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Manager, Billing Operations

Manager, Billing Operations

OpenText

8 - 10 years

0 Lacs

chennai tamil nadu india

Posted:1 day ago| Platform:

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Skills Required

billing opentext management creativity collaboration ai licensing leadership drive compliance support automation coaching development recognition audit escalation optimization finance resolve controls audits accounting erp sap oracle communication netsuite diversity recruiting

Work Mode

On-site

Job Type

Full Time

Job Description

Opentext - The Information Company

OpenText is a global leader in information management, where innovation, creativity, and collaboration are the key components of our corporate culture. As a member of our team, you will have the opportunity to partner with the most highly regarded companies in the world, tackle complex issues, and contribute to projects that shape the future of digital transformation.

AI-First. Future-Driven. Human-Centered.

At OpenText, AI is at the heart of everything we do—powering innovation, transforming work, and empowering digital knowledge workers. We're hiring talent that AI can't replace to help us shape the future of information management. Join us.

Your Impact

The Manager – Billing Operations will lead a team responsible for end-to-end billing activities across Licensing, Professional Services, Renewals, and Cloud offerings. The role is designed to provide strategic oversight, operational excellence, and leadership in a fast-paced, evolving environment. The Manager will drive process improvements, ensure compliance, and support transformation initiatives including automation and AI adoption.

What The Role Offers

Team Leadership & Development
Lead and mentor a team of billing analysts and specialists.
Provide coaching, performance feedback, and career development support.
Foster a culture of accountability, collaboration, and continuous improvement.
Billing Operations Oversight
Manage accurate and timely billing for Licensing, PS, Renewals, and Cloud services.
Ensure adherence to contractual terms, revenue recognition policies, and audit requirements.
Act as the escalation point for complex billing issues and customer disputes.
Process Optimization & Automation
Identify and implement process improvements to enhance billing accuracy and efficiency.
Collaborate with IT and Finance teams to drive automation and AI-based solutions.
Monitor KPIs and SLAs to ensure operational targets are met.
Stakeholder Collaboration
Partner with Sales, Customer Success, Finance, and Legal teams to resolve billing-related queries.
Support cross-functional initiatives including system integrations
Compliance & Controls
Maintain strong internal controls and ensure compliance with SOX and other regulatory requirements.
Support internal and external audits with timely and accurate documentation.

What You Need To Succeed

Bachelor’s degree in Finance, Accounting, Business, or related field (MBA preferred).
8-10 years of experience in billing operations, with at least 2 years in a leadership role.
Strong understanding of billing processes for Licensing, PS, Renewals, and Cloud.
Experience with ERP systems (e.g., SAP, Oracle) and billing platforms.
Proven ability to lead teams, manage change, and drive results.
Excellent communication, analytical, and problem-solving skills.
Experience in ERP systems like Netsuite and SAP
Familiarity with AI tools and automation in billing processes.
Ability to work in a global, matrixed organization.

OpenText's efforts to build an inclusive work environment go beyond simply complying with applicable laws. Our Employment Equity and Diversity Policy provides direction on maintaining a working environment that is inclusive of everyone, regardless of culture, national origin, race, color, gender, gender identification, sexual orientation, family status, age, veteran status, disability, religion, or other basis protected by applicable laws.
If you need assistance and/or a reasonable accommodation due to a disability during the application or recruiting process, please contact us at hr@opentext.com. Our proactive approach fosters collaboration, innovation, and personal growth, enriching OpenText's vibrant workplace.

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Manager, Billing Operations