Tesco India • Bengaluru, Karnataka, India • Hybrid • Full-Time • Permanent • Apply by 30-Jun-2025
About the role
Part of the Digital Transformation team at Tesco Business Services, my team and I govern, support and sustain the automation solutions in line with Tesco defined standards and guidelines.
What is in it for you
At Tesco, we are committed to providing the best for you. As a result, our colleagues enjoy a unique, differentiated, market- competitive reward package, based on the current industry practices, for all the work they put into serving our customers, communities and planet a little better every day. Our Tesco Rewards framework consists of pillars - Fixed Pay, Incentives, and Benefits. Total Rewards offered at Tesco is determined by four principles - simple, fair, competitive, and sustainable. Salary - Your fixed pay is the guaranteed pay as per your contract of employment. Performance Bonus - Opportunity to earn additional compensation bonus based on performance, paid annually Leave & Time-off - Colleagues are entitled to 30 days of leave (18 days of Earned Leave, 12 days of Casual/Sick Leave) and 10 national and festival holidays, as per the company’s policy. Making Retirement Tension-FreeSalary - In addition to Statutory retirement beneets, Tesco enables colleagues to participate in voluntary programmes like NPS and VPF. Health is Wealth - Tesco promotes programmes that support a culture of health and wellness including insurance for colleagues and their family. Our medical insurance provides coverage for dependents including parents or in-laws. Mental Wellbeing - We offer mental health support through self-help tools, community groups, ally networks, face-to-face counselling, and more for both colleagues and dependents. Financial Wellbeing - Through our financial literacy partner, we offer one-to-one financial coaching at discounted rates, as well as salary advances on earned wages upon request. Save As You Earn (SAYE) - Our SAYE programme allows colleagues to transition from being employees to Tesco shareholders through a structured 3-year savings plan. Physical Wellbeing - Our green campus promotes physical wellbeing with facilities that include a cricket pitch, football field, badminton and volleyball courts, along with indoor games, encouraging a healthier lifestyle.
You will be responsible for
- Developing and leading a high performing team, creating an environment for success by setting direction and coaching them to succeed through inspiring conversations every day. (Refer to the expectations of a manager at Tesco- the minimum standards) - Initiates and designs continuous improvements initiatives to drive performance within their teams - Accountable for achieving teams objectives, stakeholder management and escalation management. - Making decisions within policy and procedure framework to deliver business plans. - Implement Digital Transformation strategy and the shared vision across Tesco - Track and manage Digital operations KPIs and related Incident Managements across Tesco as per agreed SLAs - Manage Technology governance to track change pipeline for all application interacting with bots - Manage & administer Digital Infrastructure with activities like version upgrades, disaster recovery, licensing etc. - Drive and execute Change Management related to Bots & Digital Projects - Review, audit and report adherence to compliance standards and guidelines for Digital Solutions - Ensure frequent and relevant updates to all relevant parties across all levels of the business at all times - Develop and lead a high performing team of individual contributors, giving them the opportunities to be their best by coaching, career development conversations and effective performance management - Identify and initiate projects to improve and optimise ways of working within the team - Ensure my team prepares appropriate documentation for all live automations solution - Frequently review and refine the Automation Methodology in partnership with all relevant stakeholders - Drive setting up of Digital Academy by building Knowledge base/reusable assets - Automation Support Model – Drive and implement cohesive automation support model across Tesco that brings together all the disparate stakeholders across Technology and Business teams - Ensure that my team and I adhere to norms, guidelines and practices laid out for Digital solutions at all times - Following our Business Code of Conduct and always acting with integrity and due diligence - Live our values of 'We treat everyone how we like to be treated' & "No one tries harder for customers" everyday
You will need
Experience level - 8 to 12 years preferred Domain skills: - Incident and Problem Management - Service Delivery Management - Designing Functional and Solution Design Documents preferred - Understanding of Lean and Six Sigma principles
People Skills: - Managing and leading Digital Transformation teams
Technical skills: - Expertise and experience with one of the below tools - Primary Skills: Hyperautomation, HITL, RPA Tools (Automation Anywhere, UIPath) & Setting up Infrastructure - Power Platform (Power App, Power BI, Power Automate), Sharepoint - Secondary skills - VBA, Python, SQL, C#, Tableau, - LCNC, etc - JIRA, Confluence, Github
- Customer Focus - Managing and Influencing Stakeholders - Managing People - Managing Operational Delivery & Service Management - Managing and driving change across the business - Leading and Managing Projects - Setting up and managing objectives and KPIs
About us
Tesco in Bengaluru is a multi-disciplinary team serving our customers, communities, and planet a little better every day across markets. Our goal is to create a sustainable competitive advantage for Tesco by standardising processes, delivering cost savings, enabling agility through technological solutions, and empowering our colleagues to do even more for our customers. With cross-functional expertise, a wide network of teams, and strong governance, we reduce complexity, thereby offering high-quality services for our customers. Tesco in Bengaluru, established in 2004 to enable standardisation and build centralised capabilities and competencies, makes the experience better for our millions of customers worldwide and simpler for over 3,30,000 colleagues. Tesco Business Solutions: Established in 2017, Tesco Business Solutions (TBS) has evolved from a single entity traditional shared services in Bengaluru, India (from 2004) to a global, purpose-driven solutions-focused organisation. TBS is committed to driving scale at speed and delivering value to the Tesco Group through the power of decision science. With over 4,400 highly skilled colleagues globally, TBS supports markets and business units across four locations in the UK, India, Hungary, and the Republic of Ireland. The organisation underpins everything that the Tesco Group does, bringing innovation, a solutions mindset, and agility to its operations and support functions, building winning partnerships across the business. TBS's focus is on adding value and creating impactful outcomes that shape the future of the business. TBS creates a sustainable competitive advantage for the Tesco Group by becoming the partner of choice for talent, transformation, and value creation.
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