Learning Advisor

Project Role :

Project Role Description :

Must have skills :

Good to have skills :

Minimum 7.5 Year(s) Of Experience Is Required

Educational Qualification :

• Maintain course catalogs, session schedules, and content availability for SAP ILTs.
• Administer registration and enrollment workflows to ensure accurate learner participation records.
• Align automated and manual communication workflows, including learner notifications for enrollment, reminders, and cancellations, as per changes and updates.
• Generate and analyze operational reports covering enrollment, attendance, completion, and learner feedback metrics.
• Manage and resolve learner queries related to payment discrepancies, cancellations, and refund processing.
• Collaborate with HR, L&D, Finance, and IT teams to address cross-functional dependencies impacting learning delivery and operations.
• Validate learner data integrity, course prerequisites, and enrollment accuracy to uphold compliance and reporting standards.
• Coordinate dissemination of operational updates, scheduling changes, and system instructions to relevant stakeholders.
• Oversee support ticket queues, escalating technical issues to IT or platform partners as necessary.
• Maintain standardized operating procedures (SOPs) and ensure accuracy of documentation for all learning operational processes.
• Support process improvement initiatives leveraging learner feedback and operational analytics.
• Monitor and track service-level agreements (SLAs), escalating delays or performance deviations.
• Ensure compliance with global data privacy, accessibility, and audit requirements governing learning operations.
• Participate in governance forums, operational reviews, and continuous improvement discussions. Professional & Technical Skills:
• Must To Have Skills: Experience in Learning Operations, Learning Administration, or LMS systems management.
• Good To Have Skills: Experience with SAP Learning Ecosystem is essential
• Strong understanding of adult learning principles and instructional design methodologies.
• Ability to utilize various learning management systems and tools effectively.
• Experience in assessing training needs and developing tailored learning solutions. Additional Information:
• The candidate should have minimum 7.5 years of experience in Learning Delivery Instruction.
• This position is based at our Bengaluru office.
• A 15 years full time education is required.