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Mega Hiring : Customer Service : Grads : UG : 4.5 LPA : Apply Now

0 - 4 years

2 - 4 Lacs

Chennai

Posted:1 month ago| Platform: Naukri logo

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Skills Required

US Voice Customer Support IBM Voice Capgemini BPO Inbound Process Blended Process Cognizant Customer Service Email US Shift Process UK Shift Voice Support Outbound Calling HCL Upselling Technical Support Tech Mahindra Domestic BPO ITES International Voice International BPO

Work Mode

Work from Office

Job Type

Full Time

Job Description

We Are Hiring For Customer Support Role With Leading ITES Company. ( Immediate Joining) Language : Proficient in English (Read + Write + Speak ) Roles and Responsibilities Handle customer queries via phone calls, emails, or chats to resolve their concerns in a timely and professional manner. Provide accurate information about products/services to customers through various communication channels (phone, email, chat). Identify customer needs and escalate complex issues to senior team members when necessary. Maintain records of all interactions with customers using CRM software. Meet performance targets set by the company for quality metrics such as first call resolution rate, handle time, abandon rate etc. To Apply WhatsApp 'Hi' @ 9151555419 and Follow the Steps Below: a) For Sr Associate Position in Chennai Search : Customer Support Chennai (Job Code # 60) b) For Associate Position in Chennai Search : Customer Support Chennai (Job Code # 59)

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Outpace Consulting Services
Outpace Consulting Services
www.outpaceconsulting.com

Consulting

Tech City

50-100 Employees

1425 Jobs

    Key People

  • John Doe

    CEO

  • Jane Smith

    COO

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