Dedicated IT resources (FMS) to manage customer IT Infra and IT users. Website: www.appstech.in Experience: 1-4 Years Location: Halol , Vadodara Company website & Email ID : www.appstech.in, careers@appstech.in Roles and Responsibilities: Expertise with computer hardware, software (including operating systems and software applications), and peripheral device installation, configuration, and setup. Fundamental troubleshooting techniques for network device connection problems Access control, Wi-Fi, CCTV, servers, firewalls, switches, etc. Proficiency in installing and troubleshooting the Microsoft Outlook Mail Client. Knowledge and expertise in drive sharing, domain connectivity, user rights, and setting up users and user profiles in an AD environment. Determine, investigate, and fix technical issues with IT hardware and software. Oversee the tracking, prioritization, and resolution of helpdesk tickets while adhering to Service Level Agreements (SLAs). For future use, keep records of user problems, system setups, and troubleshooting techniques. Conformity to system functionality and customer needs Technical skills: Knowledge of operating system & version. Knowledge of software used for business purposes. Network basics Types of Cabling, IP Schema, and subnet understanding Basic troubleshooting - Ping, tracert, nslookup, task manager, etc Basic Knowledge of active directory. Basic Knowledge of Network devices switches Firewalls, Servers, CCTV, and computer peripherals. Basic knowledge of troubleshooting process. Qualifications: Bachelor's degree in Computer Science, Information Technology, Electronics & Communication Diploma / BSc – IT / MSc – IT / BCA / MCA Skills: Strong troubleshooting skills for end computing devices including networking Excellent problem-solving and troubleshooting skills Excellent customer service and communication skills Ability to work independently and as part of a team Experience – up to 3 years Job Type: Full-time Pay: ₹15,000.00 - ₹25,000.00 per month Show more Show less

Company’s Description: AppsTech Solution is a System Integrator & leading IT infrastructure services provider in India, with a focus on providing IT services to the customer. Our services include Turnkey Projects Structured cabling solution Networking & Security Solutions, Server & Backup Solutions, Dedicated IT resources (FMS) to manage customer IT Infra and IT users. Website: www.appstech.in Experience: 1-4 Years Location: Rajoda Village , Bavla Taluka , Ahmadabad District Company website & Email ID : www.appstech.in, careers@appstech.in Roles & Responsibilities: Experience in installation, configuration, and setup of computer hardware, software (Operating system & Software application), and Peripheral equipment. Basic troubleshooting skills for connection issues for the network devices Firewall, switch, server, CCTV, Wi-fi, access control, etc.. Experience and Knowledge of Microsoft Outlook Mail Client installation & troubleshooting. Experience & Knowledge in domain connectivity, drive sharing, user rights, and creating user profiles and users in an AD environment. Identify, research, and resolve technical problems of IT equipment and software applications. Manage and update helpdesk tickets, ensuring issues are tracked, prioritized, and resolved within Service Level Agreements (SLAs). Maintain documentation of user issues, system configurations, and troubleshooting procedures for future reference. Alignment with Customer requirements and system functionality Technical skills: Knowledge of operating system & version. Knowledge of software used for business purposes. Network basics Types of