Logistics Manager

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About Us

Role Summary

key responsibilities

logistics operations management

• oversee daily logistics operations to ensure timely sample pickup and delivery to the laboratory.
• ensure full compliance with cold chain protocols to maintain sample integrity.
• plan and manage pickup routes, schedules, and resource allocation to maximize operational efficiency.
  

team & vendor coordination

• lead and supervise logistics supervisors, executives, and riders to achieve operational targets.
• coordinate with third-party vendors, fleet partners, and courier agencies to maintain service quality.
• conduct daily briefings to communicate schedules, productivity expectations, service levels, and targets.
  

process compliance & quality

• ensure adherence to sops, nabl/iso/icmr standards, and company policies for sample handling.
• track and review key kpis such as route adherence, on-time sample handover %, and pickup fulfillment %.
• implement and monitor temperature control systems to maintain cold chain integrity during transit.
  

cost & resource management

• monitor logistics costs including kilometers travelled, fleet utilization, vendor payouts, and manpower allocation.
• identify and implement cost optimization and route efficiency improvements without compromising service quality.
  

stakeholder collaboration

• collaborate with sales, operations, and lab teams to ensure seamless coordination and service delivery.
• manage escalations related to delayed pickups, operational disruptions, or exception handling.
  

reporting & analysis

• prepare daily and weekly mis reports covering bookings, fulfillment performance, cost metrics, and kpis.
• share insights and data-driven recommendations with senior leadership for operational improvements.
  

skills & competencies

• strong understanding of logistics operations, last-mile delivery, or diagnostic logistics.
• knowledge of cold chain management and temperature-controlled transportation.
• excellent leadership, team management, and vendor handling skills.
• strong analytical and reporting abilities with proficiency in ms excel, logistics erp tools, or management software.
• ability to deliver under pressure in a fast-paced environment.
  

key deliverables

• temperature compliance & cold chain integrity
• route optimization & cost efficiency
• team productivity & sop adherence
• on-time sample pickup % / handover compliance %
  

Preferred Profile

• 4+ years of experience in logistics/operations within diagnostics, healthcare, e-commerce, or last-mile delivery.
• hands-on experience in home sample collection logistics is highly preferred.
• strong exposure to route management, cost control, and stakeholder coordination.