Logistics Operations Lead

As a Logistics Operations Lead (Ecommerce), your role is crucial in scaling the e-commerce operations of the company. You will oversee various aspects such as supply chain management, logistics, order fulfillment, customer service, and operational efficiency to ensure a seamless shopping experience for customers. Your leadership skills will be vital in optimizing processes, managing teams, and driving growth in a fast-paced e-commerce environment. Key Responsibilities: - Oversee end-to-end e-commerce operations, including supply chain, warehousing, logistics, and last-mile delivery. - Ensure efficient order fulfillment, inventory management, and timely deliveries. - Implement automation and technology solutions to enhance operational efficiency. - Develop and manage relationships with logistics partners, suppliers, and third-party service providers. - Optimize procurement, storage, and distribution strategies to minimize costs and maximize efficiency. - Monitor stock levels to prevent stockouts or overstocking. - Work closely with the customer service team to enhance post-purchase experiences. - Implement strategies to improve response time, issue resolution, and overall customer satisfaction. - Analyze operational KPIs (e.g., order accuracy, fulfillment speed, return rates) to drive continuous improvements. - Identify bottlenecks in operations and implement solutions to streamline workflows. - Ensure compliance with industry regulations and company policies. - Collaborate with marketing, product, finance, and technology teams to align operations with business goals. - Support growth initiatives such as new product launches, international expansion, and marketplace integrations. Qualifications & Experience: - Bachelor's or Master's degree in Business, Supply Chain Management, Operations, or a related field. - 10+ years of experience in e-commerce operations, supply chain, or logistics leadership roles. - Strong understanding of e-commerce platforms (Unicommerce etc.), warehouse management systems (WMS), and ERP tools. - Experience managing third-party logistics (3PL) providers, couriers, and fulfillment centers. - Ability to lead teams, negotiate contracts, and manage budgets effectively. - Strong analytical, problem-solving, and decision-making skills. - Experience in scaling operations for high-growth e-commerce businesses is a plus.,