Cabling, IP Schema, and subnet understanding Basic troubleshooting - Ping, tracert, nslookup, task manager, etc Basic Knowledge of active directory. Basic Knowledge of Network devices switches Firewalls, Servers, CCTV, and computer peripherals. Basic knowledge of troubleshooting process. Qualifications: Bachelor's degree in Computer Science, Information Technology, Electronics & Communication Diploma / BSc – IT / MSc – IT / BCA / MCA Skills: Strong troubleshooting skills for end computing devices including networking Excellent problem-solving and troubleshooting skills Excellent customer service and communication skills Ability to work independently and as part of a team Ready to work in rotational shifts. Experience : Experience – up to 3 years Job Type: Full-time Pay: ₹15,000.00 - ₹25,000.00 per month Show more Show less

Education: BE/BTech/MCA/MTech (Preferably CS/IT) Experience Level: 2-8 years Open to travel from Delhi to any Client location Technical Skills Required Mandatory: Product and Application Support a) Good experience in product and application support with sound knowledge of networking and IT Infrastructure b) How typically big enterprise support product installation and upgrades are managed and how the patch management is done Windows / Linux System Administration a) Expertise in Windows Administration (2012 / R2, 2016, 2019,2k22) or Linux System Administration (Red hat, Ubuntu, CentOS) b) Strong skill sets of Windows Services and Linux Daemons c) Knowledge in Mac operating systems d) Hands on experience in implementing Group Policies & Active Directory Server Roles, Knowledge in ADFS, SAML, Certification services e) Manage and Troubleshoot AD environment, AD components, AD Roles & Functions f) Good knowledge in different server roles (Webservers (IIS), DHCP servers, DNS, Remote Desktop services, FSMO, SCCM, SMTP) g) Product installation, Upgrades and Patch Management Networking a) Strong fundamentals in networking b) Hands on troubleshooting experiencing in Networking (Layer2 and Layer3) c) Experience with firewalls, Internet VPN’s, IPSec tunneling d) Remote implementation and troubleshooting e) Good knowledge about different VPN technologies f) Knowledge about TCP/IP, DNS, Proxy servers g) Basic understanding of IPTables, TLS, SSL, netstat, nslookup h) Knowledge about security software such as DLP, firewalls (End point security are add-on) Tools and Expertise a) Experience in debugging tools like Prefmon, Procmon, Process explorer, Resource monitor & Windows Sysinternal tools b) Hands on experience on Windows Sysinternal Tools, TCP Dump / Wireshark trace analysis c) Knowledge in TCPView & crash dump analysis knowledge d) Experience on Wireshark, Nmap, http analyzer, Debug view etc. (add on) e) Knowledge in VAPT analysis & Security (Desirable) f) Security - Knowledge in TLS, SSL, Encryptions, PKI Concepts, Basic understanding about Vulnerability assessments and penetration tests g) Knowledge of Power-shell scripting, Linux shell scripting and Python is add-on Virtualization and Cloud a) Expertise in Virtualization Technologies – VMWARE, Hyper-V or XenHypervisor b) Cloud technology - understanding of Azure, AWS & GCP (or Certified) Good to have: Knowledge in VDI (Citrix, Parallels, VMware Horizon), Nginx Support Management and Tools Knowledge: a) Knowledge of L1 and L2 Ticket tracking tools b) Should be able to provide reports for any escalations, Root cause Analysis (RCA) and Productivity reports Soft Skills Required Clarity of thought Sincere Proactive Self-motivated Logical bent of mind (Analytical) Team player Flexible/adaptable Good communication skills (both