Manager, Enterprise Applications

Manager, Business Applications

The Opportunity

Primary Responsibilities

Leadership & Team Development

• Build, scale, and mentor a high-performing Business Applications team, including application support, solution delivery, and integration specialists.
• Establish a clear roadmap for growth, ensuring the team scales effectively with business needs.
• Foster a collaborative and high-performance culture, promoting knowledge sharing and continuous learning.
• Define and implement KPIs and success metrics for application support and delivery functions.
  

Business Applications & Support Management

• Own and drive the implementation, and optimization of Salesforce, NetSuite, Workato, and other key business applications.
• Establish and lead an application support function, ensuring high-quality, responsive, and scalable support for business users.
• Implement ITSM best practices for issue tracking, resolution, and proactive system monitoring.
• Partner with business stakeholders to prioritize, manage, and deliver high-impact projects.
• Oversee system administration, governance, and data integrity across business applications.
  

Integration & Process Automation

• Manage and optimize integration platforms, ensuring seamless data flow between systems.
• Lead efforts to automate business processes, reducing manual work and increasing efficiency.
• Work closely with all stakeholders to ensure scalable, secure, and well-documented integrations.
• Maintain compliance with security, data privacy, and governance policies across applications.
  

Strategic Planning & Continuous Improvement

• Identify and implement best practices for system scalability, user adoption, and operational excellence.
• Stay ahead of emerging trends in Salesforce, NetSuite, and enterprise integrations, bringing innovative solutions to the organization.
• Partner with other IT functions, finance, marketing, sales, customer success, and other teams to optimize revenue operations, order management, and business workflows.
  

What You Bring to the Role

• 8+ years of experience in Business Applications, IT, or related fields, with 3+ years in a leadership role.
• Proven experience managing Salesforce and NetSuite ecosystems, including governance, administration, and optimization.
• Strong expertise in Workato or other integration platforms, with experience in API-driven automation.
• Experience building and scaling an application support function, implementing ITSM best practices.
• Excellent leadership skills, with a track record of growing and mentoring teams.
• Strong understanding of business processes across finance, sales, and operations.
• Ability to manage complex projects, drive stakeholder alignment, and deliver high-impact outcomes.
• Knowledge of data governance, security best practices, and compliance frameworks (SOC 2, GDPR, etc.).
  

Preferred Qualifications

• Hands-on experience with Salesforce CPQ, NetSuite financials, and revenue operations.
• Familiarity with Tableau, Snowflake, or other data visualization and analytics tools.
• Certifications in Salesforce, NetSuite, ITIL, or Workato are a plus.