Manager CRM

Adissia Developers

8 - 12 years

7 - 11 Lacs

coimbatore

Posted:-1 days ago| Platform:

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Skills Required

team management agency management credit underwriting collection management collections strategy recovery credit appraisal sales delinquency management disbursement recovery operations collections mis debt management finance communication skills

Work Mode

Work from Office

Job Type

Full Time

Job Description

A) Collections Strategy & Revenue Control
Manage end\-t-end receivables across all active projects. Develop payment follow\-up plans based on: Stage completion timelines Agreement execution status Banking support requirements Monitor: Booking advance collection All milestone\-based & delayed payments Conduct Daily Collection Review with CRM & Finance representatives Business Impact Sustained cash flow & strong revenue control B) Customer Communication & Relationship Management Manage conversations on: Payment schedule clarifications Delay reasons & financial planning support Penalty\/interest policies as per agreement Arrange on\-site collection drives and online payment support Minimize payment defaults through proactive communication Ensures Low delinquency & high customer retention C) Banking Coordination for Funding & Disbursements Collaborate with CRM \Banking\/APF team to: Expedite loan disbursements Reduce manual payment delays Handle part\-payment and pending disbursement follow\-up Align with Finance to secure: Pre\-EMI confirmation NACH mandate activation Drives Quick bank assisted revenue conversion D) Legal & Policy Compliance Ensure adherence to: RERA milestone payment norms Statutory guidelines preventing fraudulent collections Coordinate with Legal team for: Demand notice initiation Escalation in default cases Pre\-cancellation advisory Prevents Legal disputes & escalations from customers E) Cross\-Functional Coordination Work closely with: Sales Teams Booking validation & initial payment compliance Projects Team Update construction status to trigger milestone demands CRM Post\-Sales Agreement execution status & handover sequencing Finance Team Invoice generation & ledger reconciliation Raise queries on: Disputed balances Interest waivers Cheque bounce cases Keeps entire delivery pipeline financially aligned F) Team Leadership & Performance Management Lead & mentor: Collection Executives Banking\/APF Support Team Field Visit Collection Coordinators Define: Monthly targets SLA for follow\-ups Customer communication scripts Provide training on: Negotiation handling Objection management ERP\/CRM usage Builds High\-performance collection division G) MIS, Collection Analytics & Reporting Maintain daily dashboards on: Outstanding receivables Project\-wise collections DPD (Days Past Due) metrics Cancellation risk analysis Forecast monthly revenue inflow to management Create Root\-Cause Analysis Reports for delinquencies Ensures Leadership visibility on financial health H) Revenue Risk Prevention & Cancellation Mitigation Identify high\-risk customers early using: Payment behavior pattern Loan delay indicators Initiate preventive steps: Restructuring of payment timelines Bank funding acceleration support Legal notice escalation in extreme cases Maintain Protects Revenue & inventory value