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JOB_POSTING-3-71414-3 Job Description Role Title: Manager - Collections Strategy Delivery L90 Company Overview: Synchrony (NYSE: SYF) is a premier consumer financial services company delivering one of the industry’s most complete digitally enabled product suites. Our experience, expertise and scale encompass a broad spectrum of industries including digital, health and wellness, retail, telecommunications, home, auto, outdoors, pet and more. We have recently been ranked #2 among India’s Best Companies to Work for by Great Place to Work. We were among the Top 50 India’s Best Workplaces in Building a Culture of Innovation by All by GPTW and Top 25 among Best Workplaces in BFSI by GPTW. We have also been recognized by AmbitionBox Employee Choice Awards among the Top 20 Mid-Sized Companies, ranked #3 among Top Rated Companies for Women, and Top-Rated Financial Services Companies. Synchrony celebrates ~52% women diversity, 105+ people with disabilities, and ~50 veterans and veteran family members. We offer Flexibility and Choice for all employees and provide best-in-class employee benefits and programs that cater to work-life integration and overall well-being. We provide career advancement and upskilling opportunities, focusing on Advancing Diverse Talent to take up leadership roles. Organizational Overview Credit Team decisions credit actions across the lifecycle of a customer – from acquisition to account management to collections and recover – we work towards managing credit and fraud losses and elevating customer experience through powerful and proprietary insights on customer risk and credit behaviours. The actionable insights are driven by access to numerous alternative data sources, new age technologies, focused strategies, emerging algorithms, and predictive precision. Spread across 10 pillars the credit team in India caters to the entire gamut of decision sciences, from data management to model development to strategy design, and bringing it all to life through technology, and managing within the guardrails of our regulatory requirements. As part of the team, you will have access to some unique product propositions, functional and leadership training, interaction with executive leadership team and a myriad of diverse perspectives. Role Summary/Purpose The Manager – Collections Strategy Delivery Build role is responsible for implementation of Collection strategies as they relate to Pre-Delinquent, Delinquent (pre-charge off) & Recovery accounts utilizing SAS, Experian Power Curve (Strategy Manager) and Fiserv Rules. The Analyst leads solution development with build team, direct manager and change requestor for new projects, new clients and Strategy Change Initiatives within Strategy Delivery Team. Analysis of collection strategies and development/ enhancement of Phone and Alternate channel implementation processes are key elements to the success of the Strategy Delivery Team. Participates on multiple initiatives as Build SME for SAS, Strategy Manager application and Fiserv Rules Platform. As a Manager, you are required to be proficient in handing projects and engaging with stakeholders independently. Key Responsibilities Implements Collections and Operational Strategy initiatives for all delinquent accounts and Strategy designated Pre-Delinquent accounts leveraging leading edge technology to enhance customer experience Partner with collections strategy development team, collection operations and process owners to determine strategy implementation requirements and develop/ ensure streamlined approaches to coding, unit testing and queuing process Works independently to provide Level of Effort for scoping and scheduling Project Manager/ SME for collections projects involving Phone and Alternate channel strategies/Strategy manager processes Provides recommendations for process enhancements based upon Design Reviews Develop and monitor dashboards including analysis, action plans and identification of process improvements support simplification strategies including life-cycle tools and treatments specific to champion/challenger strategies that include digital channels and other outbound correspondence Partners with process owners in establishing procedures and requirements to ensure accurate and timely delivery with regulatory and compliance standards Partners with Collections Data Warehouse team and Enterprise Data Lake teams for issue resolution Work independently with minimum to moderate supervision Fiserv Rules account level research for understanding of Collection processing Perform other duties and/or special projects as assigned Required Skills/Knowledge Bachelor’s degree with 2 + years of experience, or in lieu of a degree 4 + years of relevant work experience Minimum 2 + years of hands-on experience with SAS or knowledge of SAS programming Minimum 2 + years of experience with design, test and control environments working with large amounts of data Minimum 1+ years analytical and decision-making experience. Desired Skills/Knowledge 1 year of experience with FISERV/FD Rules/ Strategy Manager Development (batch mode) 1 year of Project Management Experience Ability to effectively prioritize and manage multiple projects concurrently with commitment to deadlines. Demonstrated ability to effectively communicate and present business results to management. Eligibility Criteria: Bachelor’s degree with 2 + years of experience, or in lieu of a degree 4 + years of relevant experience in financial services, collections, operations, data analysis and analytics Work Timings: This role qualifies for Enhanced Flexibility and Choice offered in Synchrony India and will require the incumbent to be available between 06:00 AM Eastern Time – 11:30 AM Eastern Time (timings are anchored to US Eastern hours and will adjust twice a year locally). This window is for meetings with India and US teams. The remaining hours will be flexible for the employee to choose. Exceptions may apply periodically due to business needs. Please discuss this with the hiring manager for more details. For Internal Applicants Understand the criteria or mandatory skills required for the role, before applying Inform your manager and HRM before applying for any role on Workday Ensure that your professional profile is updated (fields such as education, prior experience, other skills) and it is mandatory to upload your updated resume (Word or PDF format) Must not be any corrective action plan (Formal/Final Formal) L4 to L7 Employees who have completed 12 months in the organization and 12 months in their current role and level are only eligible L8+ Employees who have completed 18 months in the organization and 12 months in their current role and level are only eligible Employees at L4+ are eligible to apply Grade / Level : 09 Job Family Group Credit Show more Show less
