Position TitleLearning Ops Admin SpecialistFunction/GroupGlobal Shared Services (GSS) /HRSS/LMS & Learning ServicesLocationMumbai/Powai/VenturaShift Timing1:30 to 10:30 pm ISTRole Reports toLearning Technology Support LeadRemote/Hybrid/in-OfficeHybrid
About General Mills
We make food the world loves: 100 brands. In 100 countries. Across six continents.
With iconic brands like Cheerios, Pillsbury, Betty Crocker, Nature Valley, and Häagen-Dazs, we’ve been serving up food the world loves for 155 years (and counting). Each of our brands has a unique story to tell.How we make our food is as important as the food we make. Our values are baked into our legacy and continue to accelerateus into the future as an innovative force for good. General Mills was founded in 1866 when Cadwallader Washburn boldly bought the largest flour mill west of the Mississippi. That pioneering spirit lives on today through our leadership team who upholds a vision of relentless innovation while being a force for good. For more details check out http://www.generalmills.comGeneral Mills India Center (GIC) is our global capability center in Mumbai that works as an extension of our global organization delivering business value, service excellence and growth, while standing for good for our planet and people.With our team of 1800+ professionals, we deliver superior value across the areas of Supply chain (SC) , Digital & Technology (D&T) Innovation, Technology & Quality (ITQ), Consumer and Market Intelligence (CMI), Sales Strategy & Intelligence (SSI) , Global Shared Services (GSS) , Finance Shared Services (FSS) and Human Resources Shared Services (HRSS).For more details check out https://www.generalmills.co.inWe advocate for advancing equity and inclusion to create more equitable workplaces and a better tomorrow.
Job Overview
Function Overview
Global Shared Services (GSS) enables General Mills to compete and win every day with a relentless focus on service excellence. Our Shared Services model leverages domain excellence to drive scaled cost-efficient delivery. We do that by delivering our services with a balance between cost and capability; increasing productivity through optimized processes and tools; and upholding company standards, policies, and practices. GSS touches virtually every aspect of the General Mills enterprise, including Employee Services, Business Services, Global Workforce Solutions, and Global Data Governance Services.For more details about General Mills please visit this Link
Purpose of the role
The Learning Ops Admin provides recurring and transactional support that ensures smooth execution of learning programs. Based in Shared Services, this role partners primarily with Learning Delivery Specialists to take on high-volume, process-driven tasks such as video management, recurring emails, SharePoint updates, roster management, and purchase order/invoice tracking. By handling these operational activities, the role allows Delivery Specialists to focus on complex, end-to-end logistics and learner experience.
Key Accountabilities
- Manage recurring tasks such as video uploads, translation tracking, roster processing, and distribution list updates.
- Prepare and send recurring email communications (e.g., onboarding reminders, program notifications).
- Support learning program readiness through scheduling activities such as room reservations and calendar invites.
- Conduct basic SharePoint page edits and metadata updates to keep content accurate and accessible.
- Create purchase orders, track invoices, and support financial transactions for learning programs.
- Run and distribute recurring reports to stakeholders, escalating issues as needed.
- Provide support to Learning Delivery Specialists and other Shared Services roles by completing assigned executional tasks accurately and on time.
Minimum Qualifications
- Education – Full time graduation from an accredited university (Mandatory- Note: This is the minimum education criteria which cannot be altered)
- 1–3 years of experience in administrative, operations, or support roles.
- Strong attention to detail and ability to manage recurring tasks with accuracy.
- Proficiency in Microsoft Office (Word, Excel, PowerPoint) and comfort learning new systems quickly.
- Strong written and verbal communication skills in English.
- Ability to prioritize and manage multiple requests simultaneously.
- Collaborative mindset and willingness to provide support across global teams.
Preferred Qualifications
- Experience with Learning Management Systems (LMS) and/or SharePoint content updates.
- Familiarity with purchase order creation, invoice tracking, or other basic finance processes.
- Prior experience in HR, Learning, or Shared Services environments.
Company Overview
We exist to make food the world loves. But we do more than that. Our company is a place that prioritizes being a force for good, a place to expand learning, explore new perspectives and reimagine new possibilities, every day. We look for people who want to bring their best — bold thinkers with big hearts who challenge one other and grow together. Because becoming the undisputed leader in food means surrounding ourselves with people who are hungry for what’s next.