written and verbal) Role and Responsibilities: Providing customer delight Offering excellent technical support experience to customers Good listener to customers, provides on-time deliveries Attending tickets and emails (Proactively involved in escalations and making sure customer commitments are met) Make sure support deliveries are under defined TATs and SLAs Involve appropriate authorities when escalations are required Coordinate with Sr. System Administrators, SME (Subject Matter Expert) Cross-functional team discussions (QA – Quality Analysts, Security Analysts, Development team) - On-time internal escalations Adapt and implement new technologies related to Zero trust network & Virtualization verticals Implementation and Configuration of Products on Cloud Technologies and On-prem virtualization environment Provide solution documents, KB articles, Incident/Preliminary analysis Document & RCAs Reproduce customer issues and if required, analyze the root cause; check and verify any viable solutions available other than development, such as creating scripts, simple solutions, etc Documentations Ready to learn and groom Open to travel for business Founded in 2012, Accops is a leading provider of secure remote access and digital workspace solutions, enabling organizations to maintain control and governance while offering flexibility to work from any device. Accops offers a comprehensive Digital Workspace suite that includes Zero Trust-based Application Access Gateway, End-User Computing (EUC) Virtualization via VDI, robust Identity & Access Management (IAM) solutions such as Multi-Factor Authentication (MFA) and Single Sign-On (SSO), and thin client hardware and software solutions. Accops addresses modern remote work challenges by delivering secure, instant access to business applications. Its solutions protect against network threats and unauthorized access, critical in today’s work-from-anywhere environment. Unlike traditional, multi-product approaches, Accops' pre-integrated suite reduces complexity and deployment time, ensuring faster and more agile implementation. Headquartered in Pune, Accops has become a significant player in the End-User Computing (EUC) virtualization domain, offering a one-stop solution for organizations seeking to deploy secure remote work infrastructures. Its products, including the Nano OS for secure containerization on BYOD devices, and extensive MFA and SSO capabilities, ensure robust data protection and strong identity management. Part of Jio Platforms Ltd, Accops continues to innovate and enhance digital workspace solutions with a focus on security, user experience, and operational efficiency. 𝘈𝘤𝘤𝘰𝘱𝘴 𝘪𝘴 𝘢𝘯 𝘦𝘲𝘶𝘢𝘭 𝘰𝘱𝘱𝘰𝘳𝘵𝘶𝘯𝘪𝘵𝘺 𝘦𝘮𝘱𝘭𝘰𝘺𝘦𝘳 𝘤𝘰𝘮𝘮𝘪𝘵𝘵𝘦𝘥 𝘵𝘰 𝘣𝘶𝘪𝘭𝘥𝘪𝘯𝘨 𝘢 𝘤𝘶𝘭𝘵𝘶𝘳𝘦 𝘸𝘩𝘦𝘳𝘦 𝘢𝘭𝘭 𝘦𝘮𝘱𝘭𝘰𝘺𝘦𝘦𝘴 𝘢𝘳𝘦 𝘷𝘢𝘭𝘶𝘦𝘥, 𝘳𝘦𝘴𝘱𝘦𝘤𝘵𝘦𝘥 𝘢𝘯𝘥 𝘰𝘱𝘪𝘯𝘪𝘰𝘯𝘴 𝘤𝘰𝘶𝘯𝘵. 𝘞𝘦 𝘦𝘯𝘤𝘰𝘶𝘳𝘢𝘨𝘦 𝘢𝘱𝘱𝘭𝘪𝘤𝘢𝘵𝘪𝘰𝘯𝘴 𝘧𝘳𝘰𝘮 𝘢𝘭𝘭 𝘴𝘶𝘪𝘵𝘢𝘣𝘭𝘺 𝘲𝘶𝘢𝘭𝘪𝘧𝘪𝘦𝘥𝘱𝘦𝘳𝘴𝘰𝘯𝘴 𝘪𝘳𝘳𝘦𝘴𝘱𝘦𝘤𝘵𝘪𝘷𝘦 𝘰𝘧, 𝘣𝘶𝘵 𝘯𝘰𝘵 𝘭𝘪𝘮𝘪𝘵𝘦𝘥 𝘵𝘰, 𝘵𝘩𝘦𝘪𝘳 𝘨𝘦𝘯𝘥𝘦𝘳 𝘰𝘳 𝘨𝘦𝘯𝘦𝘵𝘪𝘤 𝘪𝘯𝘧𝘰𝘳𝘮𝘢𝘵𝘪𝘰𝘯, 𝘴𝘦𝘹𝘶𝘢𝘭 𝘰𝘳𝘪𝘦𝘯𝘵𝘢𝘵𝘪𝘰𝘯, 𝘦𝘵𝘩𝘯𝘪𝘤𝘪𝘵𝘺, 𝘳𝘦𝘭𝘪𝘨𝘪𝘰𝘯, 𝘴𝘰𝘤𝘪𝘢𝘭 𝘴𝘵𝘢𝘵𝘶𝘴, 𝘮𝘦𝘥𝘪𝘤𝘢𝘭 𝘤𝘢𝘳𝘦 𝘭𝘦𝘢𝘷𝘦 𝘳𝘦𝘲𝘶𝘪𝘳𝘦𝘮𝘦𝘯𝘵𝘴, 𝘱𝘰𝘭𝘪𝘵𝘪𝘤𝘢𝘭 𝘢𝘧𝘧𝘪𝘭𝘪𝘢𝘵𝘪𝘰𝘯, 𝘱𝘦𝘰𝘱𝘭𝘦 𝘸𝘪𝘵𝘩 𝘥𝘪𝘴𝘢𝘣𝘪𝘭𝘪𝘵𝘪𝘦𝘴, 𝘤𝘰𝘭𝘰𝘳, 𝘯𝘢𝘵𝘪𝘰𝘯𝘢𝘭 𝘰𝘳𝘪𝘨𝘪𝘯, 𝘷𝘦𝘵𝘦𝘳𝘢𝘯 𝘴𝘵𝘢𝘵𝘶𝘴, 𝘦𝘵𝘤. 𝘞𝘦 𝘤𝘰𝘯𝘴𝘪𝘥𝘦𝘳 𝘢𝘭𝘭 𝘢𝘱𝘱𝘭𝘪𝘤𝘢𝘵𝘪𝘰𝘯𝘴 𝘣𝘢𝘴𝘦𝘥 𝘰𝘯 𝘮𝘦𝘳𝘪𝘵 𝘢𝘯𝘥 𝘴𝘶𝘪𝘵𝘢𝘣𝘪𝘭𝘪𝘵𝘺 𝘵𝘰 𝘵𝘩𝘦 𝘳𝘰𝘭𝘦. Show more Show less

