Manager - ADM - Hyderabad

Manager – Client to Cash (CTC) – Alternative Delivery Model- Deloitte Support Services India Private Limited

The Global ADM (Alternative Delivery Model) team is accountable for the end-to-end management of personnel and financial records related to ADM resources. Key responsibilities include posting and maintaining personnel records, uploading and verifying time entries, reconciling invoices in the S4 system, recording invoice postings, releasing accruals for posted invoices, and conducting periodic reconciliations of accrual accounts. In addition, the team maintains all necessary tables and mappings to ensure seamless process flow and data integrity. The Global ADM team works closely with Finance teams across geographies to reconcile and report on ADM services. Collaboration extends to Delivery Centers, internal technology teams, Interfirm, and PTP, ensuring accurate and timely reporting and support for all stakeholders involved in the ADM process.

Work you’ll do

The key job responsibilities include the following:

• Oversee GFS ADM operations in Hyderabad, ensuring team performance, quality, and compliance.
• Drive accuracy and efficiency through robust quality controls and process oversight.
• Serve as the ADM subject matter expert, bridging technology and finance to ensure system integrity and accurate outcomes.
• Partner with client senior leaders to align ADM strategies, demand, and capacity.
• Lead the implementation of standardized processes and continuous improvement initiatives. Proactively identify process inefficiencies and risks, recommending and implementing effective controls
• Guide the team in documenting, monitoring, and enhancing internal controls while educating stakeholders on best practices.
• Foster a high-performance culture focused on exceptional client service.
• Maintain accountability for operational reporting and daily workflow planning.
• Apply advanced knowledge of accounting principles and internal controls to all processes.
• Effectively manage key stakeholders; their questions and grievances, maintaining a high focus on customer service.
• Escalate issues to Senior leadership where appropriate.
• Uphold best practices in business processes, system validations, and client accountability.
• Conduct performance reviews and support professional development for team members.
• Coordinate talent movement with the Global Talent team.
• Align resources with GFS values, Global expectations, and USI policies.
• Coordinate with leadership to strategically plan team growth and succession.

Work Location: Hyderabad

Shift Timings: Candidate should be flexible to work any of the below shift timings (6:30 AM to 3:30 AM IST OR 10:30 AM to 07:30 PM IST OR 2 PM to 11 PM IST)

The team

USI supporting GFS will provide world-class Finance services to Deloitte’s Member Firms using the latest generation SAP technology supported by a team of highly skilled and engaged professionals. Through a common Finance infrastructure and system platform, the team will enable Member Firms to share leading practices across the network. This team began serving the founding member firms in 2018, and additional Member Firms will enter the program in 2020.

USI supporting GFS aims to provide a fully managed shared service that:

• Drives standardization of select skilled-based processes that are common across business functions and Member Firms
• Leverages a single technology platform
• Acts in support of Member Firm Business Finance teams so that they may, in turn, focus primarily on internal clients and value-add activities
• Implements leading practices and drives continuous improvement
• Delivers to agreed Service Level Expectations (SLEs)

Our Services

Qualifications and experience required:

• Com/M.Com
• CA Inter/CWA Inter
• MBA Finance

Preferred:

• 8–10 years of relevant finance and operations management experience, ideally in professional services.
• Advanced proficiency with SAP.
• Expert in Microsoft Office Suite and financial data analysis.
• Deep understanding of revenue and cost flows, including related accounting postings.
• Strong foundation in general accounting principles.
• Superior analytical, written, and verbal communication skills.
• Ability to embrace ambiguity and be an effective change manager.
• Impeccable attention to detail and consistent delivery on deadlines.
• Models urgency, accountability, and integrity in client service.
• Demonstrated ability to navigate dynamic environments with critical thinking, process ownership, and a commitment to service excellence.
• Ability to organize work, documents and report consciously.
• Confirmed collaboration with senior leadership and executive stakeholders.
• Proven leadership in managing and developing high-performing teams.
• Strong interpersonal, Coaching and influencing skills.
• Self-starter, ability to work with minimal supervision and good business / operations management skills.
• Exemplifies professionalism, reliability, and ethical leadership.
• Ability to identify problem areas, individually works to resolve the issue, and knows when to escalate further.
• Fosters a collaborative culture, communicates transparently, and leads by example.

How you’ll grow

At Deloitte, we’ve invested a great deal to create a rich environment in which our professionals can grow. We want all our people to develop in their own way, playing to their own strengths as they hone their leadership skills. And, as a part of our efforts, we provide our professionals with a variety of learning and networking opportunities—including exposure to leaders, sponsors, coaches, and challenging assignments—to help accelerate their careers along the way. No two people learn in exactly the same way. So, we provide a range of resources including live classrooms, team-based learning, and eLearning. DU: The Leadership Center in India, our state-of-the-art, world-class learning Center in the Hyderabad offices is an extension of the Deloitte University (DU) in Westlake, Texas, and represents a tangible symbol of our commitment to our people’s growth and development. Explore DU: The Leadership Center in India

Benefits

At Deloitte, we know that great people make a great organization. We value our people and offer employees a broad range of benefits. Learn more about what working at Deloitte can mean for you.

Deloitte’s culture

Our positive and supportive culture encourages our people to do their best work every day. We celebrate individuals by recognizing their uniqueness and offering them the flexibility to make daily choices that can help them to be healthy, centered, confident, and aware. We offer well-being programs and are continuously looking for new ways to maintain a culture that is inclusive, invites authenticity, leverages our diversity, and where our people excel and lead healthy, happy lives. Learn more about Life at Deloitte.

Corporate citizenship

Deloitte is led by a purpose: to make an impact that matters. This purpose defines who we are and extends to relationships with our clients, our people and our communities. We believe that business has the power to inspire and transform. We focus on education, giving, skill-based volunteerism, and leadership to help drive positive social impact in our communities. Learn more about Deloitte’s impact on the world.