Job
Description
Department: Information Technology Reports To: Location: Noida Job Type: Full-Time Job Summary: We are seeking an experienced and proactive IT Operations Manager to oversee our company's IT infrastructure, daily operations, support services, and team performance. This role is responsible for ensuring the stability, security, and scalability of IT systems and services while driving operational excellence. Key Responsibilities: ● Lead and manage day-to-day IT operations, including infrastructure, systems administration, network management, service desk, and end-user support. ● Oversee system performance monitoring, incident management, and disaster recovery planning. ● Develop and enforce IT policies, procedures, and best practices aligned with business goals and regulatory requirements. ● Ensure high availability of mission-critical IT services and infrastructure (on-premises and cloud-based). ● Collaborate with security teams to implement and maintain cybersecurity controls and compliance standards (e.g., ISO 27001, SOC 2, GDPR). ● Manage IT vendor relationships, contracts, and service-level agreements (SLAs). ● Develop and manage IT operations budgets, forecasts, and cost-optimization initiatives. ● Recruit, mentor, and lead a high-performing IT operations team. ● Drive automation, monitoring, and continuous improvement across operational processes. ● Provide timely updates and reports to senior leadership on system health, risk assessments, and project status. ● Assist with inventory tagging, device allotment, and NOC clearance processes. ● Managing the IT inventory team Education:- ● Bachelor’s degree in Information Technology, Computer Science, or related field. Experience:- ● 6+ years in IT operations or infrastructure roles, with at least 2 years in a leadership or managerial capacity. ● Strong technical background in systems administration, cloud services (AWS, Azure), virtualization, and network security. ● Experience with ITSM tools (e.g., ServiceNow, Jira Service Desk) and monitoring platforms (e.g., Zabbix, Datadog). ● Proven success managing complex IT environments and service delivery in mid-to-large scale organizations. Skills and Competencies:- ● Excellent leadership, problem-solving, and decision-making skills. ● Strong communication and stakeholder management abilities. ● Budgeting and resource planning experience. ● Software / Licence Management. • Deep understanding of ITIL processes, DevOps principles, and cybersecurity best practices, and Assist with inventory tagging, device allotment, and NOC clearance processes. ● Ability to prioritize in a fast-paced, high-demand environment. Preferred Certifications: ● ITIL Foundation or higher. ● AWS Certified Solutions Architect / Azure Administrator/Entra AD. Show more Show less
