Manager - Collections Strategy Delivery (L09)

The role of Manager - Collections Strategy Delivery L90 at Synchrony involves implementing collection strategies for pre-delinquent, delinquent, and recovery accounts. The responsibilities include leading solution development, analyzing collection strategies, enhancing phone and alternate channel implementation processes, and participating in various initiatives. The Manager is expected to be proficient in project management and stakeholder engagement. Key responsibilities of the role include implementing operational strategy initiatives, partnering with different teams to determine strategy implementation requirements, providing scoping and scheduling efforts independently, and developing dashboards for analysis and process improvements. The Manager will also work on process enhancements, regulatory compliance, issue resolution, and account level research. Candidates for this position should have a Bachelor's degree with at least 2 years of experience or 4+ years of relevant work experience. They should possess hands-on experience with SAS, knowledge of SAS programming, experience with large data sets, and analytical decision-making skills. Desired skills include experience with FISERV/FD Rules/ Strategy Manager Development, project management, prioritization, and effective communication. Eligibility criteria for this role include a Bachelor's degree with 2+ years of experience in financial services, collections, operations, data analysis, or analytics. The work timings for this role are between 06:00 AM Eastern Time and 11:30 AM Eastern Time, with flexibility for the employee to choose remaining hours. Internal applicants should ensure they meet the mandatory skills criteria, inform their manager and HRM before applying, update their professional profile, and meet the tenure requirements based on their grade level. Overall, the Manager - Collections Strategy Delivery L90 role at Synchrony offers an opportunity to work on innovative strategies, collaborate with cross-functional teams, and contribute to enhancing customer experience through data-driven insights and technology.,