Manager

Basic Function

• In-depth understanding of end-to-end accounts receivable process
• Excellent knowledge of cash applications, bank reconciliation and payment requests
• Expertise in cash receipting, debtor management and query management
• Time and priority management – manage multiple deadlines in a fast-paced environment
• Ensure all payments are accounted for and correctly posted by reconciling the accounts receivable ledger
• Manage and streamline the billing and collections processes to ensure timely collection of payments
• Proactively manage a portfolio of complex, medium-to-high value clients, ensuring the timely negotiation, collection and settlement of overdue invoices.
• Ensuring a high standard of & accurate customer payments reconciliation, investigation of debt issues taking necessary actions to maximize debt collection within budgeted costs and agreed service standards.
• Diligently investigate unpaid invoices with the overriding aim of reducing debt and the risk of possible bad debt exposure to the business
• Reduction in debt in accordance with departmental and individual objectives by implementing excellent methods of credit control.
• Finding the most efficient and effective method of collection / resolution, utilizing waiver /write off within authority.
• Provide excellent service to clients to ensure we are seen as the most admired partner with which to do business.
• The impact to the business, which could be both regulatory, financial and deteriorating situations, needs to be addressed immediately by engaging with senior management within the business.
• Responding to the clients with comprehensive answers to their queries through phone calls, emails and letters. This can involve creating new solutions to complex problems

Performance Parameters

• Provide excellent service to varied internal & external stakeholders within agreed service level agreements where applicable.
• Provide a timely and accurate MI covering accountabilities and objectives.
• Team objectives and accomplishment of assigned goals

Primary Interactions

Internal

• Sr Manager/ AVP, for the purpose of reporting performance, escalation handling, clarifying concerns, seeking support and monthly evaluation of performance
• On Shore manager for the purpose of handling process related issues, queries and escalated transactions

External

• Client operations team, trainers and SMEs for the purpose of reporting developing and updating training curriculum, provide feedback on training and discussing specific action plans
• Escalation teams at the client end for the purpose of seeking clarifications & answering queries
• Onshore Team Manager and SMEs for daily planning of work and execution of deliverables

Work Experience & Other Requirements

• B. Com / M. Com / Degree in Accounting or Finance with strong practical experience in reporting for more than 10 - 12 years
• Proven work experience as an Accounts Receivable Manager
• Excellent analytical skills, familiarity with accounting software, and advanced formulas in MS Excel
• Strong problem-solving attitude, confidentiality, and team management skills

Excellent communication skills