WPP is the creative transformation company. We use the power of creativity to build better futures for our people, planet, clients, and communities. Working at WPP means being part of a global network of more than 100,000 talented people dedicated to doing extraordinary work for our clients. We operate in over 100 countries, with corporate headquarters in New York, London and Singapore. WPP is a world leader in marketing services, with deep AI, data and technology capabilities, global presence and unrivalled creative talent. Our clients include many of the biggest companies and advertisers in the world, including approximately 300 of the Fortune Global 500. Our people are the key to our success. We're committed to fostering a culture of creativity, belonging and continuous learning, attracting and developing the brightest talent, and providing exciting career opportunities that help our people grow. Why we're hiring: GroupM is the world’s largest media investment company and a part of WPP. In fact, we are responsible for one in every three ads you see globally. We are currently looking for a Support Analyst to join the Global Investment Systems, an integral part of WPP IT. In this role, you will be responsible for providing day-to-day operational and application support to ensure our Investment data warehouse solutions, bespoke applications, reporting and visualisation dashboards meet the agreed service level with the business. This role is based in Chennai office of GEC (Global Engineering Centre) supporting different regions globally. At GroupM, our people are our strength, which is why fostering a culture of diversity and inclusion is important to us. What you'll be doing: Lead and mentor junior support engineers Troubleshoot first- and second-level technical issues raised by local markets and regional users Prioritise issues and provide immediate workarounds to critical ones as far as possible Attempt to analyse the root cause of all problems and either provide the end users with a solution, workaround, or escalate the issue to the product team Verify, manage, track, and regularly communicate the status of issues reported between the user base in the region and the product team Perform data profiling, verification and analysis Monitor server activities, resource utilisation and general health of the systems, as required Collaborate with the DevOps team to implement new releases and changes in all environments Communicate new releases and changes to local markets according to the Change Schedule Participate and support user acceptance testing, as required Maintain application usage dashboard Build end-user training materials and operational guides Conduct training sessions What you'll need: Essential Ability to coordinate with different parties while resolving complex support issues Excellent written and oral communication skills while articulating issues, statuses and resolutions on support issues Hands-on application support experience in solutions built in Microsoft technology Ability to write moderately complex SQL query statements for data analysis and profiling Hands-on experience and knowledge on how data interface and integrate between multiple systems such as sFTP, Blob, ETL artefacts, etc. Experience in using various troubleshooting tools and methods such as event viewer, analysing of log files, etc. Experience working with enterprise BI tools particularly Power BI Ability to work to deadlines and manage multiple concurrent tasks while maintaining attention to detail Self-starter with positive and proactive attitude Ability to rapidly learn new IT systems and tools Good problem-solving skills Customer-centric mindset Willing to work on shifts that support different time zones worldwide Desirable Cloud maintenance and support experience (such as Azure, GCP) Well versed in data warehousing concepts Knowledge on data modelling – relationship and dimensional Experience in media or advertising industry Experience practising Agile methodology Experience in one or more of these: Microsoft Stored