Manager – Operations - BDS Dentists | FMS International Dental Center

FMS Dental Hospitals 30+ years of clinical excellence | Multi-specialty | Evidence-based dentistry

Preferred Qualification:

• BDS – Mandatory
• MBA in Hospital / Healthcare Management / Operations – Strongly Preferred

Experience:

1-3 years in dental or healthcare operations (multi-center experience preferred)

Role Overview:

FMS Dental Hospitals is looking for a highly organized and clinically knowledgeable Manager – Operations to manage and streamline end-to-end dental hospital operations. The role requires a unique blend of clinical understanding (BDS) and managerial expertise, ensuring world-class patient care, operational efficiency, and adherence to FMS’s evidence-based protocols.

Key Responsibilities:Clinical & Operational Management

• Oversee daily operations of the dental hospital ensuring smooth clinical workflows
• Coordinate with senior dentists, specialists, and clinical teams across departments
• Ensure strict adherence to FMS clinical protocols, infection control, and patient safety standards
• Monitor OPD flow, chair utilization, treatment planning timelines, and patient conversions

Patient Experience & Quality

• Ensure a premium patient experience across consultation, treatment, billing, and follow-ups
• Handle patient escalations, feedback, and service recovery professionally
• Maintain high standards of ethics, transparency, and informed consent

People & Team Management

• Manage front office, clinical coordinators, assistants, and non-clinical staff
• Prepare duty rosters, leave management, and productivity tracking
• Coordinate training programs in alignment with FMS academic and research culture

Digital & Process Excellence

• Work with HMS, digital records, CBCT workflows, and treatment tracking systems
• Ensure accurate documentation, reporting, and data-driven decision-making
• Support implementation of new technologies and workflow optimizations

Inventory, Assets & Compliance

• Oversee procurement, inventory control, and vendor management
• Ensure maintenance of dental equipment and digital infrastructure
• Maintain compliance with healthcare regulations, biomedical waste management, and NABH/JCI standards (where applicable)

Business & Growth Support

• Support management in budgeting, cost control, and operational KPIs
• Coordinate with marketing teams for campaigns, patient education programs, and outreach initiatives
• Drive operational efficiency across multiple FMS centers

Required Skills & Competencies:

• Strong understanding of dental procedures, clinical workflows, and patient counseling
• Proven leadership and team-handling abilities
• Excellent communication, problem-solving, and decision-making skills
• Experience with multi-location dental or hospital setups preferred
• Data-oriented mindset with focus on quality, efficiency, and growth

Job Type: Full-time

Pay: ₹400,000.00 - ₹600,000.00 per year

Work Location: In person