Logistics Manager

We are seeking a proactive and detail-oriented Logistics Manager to oversee and optimize all facets of our logistics and last-mile delivery operations for both B2C (e-commerce) and B2B (wholesale, institutional, and retail distribution). The role will be responsible for daily order movement, delivery performance, shipment accuracy, discrepancy resolution, and logistics partner coordination. Daily Logistics & Fulfilment Oversee end-to-end logistics for D2C and B2B orders , ensuring timely pickups, dispatch, and delivery. Track shipments daily across multiple courier and logistics platforms (e.g., Shiprocket, Delhivery, Bluedart, Xpressbees, DTDC). Ensure order tagging, courier allocation, weight reconciliation, and zone-wise cost efficiency. Monitor exceptions and delayed shipments and escalate/resolve with relevant courier POCs. Last-Mile & Partner Coordination Coordinate with last-mile delivery partners to optimize service levels (TAT, RTO %, delivery attempt %, customer feedback). Liaise with 3PL warehouses and in-house teams for accurate handoffs and stock reconciliation. Track NDR (Non-Delivery Reports) and drive recovery actions to minimize RTOs. Claims & Discrepancies Raise and follow up on weight discrepancy claims and damaged/lost shipment claims with courier partners. Maintain documentation and audit logs required for insurance and settlement claims. Track and analyze claim success rates and partner accountability. B2B Logistics Coordinate with institutional and retail partners for bulk dispatches, transporter booking, invoicing, and documentation (e.g., e-way bills, LR). Monitor dispatch cycles, transit timelines, and delivery confirmation for key accounts and distributors. Performance Monitoring & Reporting Prepare daily and weekly dashboards on order volume, delivery status, cost per shipment, and exceptions. Analyze logistics cost structure and optimize for scale, pin code coverage, and serviceability. Provide actionable insights to internal teams for process improvements and SLA adherence. Requirements 3–6 years of experience in logistics/supply chain, preferably in e-commerce, retail, or consumer goods. Hands-on experience with platforms like Shiprocket, Unicommerce, Pickrr, or warehouse OMS/WMS systems. Strong understanding of courier TATs, delivery SLAs, reverse logistics, and freight cost structures. Excellent communication and partner management skills. High attention to detail, data orientation, and escalation management capability. Preferred Qualifications Bachelor’s in Logistics, Supply Chain, or Business; MBA is a plus. Experience in managing both D2C and institutional logistics . Familiarity with RTO management , pincode feasibility , and insurance claim workflows . Salary 5 to 8 LPA 6 Days working Ahmedabad Show more Show less