Procedures, SSIS, SSAS, .NET C#, Azure Data Technology stack Basic networking knowledge (such as ping, telnet, nslookup, etc.) and experience troubleshooting network connectivity issues Basic Azure Active Directory knowledge (such as account expiry, account locked-out, etc.) and experience troubleshooting Azure/Okta Authentication issues Minimum qualifications: Tertiary qualification in Computer Science or a relevant discipline such as Information Technology, Computer Engineering, Data Analytics, etc. 5 to 7 years of full-time professional experience in applications support Who you are: You're open : We are inclusive and collaborative; we encourage the free exchange of ideas; we respect and celebrate diverse views. We are accepting: of new ideas, new partnerships, new ways of working. You're optimistic : We believe in the power of creativity, technology and talent to create brighter futures or our people, our clients and our communities. We approach all that we do with conviction: to try the new and to seek the unexpected. You're extraordinary: we are stronger together: through collaboration we achieve the amazing. We are creative leaders and pioneers of our industry; we provide extraordinary every day. What we'll give you: Passionate, inspired people – We promote a culture of people that do extraordinary work. Scale and opportunity – We offer the opportunity to create, influence and complete projects at a scale that is unparalleled in the industry. Challenging and stimulating work – Unique work and the opportunity to join a group of creative problem solvers. Are you up for the challenge? We believe the best work happens when we're together, fostering creativity, collaboration, and connection. That's why we’ve adopted a hybrid approach, with teams in the office around four days a week. If you require accommodations or flexibility, please discuss this with the hiring team during the interview process. WPP is an equal opportunity employer and considers applicants for all positions without discrimination or regard to particular characteristics. We are committed to fostering a culture of respect in which everyone feels they belong and has the same opportunities to progress in their careers. Please read our Privacy Notice (https://www.wpp.com/people/wpp-privacy-policy-for-recruitment) for more information on how we process the information you provide. Show more Show less

Responsibilities – - Respond to Japanese team query through calls and emails. - Provide telephone and email based post-sales technical support to our Japanese Speaking customers - Work in Flexible Shift timing as per the need - Work on ad-hoc projects, initiatives and other duties as assigned - Investigate issues reported by customers and work collaboratively with internal stakeholders and see through to resolution - Provide superior customer service regarding our MDM solutions. Diagnose and solve application queries and answer customer questions - Use various devices to reproduce customer environments to troubleshoot issues further - Endeavor to respond to all customer requests in a timely manner while improving customer experience. - Solid understanding of the OSI model and computer networking principles (Firewalls, Network Protocols, Subnetting) - Previous knowledge with Windows 10, Windows Server 2012 R2/2016 and other technologies (i.e. SQL/Virtual servers) - Knowledge of mobile computing platforms (Android, iOS, and Windows) - Knowledge of Wireless Networking, Active Sync, Certificate Services, LDAP Services, Network Access Control is essential - Hands-on of LAN, WAN, NAT and DMZ, and related services like DNS, DHCP. - Hands-on of basic tools to check network performance. - Hands-on server experience in creating/modifying/deleting users. - Hands-on understanding of commands like TELNET, NETSTAT, NSLOOKUP, PING, TRACERT, etc. which helps to perform basic network troubleshooting. - Hand-on of collecting and reading wire-shark logs. Show more Show less

