Manager – Digital Production Delivery [T500-19614]

About Delta Tech Hub:

Delta Air Lines (NYSE: DAL) is the U.S. global airline leader in safety, innovation, reliability and customer experience. Powered by our employees around the world, Delta has for a decade led the airline industry in operational excellence while maintaining our reputation for award-winning customer service. With our mission of connecting the people and cultures of the globe, Delta strives to foster understanding across a diverse world and serve as a force for social good. Delta has fast emerged as a customer-oriented, innovation-led, technology-driven business. The Delta Technology Hub will contribute directly to these objectives. It will sustain our long-term aspirations of delivering niche, IP-intensive, high-value, and innovative solutions. It supports various teams and functions across Delta and is an integral part of our transformation agenda, working seamlessly with a global team to create memorable experiences for customers.

Responsibilities:

• Lead and coordinate a cross-functional team of content strategists, visual designers, and content delivery specialists.
• Own workload planning, resource prioritization, and team capacity management to ensure efficient execution.
• Manage and continuously improve workflow processes, tools, and documentation to support scalable content delivery.
• Act as the primary point of contact for stakeholder communication, ensuring alignment on timelines, deliverables, and expectations.
• Run status meetings, maintain the status documentation, and ensure visibility into project progress and blockers.
• Collaborate closely with developers to ensure smooth design-to-dev handoff, including clear specs, asset delivery, and QA support.
• Serve as a bridge between creative, strategy, and technical teams, ensuring both visual fidelity and performance optimization.
• Drive accountability for on-time, high-quality delivery of digital content and experiences.
• Identify and implement innovations in workflow processes and tools to improve team efficiency and output quality.

WHAT YOU NEED TO SUCCEED (MINIMUM QUALIFICATIONS):

• Possess a Bachelor’s degree in in Computer Science, Computer Information Systems or BE / B Tech or ME / M Tech, preferably in a technical or scientific field
• Experience in Team Leadership: Managed, mentored, coached and developed teams, fostering a collaborative and creative work environment
• Experience in Resource Allocation, Capacity Planning & Resource utilization
• 12+ years’ experience in digital content operations, digital content strategy withing e Commerce, or marketing technology environments, including 5 years of leadership experience
• Excellent team coordination, workload planning, and prioritization skills.
• Experience mentoring team members and fostering a culture of collaboration, ownership, and continuous learning.
• Strong communication skills with the ability to manage stakeholder relationships, run status meetings, and maintain project documentation.
• Demonstrated ability to act as a bridge between creative, strategy, and technical teams, ensuring alignment and delivery quality.
• Basic knowledge of web development technologies such as HTML, CSS, and JavaScript.
• Understanding of web and mobile guidelines, accessibility standards, and responsive design principles.
• Strong understanding of design-to-development workflows, including asset handoff, spec documentation, and QA processes.
• Experience in Performance Management by providing regular performance feedback, recognizing achievements and addressing areas for improvement.
• Consistently prioritizes safety and security of self, others, and personal data.
• Embraces diverse people, thinking, and styles.

WHAT WILL GIVE YOU A COMPETITIVE EDGE (PREFERRED QUALIFICATIONS):

• Strong cross functional collaboration
• Solid foundation in Adobe tools
• Previous retail, airline, or e-commerce design experience
• Experience building or scaling design operations (DesignOps) or content operations frameworks.
• Ability to define and track operational KPIs (e.g., throughput, velocity, quality metrics) to drive performance and accountability.
• Familiarity with AI-assisted design/content tools (e.g., Figma plugins, generative content platforms) to boost team efficiency.
• Ability to evaluate and implement new technologies that improve delivery speed, quality, or personalization capabilities.