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Manager - Delivery (Oracle CX - Field Services)

Manager - Delivery (Oracle CX - Field Services)

Argano

0 years

6 - 8 Lacs

hyderābād

Posted:2 days ago| Platform: GlassDoor logo

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Skills Required

oracle design service architecture configuration scheduling algorithms routing efficiency forecasting integration rest crm customization inventory management maintenance engagement programming code data migration workflow reports strategies drive

Work Mode

On-site

Job Type

Part Time

Job Description

Responsibilities:

Key personnel to design and implement end to end solutions that are scalable and robust by leveraging Oracle Field Service Cloud
Present technical and functional capabilities of Oracle Field Service Cloud platform to clients
Collaborate with customers on Business Requirements Specifications, Design &
Architecture path and also perform configuration of modules & customizations independently
Design and implement dynamic scheduling algorithms to enhance resource allocation and routing efficiency
Stay updated with periodic Oracle releases and use the latest standard best practice
Serve as a liaison between sales, technical and functional teams
Provide direction to internal cross-functional teams including business analysts and developers, to ensure successful project delivery

Must Have:

Experience in implementing Oracle Field Service modules including Forecasting, Scheduling and Routing etc
Analyse and optimize field service workflows, ensuring seamless integration with Oracle Field Service applications
Familiarity to build Oracle Field Service forms, workflows, triggers, and Field updates
Experience in working with REST APIs and Integrations with other CX products
Understanding CRM principles as well as managing customer expectations, handling feedback, and ensuring a positive customer experience
Strong techno-functional skills in proposing, designing optimal solutions, including ownership of the overall solution for customization / integrations on Oracle Field Service Cloud projects

Desired:

Working knowledge on products related Inventory management, Order management, Depot repair, Maintenance management
Knowledge of integration with other CX products like Engagement cloud would be an added advantage
Strong Programming skills, as well as the ability to review complex code bases written by others.
Understanding of Cloud Architecture & knowledge on Data Migration.
Extension to other platforms on Workflow, Reports, APIs, and Error Handling

Argano is the first of its kind: a digital consultancy totally immersed in high-performance operations. We steward enterprises through ever-evolving markets, empowering them with transformative strategies and technologies to exceed customer expectations, unlock commercial innovation, and drive optimal efficiency and growth.

Argano is an equal-opportunity employer. All applicants will be considered for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, veteran status, or disability status.

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Manager - Delivery (Oracle CX - Field Services)