SOTI is committed to providing its employees with endless possibilities; learning new things, working with the latest technologies and making a difference in the world. Job Responsibility Provide technical support for SOTI’s software productsWork in 24x7 Shifts to support our customers globallyInvestigate issues reported by customers and work collaboratively with internal stakeholders and see through to resolutionEngage your leads as and when requiredUse various devices to reproduce customer environments to troubleshoot issues furtherEndeavor to respond to all customer requests promptly while improving customer experience Communication Skills Good communication, documentation, and soft skillsLinear and logical approach towards the issueStrong problem-solving abilities, strong team player (i.e. flexible, hard-working, fast-learner, self-motivated, results-oriented)Able to plan, prioritize and organize workload, consistently working within service standards and agreed-on objectivesAbility to communicate technical issues clearly in person, on the telephone, and in written documentsStrong customer focus and ability to manage client expectationsExcellent communicator and must show resourcefulness in providing timely and effective solution Technical Competency Minimum experience of 4-8 years with good exposure in customer handling different software products. Previous knowledge of Windows 10, Windows Server 2012 R2/2016, and other technologies (i.e. SQL/Virtual servers) MDM topics MDM Architecture Android 0 touch enrollment & its Working Apple 0 touch enrollment & its Working What is Samsung Knox What is Stage Programmer VPP (Volume purchase program) ABM (apple business manager) Auto Pilot Supervised device. How to make iOS device supervised. Usage of apple configurator. Steps to collect ADB logs from the devices. Non-MDM Topics In depth Knowledge of Wireless Networking (LAN, WAN, SWITCH, Router, Load Balancer, NAT, Bridging, DORA process), Active Sync, Certificate Services, LDAP Services, DNS and Network Access Control is essential In depth Knowledge of AD/LDAP and exchange environments. In depth Knowledge of Monitoring, Server backup and networking tools, and best practices Hands-on with basic tools to check network performance. Hands-on server experience in creating/modifying/deleting users. Hands-on understanding of commands like TELNET, NETSTAT, NSLOOKUP, PING, TRACERT, etc. which helps to perform basic network troubleshooting. Hand-on collecting and reading wire-shark logs. Extensive knowledge of Various IP classes and the difference between Public and Private IP. Understanding of system files like Hosts, and Windows Registry. Understanding of Well-known ports and Custom ports. Understanding of Digital certificates like SSL/TLS/Cipher Suite, Wild card certificates. Qualification B.Tech, BE, BCA (or equivalent) with 4-8 Years of Work Exp in Tech. Support Shift Timings 24*7 Language English (Excellent Verbal and Written) Working days per week 5 Days If you want to bring your ideas to life, apply at SOTI today. Please note that SOTI does not accept unsolicited resumes from recruiters or employment agencies. In the absence of a signed Services Agreement with agency/recruiter, SOTI will not consider or agree to payment of any referral compensation or recruiter fee.

