Logistics Application Engineer

Application Engineer

Job Summary : The Application Engineer will share the responsibility for design, implementation, and support of business solutions for the Copeland Supply Chain and Logistics groups. The Application Engineer utilizes expertise in building complex data models and key integrations to provide assistance in the ongoing implementation, enhancement and support the critical Logistics dashboards used for financial reporting and business decisions. The job will also require the ability to support, design, build and enhance integrations required for Logistics operations and reporting.

Roles and Responsibilities:

• Provide support (e.g., break/fix, how to expertise, enhancements, monitoring, testing, troubleshooting) for the Supply Chain applications.
• Works collaboratively with Enterprise Logistics and Supply Chain IT Program/Project Managers to understand program requirements and assist with the evaluation of alternative solutions.
• Assist with program rollout activities, including project coordination, status reporting and communication to program management.
• Works closely with 3rd party technical resources to gather requirements optimize technical solutions as well as guarantee successful knowledge transfer to internal Technical Team members.
• Proactively monitors processes to identify trends; analyzes/predicts trends and develops a long-range plan designed to resolve problems and prevent them from recurring to ensure high service levels.
• Works effectively in a global highly matrixed team environment.

Required Skills & Experience:

• Good knowledge of Data Analytics including different data models and visualization applications.
• Ability to develop dashboards and reports using tools like PowerBI and Sigma
• Good knowledge of Databases and SQL. Must be able to understand and write complex queries.
• Good knowledge integrations with Oracle EBS and other systems
• Hands on experience with the triage of day-to-day systems issues and providing resolution on complex issues.
• Strong customer service orientation with strong written and verbal communication skills, including comfort with presenting to diverse technical and non-technical audiences at all levels of the organization.
• Ability to multi-task and work within diverse multi-disciplinary global project teams.
• Detail-oriented with strong problem-solving skills.
• Comfortable with performing detailed data analysis to identify opportunities and gain higher level insight.

Optional Skills:

• Knowledge of Snowflake Data Warehouse
• Knowledge of Sigma Reporting
• Knowledge of Logistics management principles and processes.
• Knowledge of Oracle Transportation Management
• Knowledge of Oracle EBS

Education

• Bachelor’s degree in Computer Science, Information Systems, or another related field.

Required Competencies

• A pro communicator - written, verbal, and presentation
• Excellent analytical, problem solving and troubleshooting skills
• The initiative to anticipate problems and the confidence to proactively act to mitigate them
• Energized by highly motivated and hard-working team environment while being accountable for results with minimal direction
• Proactively maintain technical knowledge applicable to the SCO applications.
• A desire to improve the experience and solutions.