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Description
About Drip Capital: Drip Capital is a leading fintech company that provides innovative, unsecured working capital solutions to small and medium-sized enterprises (SMEs) across global markets. We use data-driven insights and cutting-edge technology, and have already financed over $7 billion to empower businesses with the financial support they need to grow. As we scale, we’re looking for an experienced Lead of Risk Servicing & Collections - US to lead efforts in managing stressed accounts and optimizing recovery strategies in the U.S. SME market. Role Overview: As the Lead Risk Servicing & Collections - US, you will lead and manage the entire collections strategy and operations for our U.S. SME loan portfolio. This hands-on role requires a proactive leader with a track record of driving results in collections and risk management, negotiating complex payment plans, and managing distressed accounts effectively for US SMBs. You will work closely with cross-functional teams and report to senior leadership, ensuring collections processes are efficient, compliant, and customer-focused. Key Responsibilities: Collections Strategy & Leadership Develop and execute strategies to minimize delinquencies, defaults, and charge-offs while maintaining strong client relationships. Lead, mentor, and grow a high-performing collections team, ensuring a culture of excellence, accountability, and continuous improvement. Refine and implement collections policies and procedures, focusing on risk servicing and loss mitigation. Risk Management & Client Engagement Oversee risk servicing, identifying, assessing, and mitigating credit risk while ensuring sustainable recovery for the portfolio. Lead negotiations with distressed borrowers, balancing risk mitigation with customer satisfaction, and develop payment plans, forbearance, and loan modifications. Maintain strong relationships with external partners such as third-party collection agencies, attorneys, and other key stakeholders. Data-Driven Insights & Performance Management Utilize data analytics to monitor portfolio performance, identify risk trends, and optimize collection efforts. Prepare and present regular reports on collections performance, highlighting key risks, trends, and actionable insights to senior leadership. Track and optimize KPIs like recovery rates, delinquency trends, and payment adherence to ensure efficient and effective collections processes. Team Development & Cross-Department Collaboration Recruit, train, and develop a high-performing collections team, ensuring ongoing professional development and a focus on operational excellence. Collaborate with senior leadership, legal, credit, growth, and operations teams to design strategies that reduce risk and enhance the collections lifecycle. Work with finance and accounting teams to ensure accurate reporting and management of collection-related financial records and loan loss reserves. Education: Bachelor's degree in Finance, Economics, Engineering, or a related field. MBA or relevant certifications are a plus. Why Join Us? Be part of a rapidly growing fintech company revolutionizing trade finance and empowering global SMEs. Lead a high-impact team with the opportunity to shape the future of collections and risk servicing. Competitive compensation, benefits, and a collaborative work environment. Drive innovation in the collections function, contributing directly to the company's growth and success. Show more Show less
