Lead Technical Business System Analyst

Company Overview

Milestone Technologies is a global IT managed services firm that partners with organizations to scale their technology, infrastructure and services to drive specific business outcomes such as digital transformation, innovation, and operational agility. Milestone is focused on building an employee-first, performance-based culture and for over 25 years, we have a demonstrated history of supporting category-defining enterprise clients that are growing ahead of the market. The company specializes in providing solutions across Application Services and Consulting, Digital Product Engineering, Digital Workplace Services, Private Cloud Services, AI/Automation, and ServiceNow. Milestone culture is built to provide a collaborative, inclusive environment that supports employees and empowers them to reach their full potential.
Our seasoned professionals deliver services based on Milestone’s best practices and service delivery framework. By leveraging our vast knowledge base to execute initiatives, we deliver both short-term and long-term value to our clients and apply continuous service improvement to deliver transformational benefits to IT. With Intelligent Automation, Milestone helps businesses further accelerate their IT transformation. The result is a sharper focus on business objectives and a dramatic improvement in employee productivity. Through our key technology partnerships and our people-first approach, Milestone continues to deliver industry-leading innovation to our clients. With more than 3,000 employees serving over 200 companies worldwide, we are following our mission of revolutionizing the way IT is deployed.

Job Overview

Milestone Technologies is seeking a Lead Technical Business System Analyst with strong network skills to join our partners Digital Technology and Innovation function, working in the Partner Services Team within Cybersecurity Digital Trust office supporting end-user technologies. In this key role, you will be responsible for in depth gathering, developing and maintaining business and technical requirements to assist with migrating our clients partner from VPNs to virtual secure solutions. Responsible for ensuring the business requirements are fully gathered, documented and aligned with functional digital profile builds, identity management, application architecture details, etc. You will be working on high visibility projects and play a key role to delivering on Digital Technology and Innovation initiatives. You will work with global and functional area business/technical teams, system and project owners, and External Business Partners while serving a technical solution SME.
CDT B2B Enablement and Partner Services are responsible for the design, development, delivery, governance, and life cycle of client’s messaging and collaboration technologies. The team consists of cross-disciplinary IS professionals who understand how to deliver services that span both infrastructure and applications. Key duties for the B2B Technical/Business Analyst include:

• Knowledge of industry regulations, standards, business principles and information system technology
• Maintain progress on key initiatives and drive project milestones to completion
• Facilitating communication between business unit(s) and IT from initial requirements to final implementation
• Communicate directly with cross-functional team members/leads to confirm requirements and clarify business objectives/task
• Take ownership of relevant requirements issues and coordinate through to completion
• Document functional digital profiles based on least privilege principle
• Interact with multiple cross-functional areas to understand and develop joint roadmaps/strategies
• Log tickets for required changes and track progress through ServiceNow as also DevOPs and System Development Lifecycles processes
• Independently identify, document and escalate complex, break-fix issues and track to resolution
• Provide clear documentation for delivered solutions and processes, integrating documentation with the appropriate repositories and informing corporate stakeholders
• Implement solutions for external clients based on functional specification and capabilities
• Identify and flag tech security gaps in system level access
• Interact with Information Security, Identity and Access Management, teams to ensure solutions are scalable, secure, and optimized to protect client information
• Perform hands-on technical work and deliver readiness training to external business partners
• Monitor approval queue in ServiceNow
• Maintain knowledge of IS quality and compliance policies, SOPs and associated documents
• Applies analytical skills to evaluate and interpret complex situations/problems using multiple sources of information

Preferred Qualifications
Technical background in OR good general understanding and experience with the following technologies:

• VPN/Firewall(e.g.-Fortinet)
• Cloud Technology, SaaS, PaaS, cloud APIs/gateways
• Microsoft Cloud PC
• Azure AD and Identity Management Platforms
• Messaging and Collaboration Tools (Office O365, Webex etc.)
• Experience with managing projects, including Scrum and Agile methodologies
• Experience in supplier management, contracts etc.
• Experience virtually assembling data points to underpin business cases with a strong technology acumen, open-mindedness, and agile approach.
• Deep understanding of current and emerging infrastructure technologies and how other enterprises are employing them
• Experience interacting with vendors and understanding joint roadmaps/strategies, potential overlaps or conflicting requirements
• Experience with third-party organizations responsible for the operational support of the service
• Experience developing continual testing practices within a Digital Workplace Ecosystem (Platforms, Applications, EndPoint technologies) to minimize/lower risk or Cyber-Security threat
• Demonstrated skill in both crisis management and expectation management
• Strong analytical and critical thinking skills with the ability to perform detail-oriented work
• Strong organizational, facilitation, work planning, and multi-tasking skills
• Excellent interpersonal skills and the ability to communicate and collaborate proactively with others
• Attention to detail and strong troubleshooting aptitude
• Demonstrated ability to work in a fast-paced global team environment
• Ability to identify business and technical patterns and translate them into standardized solutions
• Good understanding of security risk management, data protection, compliance, records information management and privacy

Basic Qualifications
Master’s degree OR Bachelor’s degree and 2 years of Information Systems and/or Unified Communication experience OR Associate degree and 6 years of Information Systems and/or Unified Communication experience OR High school diploma/GED and 8 years of Information Systems and/or Unified Communication experience

Compensation

Estimated Pay Range:
Exact compensation and offers of employment are dependent on circumstances of each case and will be determined based on job-related knowledge, skills, experience, licenses or certifications, and location.

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