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Description
Role: Manager - MICE Operations and Planning Location: Gurugram (On-site) Company Overview At Enout, we specialize in creating unforgettable human experiences for some of the world’s most iconic organizations. With a prestigious client roster that includes Google, Microsoft, Amazon, and more, we redefine employee engagement by setting a gold standard in quality, innovation, and precision. Enout is not just a company; it’s a movement that pioneers the art of human experience design. From meticulously curated off-sites to transformative team-building journeys, we collaborate with top-tier clients to craft experiences that leave a lasting impact. As we chart a path of rapid growth toward ambitious goals, this is your opportunity to embark on an extraordinary journey of personal and professional transformation. If you’re passionate about designing and delivering exceptional experiences, join us and shape the future of employee engagement for the world. Position Summary The MICE Operations and Planning Manager is responsible for planning, managing, and executing highquality corporate experiences, including off-sites, conferences, team-building events, and incentives. This role is pivotal in ensuring flawless delivery, operational excellence, and client satisfaction. The MICE Operations Manager coordinates all logistical elements, manages vendor relationships, ensures alignment with client expectations, and upholds Enout’s reputation for premium experiences. Key Responsibilities Operational Planning and Execution Develop and manage end-to-end operational plans for all MICE projects, ensuring seamless delivery. Coordinate with the sales and client servicing teams to understand project requirements and expectations. Create detailed itineraries, event schedules, and contingency plans. Supervise on-ground execution, ensuring all activities run smoothly and align with client expectations. Vendor and Resource Management Identify, negotiate, and manage relationships with vendors (hotels, transport providers, caterers, etc.). Ensure all vendor deliverables meet Enout’s high-quality standards and timelines. Conduct quality checks on all vendor-provided services and materials before client interaction. Budgeting and Cost Control Collaborate with the sales team to finalize budgets and align operational plans within cost parameters. Monitor expenses throughout the project to prevent cost overruns. Provide post-event financial reconciliations and cost analysis for internal review. Risk and Contingency Management Identify potential risks and develop contingency plans for emergencies or unforeseen challenges. Ensure health, safety, and compliance standards are met for all experiences. Collaboration and Communication Serve as the key liaison between the client servicing team and on-ground teams, ensuring smooth communication. Provide regular updates to stakeholders, including clients, internal teams, and vendors. Coordinate with the creative and design teams to ensure alignment of operational elements with the client’s vision. Post-Event Reporting and Analysis Conduct debrief meetings with internal teams to analyze event successes and improvement areas. Collect client feedback to identify areas for operational enhancements. Maintain records of event details, vendor performance, and budgets for future reference. Key Skills And Qualifications Must-Have Skills Project Management Expertise: Strong ability to manage multiple projects, timelines, and deliverables in a structured manner. Vendor Management: Proven experience in negotiating with and managing vendors across hospitality, travel, and event domains. Attention to Detail: A keen eye for quality and operational precision to uphold Enout’s premium standards. Problem-Solving Skills: Quick thinking and the ability to troubleshoot on-ground challenges efficiently. Budgeting Skills: Proficiency in cost estimation, tracking, and reconciliation to optimize resource allocation. Communication Skills: Strong verbal and written communication for seamless coordination across stakeholders. Tech-Savvy: Familiarity with project management tools (e.g., Asana, Trello) and event planning software Good-to-Have Skills Experience in corporate events, travel management, or hospitality. Knowledge of health and safety regulations for events and travel. Familiarity with global MICE destinations and vendor ecosystems. Work Environment Travel Requirement: This role involves extensive travel (domestic and international) to accompany clients and ensure flawless experience execution. Dynamic and Collaborative: Work in a fast-paced environment with opportunities to lead impactful projects for top corporate clients. What We Offer Exciting and meaningful projects with industry-leading clients. A collaborative and supportive work environment. Opportunities for professional growth and skill development. Exposure to cutting-edge human experience strategies. Why Join Enout? At Enout, you’ll have the opportunity to shape the future of our business by building relationships with some of the most influential companies in India. This is a high-impact role where your work will directly contribute to Enout’s growth and success. If you thrive in a dynamic, competitive environment and have the skills to turn potential accounts into success stories, we want to hear from you. Show more Show less
