Job
Description
Project Role :Learning Advisor
Project Role Description :Identify and implement opportunities in learning design and development, learning delivery, content management, collaboration or certification. Monitor and communicate initiative progress against key business outcomes.
Must have skills :Learning Delivery Operations
Good to have skills :Learning Content Development, Learning Strategies
Minimum 7.5 year(s) of experience is required
Educational Qualification :15 years full time education
Summary:The Learning Operations Specialist for SAP ILT is accountable for ensuring seamless execution of learning operations for SAP Instructor-led training programs. The role entails managing end-to-end learning administration, process optimization, and learner support to maintain operational efficiency and data integrity. This position plays a pivotal role in sustaining compliance, enhancing learner experience, and supporting cross-functional collaboration between HR, IT, Finance, and other internal and external teams. Roles & Responsibilities:
Maintain course catalogs, session schedules, and content availability for SAP ILTs.Administer registration and enrollment workflows to ensure accurate learner participation records.Align automated and manual communication workflows, including learner notifications for enrollment, reminders, and cancellations, as per changes and updates. Generate and analyze operational reports covering enrollment, attendance, completion, and learner feedback metrics.Manage and resolve learner queries related to payment discrepancies, cancellations, and refund processing.Collaborate with HR, L&D, Finance, and IT teams to address cross-functional dependencies impacting learning delivery and operations.Validate learner data integrity, course prerequisites, and enrollment accuracy to uphold compliance and reporting standards.Coordinate dissemination of operational updates, scheduling changes, and system instructions to relevant stakeholders.Oversee support ticket queues, escalating technical issues to IT or platform partners as necessary.Maintain standardized operating procedures (SOPs) and ensure accuracy of documentation for all learning operational processes.Support process improvement initiatives leveraging learner feedback and operational analytics.Monitor and track service-level agreements (SLAs), escalating delays or performance deviations.Ensure compliance with global data privacy, accessibility, and audit requirements governing learning operations.Participate in governance forums, operational reviews, and continuous improvement discussions. Professional & Technical
Skills:
Must To Have
Skills:
Experience in Learning Operations, Learning Administration, or LMS systems management.Good To Have
Skills:Experience with SAP Learning Ecosystem is essentialStrong understanding of adult learning principles and instructional design methodologies.Ability to utilize various learning management systems and tools effectively.Experience in assessing training needs and developing tailored learning solutions.
Additional Information:The candidate should have minimum 7.5 years of experience in Learning Delivery Instruction.This position is based at our Bengaluru office.A 15 years full time education is required.
Qualification15 years full time education
