Manager, 3D printer mechanical Engineer

Job Description for

Manager, 3D printer service engineer

Full time (on site)

Location: Office in Gurgaon

About Us

Instalimb, is a highly renowned startup company founded in Japan. Since 2019, it has

leveraged cutting edge AI technology as well as 3D printers in order to re-accelerate the

lives of millions who have lost their limbs. By providing the world’s first 3D printed prosthetic

legs at affordable prices, we are making an impact for good.

Job Description:

Overview:

We are looking for a skilled 3D Printing Engineer to join our team. You will be responsible for

managing the team which takes a responsibility to manage and maintain a large fleet of 3D

printers in our factory and our license location, and for ensuring the quality and consistency

of our 3D printed products.Our target area is not limited to India, but we travel to licensed

locations around the world to carry out the necessary maintenance activities to install and

maintain printers.

● Managed the 3D printer service engineer department.

● 3D printer maintenance and management in the place of the clients and our site.

● Travels on business trips and KAIZEN works on repairing 3D printers.

● 3D printer improvement, including hardware update and software update.

● 3D printer operation to print prosthetics and support for prosthetic delivery .

● Quality control work like keeping printing quality, checking printing quality, etc.

● Documentations of 3D printing manual, customization manual and other standard of

operation manual.

● Technical support for other Instalimb members about 3D printers and other devices.

● Technical support for other company members about 3D printers and other devices.

● Production work like polishing, assembling, coloring, maintains, and repairs

prosthetic legs and other prosthetic/orthotic devices.

● Other 3D related projects.

● Making and reporting of work updates (like daily reports and business trip report)

● Reporting to Production team and Sales team if you work in license location.

Role and Responsibilities:

● Managed the 3D printer service engineer department.

○ Manage the resource.

○ Assign the daily task and the client location where they need to go for the

maintenance.

○ Assigning daily tasks to subordinates.

○ Coordinate with other departments to schedule customer visits for

maintenance

○ To set KPIs for required quality, delivery, cost, etc., and to take responsibility

for and make improvements to these KPIs.

○ To perform operations as required themselves to ensure a smooth service to

the customer, if necessary.

○ To summarize feedback from customers, understand the nature of the

problem, develop a plan to address it and implement it with the whole team.

● 3D printer maintenance and management in the place of the clients and our site.

○ Replace consumable 3D printer items.

○ Check 3D printer printing quality.

○ Troubleshooting

● Travels on business trips and KAIZEN works on repairing 3D printers.

○ Performing necessary maintenance to maintain and manage 3D printers.

○ Overhaul the 3D as needed.

○ We will explain the necessary advice for maintaining and managing 3D

printers to licensees.

○ If the license is correct and you are unable to use the 3D printer, we will

explain how to use it correctly.

○ Destinations are within India and overseas.

● 3D printer improvement, including hardware update and software update.

○ Update 3D printing hardware items like heat block and motor to improve

performances. But we need to standardize 3D printers, therefore you need to

get approval from your manager to update the 3D printer.

○ Update 3D printing software like 3D printer OS and Slicer settings.

○ Coordinate with design and production teams to understand product

specifications and requirements.

○ Collaborate with the R&D team to implement new 3D printing technologies

and improve existing processes.

○ Stay up to date with the latest 3D printing technologies, materials, and

industry best practices.

● 3D printer operation to print prosthetics and support for prosthetic delivery .

○ Preparation for 3D printers to print the prosthetic/orthotic parts : Material

installation, tape replacement, height adjustment, etc.

○ Take the necessary data using a 3D scanner (like a shooting video)

○ Test fitting the prosthetic/orthotic devices to the patient: adjust angle, length,

socket shape,etc.

○ Adjusting the prosthetic/orthotic devices during delivery and follow-up

○ List of parts required for maintenance and manage necessary inventory.

○ Responsible for ordering parts necessary for maintenance and coordinating

with relevant department personnel until delivery.

● Quality control work like keeping printing quality, checking printing quality, etc.

○ Develop, test, and implement optimal 3D printing settings for various

materials and product types, if you work in our office time.

○ Inspect printed components and perform quality control procedures to ensure

all products meet set standards.

○ Develop and implement preventive maintenance protocols for 3D printers to

minimize downtime.

● Documentations of 3D printing manual, customization manual and other standard of

operation manual.

○ To keep the printing quality with other Instalimb offices, you need to discuss

and write 3D printing manuals and other documents.

● Technical support for other Instalimb members about 3D printers and other devices.

○ Provide training and guidance to other staff on the operation and

maintenance of 3D printers.

● Technical support for other company members about 3D printers and other devices.

○ Provide training and guidance to other staff on the operation and

maintenance of 3D printers.

● Making and reporting of work updates (like daily reports and business trip report)

○ Document and report on printer performance, print quality issues, and

maintenance activities.

○ Report to Production Engineering team about technical issues and

countermeasures.

○ Report to Sales team about contract and some service price matters.

○ Promptly and accurately report any problems that occur during business trips

to the relevant departments etc

● Support the production status update

○ Production schedule

○ Procurement and Inventory management list

○ Quality status.

Qualifications

● Bachelor's degree in engineering, manufacturing, or related field.

● More than 3 years of experience as a manager in the service engineer field.

● Proven experience as a 3D Printing Engineer, 3D Printing Technician, or similar role.

○ Experiences of 3D printing at least for a few months.

○ Experiences of 3D printing assembly.

● In-depth knowledge of 3D printing technologies, materials, and processes.

● Experience with CAD software.

● Experience of software development

○ Experience of raspberry-pi.

○ Experience of programming languages, anything is fine.

● The ability to work under strict deadlines without letting the shortage of time affect

the quality of work

● Excellent attention to detail and commitment to product quality.

● Knowledge on resolving design and functional issues arising in the course of a

project

● Good verbal and written communicator in English

● Self-motivated, self-disciplined and can do the job with minimal supervision

● Standard computer skills: Word, Excel, email, online communication tools (slack,

etc.)

● Equipment service engineer experience（More than 2years）

● Quantitative clear reporting ability

Preferences:

● Professional certification in 3D printing or additive manufacturing is a plus.

● Knowledge of quality control procedures and statistical process control.

● Ability to perform work based on data.

Salary range:

● 50,000 to 68,000 INR/month CTC

Application

Submit your CV, cover letter and the following information.

● List of historical project management experiences (please specify what role and

position you were assigned in the projects)

● 2-3 examples of troubleshooting and project derailing experiences to present your

PM capability with us

Only shortlisted candidates will be contacted for an interview. Do not make an individual

inquiry to our company website or SNS page.