MarTech Operations Analyst - India

What we do

At Kenvue, we realize the extraordinary power of everyday care. Built on over a century of heritage and rooted in science, we’re the house of iconic brands - including NEUTROGENA®, AVEENO®, TYLENOL®, LISTERINE®, JOHNSON’S® and BAND-AID® that you already know and love. Science is our passion; care is our talent.

Who We Are

Our global team is ~ 22,000 brilliant people with a workplace culture where every voice matters, and every contribution is appreciated. We are passionate about insights, innovation and committed to delivering the best products to our customers. With expertise and empathy, being a Kenvuer means having the power to impact millions of people every day. We put people first, care fiercely, earn trust with science and solve with courage – and have brilliant opportunities waiting for you! Join us in shaping our future–and yours.

Role reports to:

Location:

Work Location:

What you will do

Kenvue is currently recruiting for:

MarTech Operations Analyst - India

This position reports into MarTech Activation Lead India and is based in the Mumbai (Hybrid).

Who we are

At Kenvue, we realize the extraordinary power of everyday care. Built on over a century of heritage and rooted in science, we’re the house of iconic brands - including NEUTROGENA®, AVEENO®, TYLENOL®, LISTERINE®, JOHNSON’S® and BAND-AID® that you already know and love. Science is our passion; care is our talent. Our global team is made by 22,000 diverse and brilliant people, passionate about insights, innovation and committed to deliver the best products to our customers. With expertise and empathy, being a Kenvuer means to have the power to impact life of millions of people every day. We put people first, care fiercely, earn trust with science and solve with courage – and have brilliant opportunities waiting for you! Join us in shaping our future–and yours.

Role reports to: MarTech Activation Lead (IT Manager) - India

Location: Mumbai, India

Travel %: 10%

What you will do
The MarTech Operations Analyst is responsible for supporting the effective use of our Marketing Technology platforms to enhance consumer and healthcare professional experiences. You will play a key role in supporting the activation and operational excellence of MarTech platforms across the region. You will assist in project coordination, onboarding and training of users, reporting and analysis, and day-to-day operations of marketing technology tools. This role is ideal for someone with a strong foundation in marketing technology and a passion for enabling teams through process, data, and tools.

Global MarTech capabilities in the portfolio that this role will learn and support: Including but not limited to Brand websites on Digital Experience Platform (DxP), MMM (Marketing Mixed Modelling Analytics), Customer Relationship Management (CRM), Marketing Resource Management (MRM), Digital Asset Management (DAM), Product Information Management (PIM), Customer Data Platform (CDP), Digital Health products etc.

Key Responsibilities

Project Management and Support

• Assist in coordinating MarTech-related projects, including tracking milestones, and maintaining documentation.
• Requirement gathering and asset preparation for new initiatives.
• Manage timelines, risks, and dependencies across cross-functional teams.

User Onboarding & Training

• Support onboarding of new users to MarTech platforms such as CMS, CRM, DAM, MRM, and CDP.
• Deliver training sessions and assist in adapting training materials to local needs.
• Provide first-level support during hypercare periods post-launch.

Reporting & Analysis

• Generate regular reports on platform usage, adoption metrics, and user engagement.
• Assist in analyzing data to identify trends, gaps, and opportunities for improvement.
• Support the creation of dashboards and visualizations for stakeholder presentations.

Operational Support

• Monitor day-to-day operations of MarTech platforms, Marketing Mixed Modelling analytics solutions and escalate issues as needed.
• Assist in maintaining user documentation, FAQs, and best practice guides.
• Collaborate with super users and capability leads to ensure smooth operations.

Stakeholder Engagement

• Act as a point of contact for end-users, helping them navigate tools and processes.
• Support requirements collation and analysis on initiatives, support testing & feedback collection.

What we are looking for

Required Qualifications:

• MBA in Marketing, Digital Business or Information Technology, or related field.
• 3 years of experience in marketing operations, digital marketing, or MarTech support roles (client and/or agency experience).
• Strong growth mindset and demonstrated learning agility to learn new technologies and the business.

• Strong communication and interpersonal skills.
• Basic analytical and problem-solving abilities.
• Basic data analysis and reporting skills (Excel, Power BI, or similar).
• Familiarity with MarTech products and data analysis tools, such as Salesforce Marketing Cloud, CMS platforms, DAM, MRM, Google Analytics, or similar.
• Ability to manage multiple tasks and priorities effectively.

Preferred

• Experience in a FMCG, Digital, Ecommerce domain or Media agency environment.
• Exposure to project management tools (e.g., Jira, Trello, Asana).
• Ability to work in a fast-paced, cross-functional environment.

What’s in it for you

• Opportunity to grow within a global MarTech team.
• Exposure to leading marketing technologies and platforms.
• Competitive salary & benefits package.
• A collaborative and innovative work environment.
• Flexible work arrangements.

Kenvue is proud to be an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, age, national origin, or protected veteran status and will not be discriminated against on the basis of disability.

If you are an individual with a disability, please check our Disability Assistance page for information on how to request an accommodation.