SOTI is committed to providing its employees with endless possibilities; learning new things, working with the latest technologies and making a difference in the world. What You’ll Do: Provide telephone and email based post-sales technical support to our Arabic Speaking customersWork in Flexible Shift timing as per the needWork on ad-hoc projects, initiatives and other duties as assignedInvestigate issues reported by customers and work collaboratively with internal stakeholders and see through to resolution Provide superior customer service regarding our MDM solutions. Diagnose and solve application queries and answer customer questions Use various devices to reproduce customer environments to troubleshoot issues further Endeavor to respond to all customer requests in a timely manner while improving customer experience Technical Qualifications: Minimum experience of 3-5 years with good exposure in customer handling with different software products.Solid understanding of the OSI model and computer networking principles (Firewalls, Network Protocols, Subnetting) Previous knowledge with Windows 10, Windows Server 2012 R2/2016 and other technologies (i.e. SQL/Virtual servers) Knowledge of mobile computing platforms (Android, iOS, and Windows)Knowledge of Wireless Networking, Active Sync, Certificate Services, LDAP Services, Network Access Control is essentialKnowledge of AD/LDAP and exchange/Domino environments and how to integrate these infrastructure elements with MDM.Knowledge of Monitoring, Server backup and networking tools and best practicesHands on Experience in configuring High Availability, Load Balancing for Mobile InfrastructureHands-on of LAN, WAN, NAT and DMZ, and related services like DNS, DHCP.Hands-on of basic tools to check network performance.Hands-on server experience in creating/modifying/deleting users.Hands-on understanding of commands like TELNET, NETSTAT, NSLOOKUP, PING, TRACERT, etc. which helps to perform basic network troubleshooting.Hand-on of collecting and reading wire-shark logs.Understanding of at least one enterprise-level mobile device management application such as Enterprise Mobility Suite (EMS) / XenMobile/ Mobile Iron/AirWatch/SOTI is preferred.Extensive knowledge of Various IP classes and difference between Public and Private IP.Overview of MDM technology.Understanding of system files like Hosts, Windows Registry.Understanding of Well-known ports and Custom ports.Understanding of Digital certificates like SSL/TLS/Cipher Suite, Wild card certificates. Soft Skills And Communication Previous experience supporting Arabic Speaking Customers.Good communication, documentation, and soft skills.Strong problem-solving abilities, strong team player (i.e. flexible, hard-working, fast-learner, self-motivated, results oriented)Able to plan, prioritize and organize workload, consistently working within service standards and agreed objectivesAbility to communicate technical issues clearly in person, on the telephone and in written documents.Strong customer focus and ability to manage client expectations. Key traits we’re looking for: PassionateHunger to learn and developTeam playerCreativityWork hard play harderConfident communication skills If you want to bring your ideas to life, apply at SOTI today. Please note that SOTI does not accept unsolicited resumes from recruiters or employment agencies. In the absence of a signed Services Agreement with agency/recruiter, SOTI will not consider or agree to payment of any referral compensation or recruiter fee.

SOTI is committed to providing its employees with endless possibilities; learning new things, working with the latest technologies and making a difference in the world. Job Title: Technical Support Specialist Position Type: Permanent Location: Kochi Starting Date: ASAP From start-up to industry leader, the SOTI story is truly inspirational. Our Founder and CEO, Carl Rodrigues, is one of the pioneers of Enterprise Mobility Management. From the beginning, Carl has had a vision of growth and innovation. Employees are driven to make an impact, to offer a unique value and most importantly, be part of a winning team. What We’re Looking For: At SOTI, our people are our most important resource. We are looking for focused and ambitious engineers from the background of computer networking, information technology, computer science or related technical field to join the team as a Technical Support Specialist. In this role, you will work with the Technical Support Team managing the current workload from a variety of global clients we help supervise their enterprise mobility management. Within our Technical Support Department, we have a mixture of cultures and technical professionals who work collaboratively to ensure we provide efficient solutions for our customers to guarantee their business functions operate smoothly. If you are eager to demonstrate your understanding of computer networking principles, problem-solving abilities in a fast-paced environment and you are willing to learn it is a great fit for you. This