Posted:4 hours ago|
Platform:
On-site
Full Time
Tata Communications Redefines Connectivity with Innovation and IntelligenceDriving the next level of intelligence powered by Cloud, Mobility, Internet of Things, Collaboration, Security, Media services and Network services, we at Tata Communications are envisaging a New World of Communications
Job Description
Technical administration or troubleshooting to ensure the efficient functionality of the solution.
Incident Validation, Incident Analysis, Solution recommendation
Assists with the development, revision, and maintenance of Standard Operating Procedures and Working Instructions
Act as a point of escalation for Level 1 customer service analysts
Coordinate with IT teams on escalations, tracking, performance issues, and outages.
Prepare Monthly Executive Summary Reports for managed clients and continuously improve their content and presentation.
Provide recommendations in tuning and optimization of systems, processes, procedures, and policies.
Maintain an inventory of the procedures used by the operations team and regularly evaluate the procedures and add, remove, and update the procedures as appropriate.
Publish weekly reports and monthly reports on customer service operations activity.
Desired Skill sets
Good knowledge on implementation, installation, integration troubleshooting and overall functionalities
Experience in troubleshooting platform related issues, data backup, restoration, retention
Maintains awareness of latest technologies in the domain
Required Skills
- Routing & Switching
- Hands on Experience on SDWAN - Versa/Fortinet/Viptela
- VPN Technologies: MPLS VPN, IPSEC VPN, DMVPN
Tata Communications
Upload Resume
Drag or click to upload
Your data is secure with us, protected by advanced encryption.
Browse through a variety of job opportunities tailored to your skills and preferences. Filter by location, experience, salary, and more to find your perfect fit.
We have sent an OTP to your contact. Please enter it below to verify.
Instantly access job listings, apply easily, and track applications.
vijayawada, indore, delhi / ncr
5.0 - 12.0 Lacs P.A.
hyderābād
Experience: Not specified
Salary: Not disclosed
gurgaon
3.0 - 4.2 Lacs P.A.
gurgaon
6.0 - 10.0 Lacs P.A.
gurgaon
6.0 - 10.0 Lacs P.A.
Salary: Not disclosed
pune, maharashtra, india
Experience: Not specified
Salary: Not disclosed
hyderabad, telangana, india
Experience: Not specified
Salary: Not disclosed
jammu & kashmir, india
Experience: Not specified
Salary: Not disclosed
