Manager - Collections Strategy Delivery (L09) Synchrony

1.0 - 5.0 years

0 Lacs

kolkata, west bengal

On-site

The role of Manager - Collections Strategy Delivery L90 at Synchrony involves implementing collection strategies for pre-delinquent, delinquent, and recovery accounts. The responsibilities include leading solution development, analyzing collection strategies, enhancing phone and alternate channel implementation processes, and participating in various initiatives. The Manager is expected to be proficient in project management and stakeholder engagement. Key responsibilities of the role include implementing operational strategy initiatives, partnering with different teams to determine strategy implementation requirements, providing scoping and scheduling efforts independently, and developing dashboards for analysis and process improvements. The Manager will also work on process enhancements, regulatory compliance, issue resolution, and account level research. Candidates for this position should have a Bachelor's degree with at least 2 years of experience or 4+ years of relevant work experience. They should possess hands-on experience with SAS, knowledge of SAS programming, experience with large data sets, and analytical decision-making skills. Desired skills include experience with FISERV/FD Rules/ Strategy Manager Development, project management, prioritization, and effective communication. Eligibility criteria for this role include a Bachelor's degree with 2+ years of experience in financial services, collections, operations, data analysis, or analytics. The work timings for this role are between 06:00 AM Eastern Time and 11:30 AM Eastern Time, with flexibility for the employee to choose remaining hours. Internal applicants should ensure they meet the mandatory skills criteria, inform their manager and HRM before applying, update their professional profile, and meet the tenure requirements based on their grade level. Overall, the Manager - Collections Strategy Delivery L90 role at Synchrony offers an opportunity to work on innovative strategies, collaborate with cross-functional teams, and contribute to enhancing customer experience through data-driven insights and technology.,

Posted 2 weeks ago

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Collections Strategy Delivery Synchrony

1.0 - 5.0 years

0 Lacs

pune, maharashtra

On-site

The Manager - Collections Strategy Delivery L90 role at Synchrony involves implementing collection strategies for delinquent and pre-delinquent accounts, utilizing tools like SAS, Experian Power Curve, and Fiserv Rules. As a Manager in this role, you will lead solution development for new projects and initiatives within the Strategy Delivery Team. Your responsibilities include analyzing collection strategies, enhancing implementation processes, and providing recommendations for process improvements. You will collaborate with various teams to ensure strategy implementation requirements are met and develop streamlined approaches to coding and testing. Additionally, you will be responsible for scoping and scheduling projects, monitoring dashboards, and identifying process enhancements to support simplification strategies. The role also involves working with stakeholders independently, ensuring compliance with regulatory standards, and resolving account-level issues related to collection processing. To qualify for this position, you should have a Bachelor's degree with at least 2 years of experience in financial services, collections, operations, data analysis, or analytics. Alternatively, you can have 4+ years of relevant work experience in lieu of a degree. Proficiency in SAS programming, experience with design, test, and control environments, and analytical decision-making skills are essential for this role. Desired skills include familiarity with FISERV/FD Rules/Strategy Manager Development, project management experience, and the ability to effectively prioritize and manage multiple projects while meeting deadlines. Effective communication and presentation skills are also key requirements for this role. This position offers Enhanced Flexibility and Choice, requiring availability between 06:00 AM Eastern Time and 11:30 AM Eastern Time for meetings with teams in India and the US. The remaining hours are flexible for the employee to choose, with occasional exceptions due to business needs. If you are an internal applicant, ensure you meet the eligibility criteria and inform your manager and HRM before applying. Update your professional profile on Workday and upload your resume in Word or PDF format. Employees at Grade/Level 09 who meet the specified tenure requirements are eligible to apply for this role.,

Posted 2 weeks ago

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