role offers in depth training & development as well as real career development opportunities. Dependent on your work ethic and how quick you apply yourself you can have a long-lasting for filling career with SOTI, we are at a crucial stage of growth in the business, so the opportunities are endless. You will be taking part in dynamic stimulating projects with a tailored training plan in place ensuring you continue to learn & develop technical knowledge while also expanding communication and soft skills. What You’ll Do: Provide telephone and email based post-sales technical support to our Japanese Speaking customersWork in Flexible Shift timing as per the needWork on ad-hoc projects, initiatives and other duties as assignedInvestigate issues reported by customers and work collaboratively with internal stakeholders and see through to resolution Provide superior customer service regarding our MDM solutions. Diagnose and solve application queries and answer customer questions Use various devices to reproduce customer environments to troubleshoot issues further Endeavor to respond to all customer requests in a timely manner while improving customer experience Technical Qualifications: Minimum experience of 3-5 years with good exposure in customer handling with different software products.Solid understanding of the OSI model and computer networking principles (Firewalls, Network Protocols, Subnetting) Previous knowledge with Windows 10, Windows Server 2012 R2/2016 and other technologies (i.e. SQL/Virtual servers) Knowledge of mobile computing platforms (Android, iOS, and Windows)Knowledge of Wireless Networking, Active Sync, Certificate Services, LDAP Services, Network Access Control is essentialKnowledge of AD/LDAP and exchange/Domino environments and how to integrate these infrastructure elements with MDM.Knowledge of Monitoring, Server backup and networking tools and best practicesHands on Experience in configuring High Availability, Load Balancing for Mobile InfrastructureHands-on of LAN, WAN, NAT and DMZ, and related services like DNS, DHCP.Hands-on of basic tools to check network performance.Hands-on server experience in creating/modifying/deleting users.Hands-on understanding of commands like TELNET, NETSTAT, NSLOOKUP, PING, TRACERT, etc. which helps to perform basic network troubleshooting.Hand-on of collecting and reading wire-shark logs.Understanding of at least one enterprise-level mobile device management application such as Enterprise Mobility Suite (EMS) / XenMobile/ Mobile Iron/AirWatch/SOTI is preferred.Extensive knowledge of Various IP classes and difference between Public and Private IP.Overview of MDM technology.Understanding of system files like Hosts, Windows Registry.Understanding of Well-known ports and Custom ports.Understanding of Digital certificates like SSL/TLS/Cipher Suite, Wild card certificates. Soft Skills And Communication Previous experience supporting Japanese Speaking Customers.Good communication, documentation, and soft skills.Strong problem-solving abilities, strong team player (i.e. flexible, hard-working, fast-learner, self-motivated, results oriented)Able to plan, prioritize and organize workload, consistently working within service standards and agreed objectivesAbility to communicate technical issues clearly in person, on the telephone and in written documents.Strong customer focus and ability to manage client expectations. Key traits we’re looking for: PassionateHunger to learn and developTeam playerCreativityWork hard play harderConfident communication skills Who We Are? SOTI is the world's most trusted provider of enterprise mobility management (EMM) solutions, with over 17,000 enterprise customers and millions of devices managed worldwide. SOTI's portfolio of solutions and services provides the tools organizations need to truly mobilize their operations and optimize their mobility investments. Our award-winning solution, SOTI MobiControl, allows enterprises to enable, optimize and secure their mobile workforce across all platforms to support corporate-liable and Bring Your Own Device (BYOD) policies. SOTI works closely with top mobile device manufacturers such as: Samsung, Microsoft, Intermec, Honeywell, RIM, Motorola, Aruba, Bluebird, Panasonic, ZTE, LG, etc. SOTI’s world-class remote technology is second to none & is licensed by top mobile device hardware & software brands. We are passionate about producing innovative solutions that deliver results and solve real customer needs. From our humble origins in the founder’s basement, to our industry leading position today, SOTI has worked hard to foster a company culture that we can all believe in. A culture that emphasizes personal growth, continuous innovation, and tons of fun. If you want to bring your ideas to life, apply at SOTI today. Please note that SOTI does not accept unsolicited resumes from recruiters or employment agencies. In the absence of a signed Services Agreement with agency/recruiter, SOTI will not consider or agree to payment of any referral compensation or recruiter fee.